I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Their response was timely, good work and genuinely liked them as people. Would recommend!read more

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

Adam and his team were great! I contacted them for 2 separate projects and they were able to come…read moreout for a quote quickly, document details for a quote, and work with me as I had questions regarding a moving timeline! They provided great communication and service!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

They were timely, respectful, fair in my tough situation. Really appreciate their work.read more

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

I can't say enough great things about Nick my contractor with Allen who painted. Nick did an…read moreamazing job finishing my basement--professional, efficient, and truly skilled at what he does. From start to finish, Nick was reliable, communicative, and paid attention to every detail. He turned my vision into reality and exceeded my expectations in both quality and craftsmanship. If you're looking for someone you can trust to get the job done right, Nick is your guy. Highly recommended--thank you again, Nick!

On time , clean , polite, did an amazing job, new bathroom sink, flooring and painting. They came…read moreto the rescue after my first Contractor did a horrible job in the detail finishing. I will be using them 100% in my next home . A+++

Carpet looks very clean and service was quick drying time of carpet wasn't to bad…read more Booking the appointment was easy was updated on when technician would arrive. Technician was very professional.

Scheduling was easy. James, the technician who came was respectful, pleasant and efficient…read more My stairs look great! He suggested that a slightly more expensive cleaning of my very thick area rug would be more thorough and effective. I bit. Jury out. Waiting for completion.

We had an incredible experience with GCPRO. We worked closely with Kris, Marissa, Vasyl, and others…read moreon the team, and they were outstanding every step of the way. Our home flooded just two days before we gave birth to twins, and we also have a two-year-old with no family nearby--so this was an incredibly overwhelming and emotional time for us. From the beginning, the GCPRO team was responsive, efficient, and genuinely supportive. They communicated with us frequently and moved quickly to get things back on track. The scope of work was extensive--they removed two floors of drywall, repaired the ceiling, and completed major flooring repairs--yet they handled everything seamlessly. We were able to move back into our home within five weeks, and just 2.5 weeks after they officially began work. They even worked weekends so that we were able to get into our house quicker. More than anything, they gave us peace of mind during the most stressful time in our lives. I can honestly say this is the best experience I've ever had with a home service company. I cannot recommend GCPRO highly enough

GC Pro is awesome! We had a flood last year in the fall and they were literal LIFESAVERS. They were…read moreable to come out and address all the issues and get it fixed quickly and efficiently! It was such a peace of mind knowing they knew what they were doing, on time each day, respectful, and helpful contractors. We even had them do some extra upgrades in our home such as ceramic tile, new carpet throughout, and painting the entire home. We are so glad we went with GC Pro.

i did not need their services but they were able to direct me in right direction and very polite…read moreand professional.

I had a mold issue in my home and saw that Accurate Home Solutions (219-799-2109) did mold…read moreremediation. I called, left a message, and got a return phone call in minutes! It's a family business run by Scott and Melissa, and they are so good and so attentive to customer needs. I can't say enough good things about them! Scott came out to my home to check out the issue and was ready to get it taken care of from the moment he walked in the door. He even got up on the roof to see if there was possible damage that might create moisture. There was, and he had roofers lined up in a couple of days! After the roof was fixed, Scott and his helper removed the mold and decontaminated the house of mold spores. Accurate Home Solutions does A LOT more than mold remediation, and when I have a house problem in the future, I will always call them first. I trust their judgement and if they can't fix it they can give me ideas on who to call. Free estimates and wonderful people - you can't go wrong!