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East Longmeadow, MA

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Omega Cleaners

4.0 (3 reviews)
Open • 7:00 am - 6:00 pm

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Laundry Party - 2 formerly identical shirts. The one on the right was washed by Laundry party and ruined. They had washed both shirts many times before.

Laundry Party

(18 reviews)

$

Overall, recommended. Thoughts:…read more BAGS, NOT WEIGHT: Unlike other services I've used in the past, who "weigh" your clothes, LP charges a flat fee per bag - so whatever you can stuff in their large bags is $20 per bag. I like this system a lot, as I don't have to worry about certain items being more expensive and I know what I'm going to be paying without waiting for someone to come and weigh everything. My husband and I have done some testing and found that the bags come out to a little under twice as much cost as doing the laundry ourselves at the laundromat. It depends, though, if that time is worth it to you. It is to us. ONLINE ORDERING: They have a nice online ordering system. You can specify days/times and locations for pick-up/drop-off. On that first menu, they also have additional services for around $4-$6 fees such as stain removal, special delicate wash, same-day service and other things I've apparently never used because I can't think of them. SERVICE: Service has been prompt. Clothes has been delivered well-folded, although packed in a plastic bag rather than a paper bag (so things do get wrinkled) and nothing lost as of yet. I order the unattended drop-off/pick-up and I like that I get email notifications when that has happened. If it is a day I'm off work, I actually do head home to bring in the laundry (tip for management if you are reading this - putting undergarments somewhere hidden would be appreciated; the bags are clear!) UPDATES: *March 2016: So far great service. Highly recommended. *July 2016: I've had two white items come back recently with stains. A few days later: Good response from Laundry Party (Ben) via email that attests to how much they do seem to care about customers. For me, I haven't been able to reach them via phone, but email was prompt (between one minute to one day except on the weekends, I think) *August 2016: I'm graduating to more delicate items that I care about; so far, so good.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

Laundromax

Laundromax

(5 reviews)

This is a laundry I been going to since I was about 12. I can honestly say I've had good…read morecommunication with the Employees and I'm never had a hard time. If I asked to open the bathroom or needed help with my laundry card I was always helped . The place at times depending who worked at night me would be alil trashy but I do understand that the place can get very busy , but now as I got older and moved on in life I've still attended this laundry . I've seen lots of improvement to be honest . For example I went on Tuesday 10/9/18 to wash and the place was very clean , nothing on the floor the bathroom has been WAY much cleaner I noticed they have new staff who still til this day have treated me well idk what others have went through but maybe sometimes it's our own selfs who judge ... on that note on Tuesday the 18th my phone was taken from my purse and I was very hurt by this altercation , but I can't blame the employee nor customers I blame the ones who came very fishy into the laundry .. I saw the person rush out and run but log story short I just had to say how I honestly feel about this laundry been going since they first opened I remember when the place use to be FLOWERS lol yea that's how back I remember it . This place is a good laundry mat i rate it a 5 hands down ! Unlike the one on Boston Rd in Springfield that people have got shot at and my clothes have been damaged there by dryers and a washer bursted on me about 1 month ago and the manager had to help me with a new one .. just because that happend to me does not mean I will stop going . I want to keep going and keep seeing the better outcomes in this laundry mat as I been seeing it for the past couple months now thank u so much for your service and help . I look forward to washing my clothes here next week

Last week when I went to the Boston Road, Springfield MA location I left thoroughly disgusted with…read moreLaundromax. I posted an in-depth review of the most unfortunate happenstance, behavior of the "manager on duty" was the epitome of unprofessional. I received a response from someone at the corporate level who has yet to respond to my simple questions. There was $16.00 remaining on my laundry card so I went back to the scene of the crime. This time there was but one washing machine out of order. Always a good thing. The machines I used were in excellent working order, from pre wash to final rinse and spin. What I wasn't told last week is there is an option for drying the laundry at no cost, unless the customer chooses to pay. The timing is at 20 minute intervals, which poses no problem. Although the aforementioned is the complete opposite of last week's debacle, I have yet to be given reply as to why I received no refund for the monies spent on a larger machine $14.00 having to use the $8.00 at no cost to myself. I spent $14.00 on a machine that didn't work and had to jam a huge load of laundry into a medium sized machine with the wasted soap not being replaced. IF THERE IS "NO REFUND" AT ANY LAUNDROMAX LOCATION, THE COURTEOUS AND PROFESSIONAL PROCEDURE IS TO POST A SIGN INFORMING THE CUSTOMER BEFORE HAND.

Omega Cleaners - laundryservices - Updated October 2026

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