1. West Coast Home Improvement

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West Coast Home Improvement

4.8 (17 reviews)
Open • 8:00 am - 6:00 pm

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Services - West Coast Home Improvement

Balcony addition

Construction design services

Deck construction

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This is 35 years of experience outcome. You don't even spray lubricant on the board so wood piece can come off
Dawn B.

My response to Scott Stephens "You are what you do and not what you say" Make your action reflect your words. Do not use your charm to manipulate people. 35 years of experience is meaningless when your action doesn't reflect what you say. You either lost your passion or you been doing it wrong for 35 years or became selfish. My personal experience. He is such a sweet talker, charmer, and will say anything to make you believe him. He was so nice at first before the contract, on time, listening and told me everything I would want to hear. So, I believe him and trust him. He asked for 50% deposit and I gave to him the money he asked for on 12/31/2016 to secure good faith relationship. I never thought he could turn out to be a man who can possibly misrepresent himself. He talked like a real charmer. I believe his words. It was a biggest mistake. I am way too trusting person. Problem started after the contract. His action did not align with his words. He bought a house, his son quit. My house project was least priority to him. After receiving the money, we became the last priority. My personal experience is that verbal and written agreement is not something he honors. I would be very cautions. I would not recommend giving him 50% down payment. That was a big mistake. He is a sweet talker at first but everything changes after he gets the money. He even spray painted the gray conduit to black color so the City Inspector may not notice the gas conduit. This is my experience and this is how he treated me. Feeling so disappointed and my project is from 12/31/2016 to July 2017 is 4 out of 5 holes with cement only. He told us his son quit. Big mistake to give him 50% down and for trusting him to do a big job. You left me me a ugly cement squares in my cement patio and you are not a very nice man.

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6 months ago

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9 years ago

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4 years ago

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7 years ago

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8 years ago

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7 years ago

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9 years ago

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Review Highlights - West Coast Home Improvement

“Scott came out evaluated our situation and gave us the option of an overhaul instead of a replacement.”

Mentioned in 12 reviews

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Northern Pacific Exteriors - Northern Pacific Exteriors

Northern Pacific Exteriors

(35 reviews)

I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

We have a 35 year old house that has cedar siding.  The south end takes a beating between the…read morewinter "Pineapple Express" storms and the summer sun.  Over time, even though it was painted regularly, the siding failed.  Finding some rot last summer, we decided to have this south end's siding replaced.  Do we select cedar again or something like James Hardie "HardiePlank"? Although I'm now retired, I worked for a company that was the major supplier of wood cellulose to James Hardie USA.  I was the salesman to Hardie.  Knowing what I know of HardiePlank, I decided to go with something "bullet proof" that could stand up to the harsh elements we have on that end of the house and offer a warranty. Doing on-line research, I saw that many said they could install Hardie products, but only a few were rated "Elite Preferred" by James Hardie. My memory of Hardie was the product failures are mostly caused by improper handling and installation.  Having the siding installed by manufacturer standards was important to me. A few "Elite Preferred" siding contractors came out to give is a bid.  Kurt of Northern Pacific did their bid.  He was so informative!  Due to my past relationship with James Hardie, I am not the "normal" Hardie customer.   Kurt was the most direct and clear - no sales bluster.  On that basis, I chose Northern Pacific. This was comparatively a small job and they were able to squeeze it in just before Thanksgiving.  I was concerned it would be done in the late Fall with risk of weather damage when the side was opened up.  A few my nervous calls to Michelle (NP's general manager) assured me all would be done with out rain risk.  Just before the install date, Ben (the site foreman) came to do some final job scoping.  He was also very good and clear in answering my many questions and concerns. The crew who did the install was first rate.  They really hustle!  The cedar siding tear down did reveal some damage to the under plywood sheeting and even the structural house frame due to years of moisture getting through the wood siding.  The crew  replaced the plywood and did repairs to the rotty house frame.  The City of Olympia inspector checked the game plan off before it was done.  Within about 3 days it was done start to finish. Care was even given to make sure the profile of the new lap siding matched the pattern of siding on the adjacent side.  Visually, they look the same. Real craftsmen! The yard was clean when they were done and no damage to the house plants.  That end of the house looks super! If I had one word to summarize the Northern Pacific Exteriors experience, it is communication.  What was promised was delivered.  My many, many questions were answered. Ben the foreman often sought me out to give me a progress update as the job was being done.  Considering the rot found, this was especially helpful.  Daily, Michelle would call to ask me how the day's work went. We totally recommend Northern Pacific and will use them again should the need arise.

West Coast Home Improvement - contractors - Updated November 2026

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