Better Homes Home Improvements completed a patio cover for us this fall. We are very happy with…read moreit, and it seems like quality work. I have to drop them a couple stars however. First, there were several sheet metal screws left around the deck and in our driveway after they left - one of them ended up in my truck tire. Also, during the estimate we talked about covering up our existing 4X4 posts with the same material used on the new posts (to match). I don't think it made it into the statement of work however. Still, I called them to ask if I could pay to have them come out and add this. No response. Called again and left message - no response.

Big Promises - Little Follow Up…read more I DO NOT recommend you use Better Homes Home Improvements (BHHI) for two reasons: poor follow up after initial construction and shoddy craftsmanship. Background: We contacted BHHI to build a deck and pergola cover in our back yard. We worked with John Boughal, starting in August, 2017. He was very easy to work with and is very experienced. We signed a contract and used the company's recommended credit union. The total project cost: 15,000. Because of the summer rush, construction did not begin until October. Construction took three days and the workers were pleasant and professional. However, as part of tying in the deck to the house, they had to cut into the hardiboard siding. Their process left a 3" gap between the deck and the hardiboard. It took some conversations with John to convince him to put in trim to cover the gap. Once they were complete and left, they left trash, sawdust, and extra screws. They also did not fix the hardiboard siding and left the trim unpainted on the ends. By December, the gutter end piece fell off, the deck pieces started to warp, and one corner of the deck started to raise. I called John and left messages, took pictures and sent two texts. I received no answers. In June, I called the main office and talked to Paul, a co-owner. He said he would have someone come out and fix the problems. A week later, some guys came out and fixed the boards with extra screws. The funny thing was that they mentioned that they knew about this type of board warping --- why did they not add extra screws during initial construction? They also caulked the exposed nails on the trim and said they would come back to pait the trim. Shortly after talking to Paul, I did receive a call from John apologizing for not returning my calls/texts because he receives a lot of spam on his phone? A month later, the workers have not returned. I took pictures and sent a text to Paul. Shortly thereafter, I received a call from John saying that he never promised to paint the hardiboard or trim. That they never do that and some people prefer the 3" gap with flashing exposed. Here is what I think: I am paying $15,000 for a deck and cover. For that amount of money, I believe I deserve to receive a professional product (and warranty) that seamlessly ties into my house and maintains the integrity of the house against weather and insects. For shoddy craftsmanship and poor follow-up, I do not recommend you use this company.

These guys do awesome work from start to finish. Seriously, you guys are fantastic! Your team is so…read moredependable and trustworthy, it really makes a difference. I'm always impressed by the quality of your work. It's refreshing to find people who are so committed. Keep up the amazing job!

The project was extremely well done. They showed up on time and and answered any questions we had…read moreduring the course of the construction. I would recommend this company to anyone.

Shaun and his team really lived up to the company name! Not only were they truly reliable, always…read moreon time, making sure every part of the job was done the right way, they left us with a beautiful bathroom remodel and installed a drain to keep water from running into our garage from our driveway. The prices charged were extremely fair and kept within our budget. I highly recommend Shaun and will call him again for our next project!

From the owner: 20+ years of industry experience. Ready to take care of all your construction needs read more

Kim was extremely helpful and informative in helping us solve a decking problem and evaluating the…read moresafety of our deck. He let us know that what needed to be done could easily be done ourselves to save us a lot of money. I wish we would have had him build our deck in the first place. He obviously knows what he is talking about and understands the issues of a Pacific NW deck. Based on this experience I would highly recommend him. When it is time to build a deck, he will be the first person I call.

I found an article by Kim that helped answer some questions we had concerning a deck build. I took…read morea chance and called him hoping to ask some specific questions. He answered right away and gave great advice. I only wish I lived close enough to have him build our deck. I would not hesitate to hire him. Many thanks Kim for taking the time to answer my questions so thoroughly.

