I used this cleaning service on the recommendation of a relative. I had 2 comforters cleaned…read more(Queen and King). It was expensive at $40.00 each but I needed them done quickly. I picked both up about a week or so after due date. One was extremely wrinkled which I wasn't expecting at that price point nor from a professional service. Of course, the fabric and late pick up may have contributed but I've had the same comforter cleaned before at half the price without wrinkles. Not sure what happened this time around and will seek other options in the future.

I hate to write negative reviews but I was very disappointed. I had a kilt with a broken buckle…read morethat needed to be resized and a leather jacket with a small tear. I chose to come here because they can work with leather. The tailor said there wasn't anything she could do about the kilt and brushed off my request for an inside pocket on the jacket. I drop off the jacket to be repaired. Two week and twenty bucks later I come back for the jacket. Instead of being patched, the tear is messily stitched. There's so much stitching I can feel it through the sleeve. She said she didn't have any material, not even a square inch of black leather that would have done the job. I ended up taking the kilt to another tailor who did a great job in half the time and for less than the quoted price. I'm thinking of taking her the jacket, getting the amateurish stitching ripped out and redone properly. I don't want to speak ill of the hardworking people who run this place. But I'm afraid I would be back do to poor customer service and craftsmanship.

I had a wonderful experience at Elms Cleaners for my wedding dress alterations…read more *PLEASE BE AWARE* she is booking months out! I had to call in the beginning of May for my September wedding and she had to squeeze me in then. So call 5 months before your big day or sooner. She booked 4 appointments for me, and a final appointment for pick up and how to show my maid of honor how to bustle my dress. She might look a little disorganized, but that is just her way of doing things. My wedding dress came out perfect. The only problem was my dress was so heavy the bustle did come undone at my reception but this was my fault for stepping on the dress and ripping some of the button's thread.. I had emergency thread and able to fix it... most dresses would not have this problem, but if you're waking in uneven grass just make sure to lift up the dress and watch your step. Either way, I looked perfect in the dress and that's all that mattered. She has great communication, always verified next appointments and texted me if she needed any questions answered or updates on when my dress was ready. Ursula is a very sweet lady, and always trying to appease. I would definitely recommend to anyone. She's actually a master tailor, took 8 years of schooling... her perfection and attention to detail is on point. She was very helpful with veil selection and advice for bridal fashion. She also helped me find a new rhinestone appliqué piece for the bodice that was nicer than the one the dress came with! Just call really early to book!

Ursula is one of Western Massachusetts' best kept secrets for bridal alterations. She doesn't…read moreadvertise much and I only heard her through several women in my family. As soon as I met her, her warmth and personality shone through. She truly cares about you as a customer and takes genuine care in making your dress look amazing on your body. I had a challenging dress shade and wasn't able to find a veil to match. When she heard this, she suggested that I let her figure out the veil part. She took it upon herself to find the perfect fabric and lining. In the end, she crafted a GORGEOUS veil that would have cost me hundreds of dollars if I went elsewhere. Now I have a beautiful keepsake that you couldn't find anywhere else. My dress fit like a glove, and I felt beautiful. Her rates were very affordable, and I think she should honestly charge more because her craftsmanship was so good. She does run a dry cleaning shop at the same time, so while she *does* give you individualized attention, do be prepared for her to have to pause for taking phone calls and taking dry cleaning drop offs. If you consider yourself to be a "bridezilla" who can't stand an interruption or two, then this might not be the place for you. If you want to work with a wonderful and talented seamstress who's gonna make you look like a queen, see Ula.

Dry cleaned my suit pants today,and was very pleased with the quality and value of this business…read more They are nowy go to place for dry cleaning and more Thank you, Chris

Good service, and fast work , would recommend. Brought in a coat which they did a really good job onread more

I haven't gotten dry cleaning done here so this review is solely based on repairs I've had done…read more I've needed some zippers repaired on a few coats (thanks kids) and this place was recommended by my aunt. I took them in and the counter staff was friendly and helpful. They took it in and they were ready the next day. They were fairly inexpensive as well. I'll definitely be back here for repairs! I'll give them a go with dry cleaning too.

We chose City Cleaners because of their good reviews. We had a few items needing pressing and…read morelaundering before graduation. Tiffany was a pleasure to work with. She is knowledgeable and so friendly. Our clothes were cleaned well. Upon pick up, I mistakenly only took one of my items. Tiffany called us to alert us that the other item was still at the store. I appreciate her diligence. The store would be closed the next day- and I would have been out of luck. Excellent customer service. I would do business with them again.

Had a zipper replaced on a winter coat. It was nicely done with a very good durable zipper. Thank…read moreyou i was satisfied and appreciated your service.

Brought in several shirts to be laundered and one pair of khakis. Nothing that needed dry…read morecleaning. No suits or dresses. Was shocked when I received a bill for $188! 8 of the items were priced over $10/each. I had been happy with previous owner, and presumed service and pricing would be comparable with the new owners. Will NOT be going back.

Longmeadow Dry Cleaners is wonderful. The owners treat their customers and employees very well…read more The employees are extremely friendly, polite and pleasant to customers. Their services are always top notch and done on time. I would not hesitate to recommend them.

Excellent customer care and service! They took care of a last minute problem with my son's suit…read morewithout any hesitation and with a smile. Great job and thank you for your kindness!!

Went to have clothes dry cleaned. I gave the lady 7 pants to dry clean. Let's just say I only got 6…read moreback and all of sudden she doesn't understand English or what happen to my pair of pants. First and last time going.

Went there on 2/15/26. I was treated so rudely and with such contempt from the moment I walked in…read morethe door, hadn't even said anything yet, that I didn't leave my items to be cleaned. I will never go back there and would not recommend this place to anyone else.

Wonderful customer service and attention! They are the best…read morein the business. great discounts and turn around time. Highly recommend!