1. Elms Cleaners & Expert Alterations

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West Springfield, MA

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Elms Cleaners & Expert Alterations

4.6 (11 reviews)
Closed • 8:00 am - 6:00 pm

Services - Elms Cleaners & Expert Alterations

Clothing alterations

Clothing mending and repair

Dry cleaning

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Recommended Reviews - Elms Cleaners & Expert Alterations

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1 month ago

Always do the work in a timely fashion. Owner very nice and goes beyond what you would expect

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4 years ago

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9 years ago

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11 years ago

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9 years ago

Úrsula is an amazing person! She helped me with my daughter's sweet 15 dress that was custom made from California. Great customer service.

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11 years ago

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13 years ago

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12 years ago

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8 years ago

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11 years ago

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11 years ago

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Review Highlights - Elms Cleaners & Expert Alterations

“I enjoyed supporting a local business for work that needed to be done and she was so worth it!”

Mentioned in 2 reviews

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Five Star Cleaners

Five Star Cleaners

(6 reviews)

$

Teeeee-riffic place…read more My problem: I had just purchased a $140 Calvin Klein red sheath dress for Christmas doings in Arizona. It looked lovely on me! I wore it only twice. Then, a big grease splatter pockmarked the front on Christmas Eve... I couldn't even wear it on Christmas as planned. Without thinking, I dabbed a tinnnny bit of water and Dial soap on a washcloth and tried to wipe some of the grease away. It dried overnight and in the morning, I was met with a large water stain that had eclipsed the diminutive grease spots. I knew it was dry clean only, but I had no idea that this would happen! I was heartbroken. I flew my damaged dress back to MA and brought it to Five Star Cleaners. The two older ladies at the shop complimented me on the dress, and said that they'd try their best to eliminate the water stain, as well as the grease spots. Nothing could be guaranteed, of course, because water stains are notoriously difficult. Because of the holidays, Five Star was a little backed up, but I was in no rush. I just wanted my dress to be "fixed." Fast forward about a week later (I forgot to pick it up a few times), I dropped in again to retrieve it, about 5 minutes before closing time. I didn't have my receipt, but the gentleman was able to look up my information nevertheless. He hung my red dress up for my inspection and WOW! not a trace of grease or water stain to be seen! And here I was, imagining that I'd have to dye it purple, or buy another $140 dress to replace it. Obviously, I'm super excited that for less than $15 my damaged dress was returned to like-new condition. I highly recommend Five Star Cleaners for dry-cleaning services, but they also do hemming, repairs, and more. They are honest and straight forward, and do not hesitate to convey their prognosis of your problem. If they can fix it, they will try. If it will be expensive, they let you know up front. I'm so very grateful that they were able to rescue my dress!

I used this cleaning service on the recommendation of a relative. I had 2 comforters cleaned…read more(Queen and King). It was expensive at $40.00 each but I needed them done quickly. I picked both up about a week or so after due date. One was extremely wrinkled which I wasn't expecting at that price point nor from a professional service. Of course, the fabric and late pick up may have contributed but I've had the same comforter cleaned before at half the price without wrinkles. Not sure what happened this time around and will seek other options in the future.

Laundry Party - 2 formerly identical shirts. The one on the right was washed by Laundry party and ruined. They had washed both shirts many times before.

Laundry Party

(18 reviews)

$

Overall, recommended. Thoughts:…read more BAGS, NOT WEIGHT: Unlike other services I've used in the past, who "weigh" your clothes, LP charges a flat fee per bag - so whatever you can stuff in their large bags is $20 per bag. I like this system a lot, as I don't have to worry about certain items being more expensive and I know what I'm going to be paying without waiting for someone to come and weigh everything. My husband and I have done some testing and found that the bags come out to a little under twice as much cost as doing the laundry ourselves at the laundromat. It depends, though, if that time is worth it to you. It is to us. ONLINE ORDERING: They have a nice online ordering system. You can specify days/times and locations for pick-up/drop-off. On that first menu, they also have additional services for around $4-$6 fees such as stain removal, special delicate wash, same-day service and other things I've apparently never used because I can't think of them. SERVICE: Service has been prompt. Clothes has been delivered well-folded, although packed in a plastic bag rather than a paper bag (so things do get wrinkled) and nothing lost as of yet. I order the unattended drop-off/pick-up and I like that I get email notifications when that has happened. If it is a day I'm off work, I actually do head home to bring in the laundry (tip for management if you are reading this - putting undergarments somewhere hidden would be appreciated; the bags are clear!) UPDATES: *March 2016: So far great service. Highly recommended. *July 2016: I've had two white items come back recently with stains. A few days later: Good response from Laundry Party (Ben) via email that attests to how much they do seem to care about customers. For me, I haven't been able to reach them via phone, but email was prompt (between one minute to one day except on the weekends, I think) *August 2016: I'm graduating to more delicate items that I care about; so far, so good.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

Elms Cleaners & Expert Alterations - sewingalterations - Updated October 2026

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