This guy is awesome! Quick to respond, knowledgable, and detailed focus. He installed a modern…read morecedar fence! Tough ground to dig in for the posts. He was very thorough and made sure his customer was satisfied! We will be hiring him again for future projects!

Justice came over and gave us a good reasonable bid on installing a new fence around our…read morebackyard acre, the fence was started on schedule, the 4x4s were set so straight I could only see one post all the way down the property line, I'm impressed with the quality and the professionalism of justice and his crew. The time Justice took to talk with me about the fence design and always communicating during the build. It's nice to feel like you matter and not just another customer, thank you Justice and crew and I will always recommend the fence guy to anyone who wants a professional team that cares and puts the quality in it.

We love our beautiful new chapel! The craftsmanship is fantastic and we very much appreciated how…read morequickly they were able to get the project done for us.

Great crew! All highly skilled and great communication along the entire project! Will certainly…read morehire again.

DO NOT HIRE THIS COMPANY. I WOULD GIVE ZERO STARS IF I COULD. Here is my story…read more.. Project took place on our neighbor's property approximately June 17th-24th, 2020. We had no contract with American Built Fence for replacing our gate. Only an estimate was given to us by our neighbor. The estimate was for 8 feet of fence and a gate, when in reality it was only 3 feet of fence and a gate. We were never contacted in any way (phone, email, text, or in person) by American Built Fence about replacing our gate before, during or after the project. I came home one day towards the end of our neighbor's project to the gate replaced. However, the gate was 8" in the air and did not have a handle. Shortly after, American Built finished our neighbors project and left the site. They never had any contact with us about how the gate turned out or any other contact and any other time. And they left our side of the fence and gate area a mess including soil, large chunks of concrete, as well as pieces of our neighbor's shed they had demolished. In addition, during the project they were drinking (and drunk) on the job. They finished off a 12 pack between three guys one afternoon. To make matters worse they even left their garbage (including beer bottles) on our property. (Wish I would have taken pictures!) They also damaged our vegetation including breaking branches that were a few feet off the fence line. A few weeks later when I was contacted about paying, we called and voiced our complaints (finally realizing they weren't coming back to clean up). We told them we would pay the amount they billed (which was higher than it should have been - based on 8 feet of fence versus 3 feet), but they needed to come back and lower the gate to the correct height as well as put on a handle. I text (which is how they were [very unprofessionally] contacting me) and they didn't text me back about coming back to fix/complete the job. When they didn't get back to me, I called the office and was told the lady was out of the office and would give me a call back. She never called back. On September 1, 2020 just 5 weeks later, I received a letter from a debt collector and realized they must have immediately turned me into a debt collector rather than trying to work things out with us.

In the fall of 2019 my wife and I decided that we needed a large deck put on the back of our house…read more My wife has some mobility issues so we had specific requirements that we needed in this deck. We got several bids and after meeting with Shane we knew he was the guy. He helped us design a beautiful 300sqft Trex deck that allows for our BBQ and entertaining passions. Throughout the process we faced a lot of setbacks at the hands of Mother Nature. Our setbacks included terrible rain, some serious flooding. Supplies being delayed and the supplier almost trying to crush their company truck and then additional delays caused by the beginning of COVID-19 closures. None of these setbacks I would directly blame on the contractor. They also had to get rid of an employee and got backed up on other work. So in the end the construction took a lot longer than expected. However we now have the perfect deck with custom low slope stairs that are perfect for my wife. The level of craftsmanship is exactly what we were looking for and now our deck is beautiful, solid and makes the exact statement we wanted it to on our house. We have already used Shane for some fence repairs and we would not hesitate to use them again for other projects. In the end like all projects we ended up a little over budget and it took longer than we had anticipated but we got an amazing deck that we love and that has already impressed neighbors.

Great job! Very nice attention to detail…read more Everyone at Ez's is well...EZ to work with! Racoon Recommended!

Best choice! Friendly, reliable and they take a lot of pride in their work. Fair prices with no…read moresurprises from a great family business. We were extremely happy with EZ and crew!