Do NOT buy from this Copart. They are crooks. Intentionally hide damage in pictures and…read moredescriptions to screw buyers over.

This place does not know how to manage their lot. I show up their on Thursday, I get their around…read more4:20 and the lot closes at 5. The main lady at the front desk is slow and does not know how to manage the people who come in. We wait in line for a few minutes and she gets to us. All I have to do is look at 2 cars in the lot. It cost $20 to simply walk around in the snow and look at cars. Reluctantly paying the $20 we finally get our vests and are allowed into the lot, by this time it's past 4:30 and we assume we have until close to 5 as that's when it closes. We walk around for about 10 min and the main lady at the front desk comes out telling us we have to leave, at that time it's 4:45 exactly. I come back the next day, this time earlier at 4 and assume we have until 4:45 (which still doesn't make sense as the lot closes at 5) we wait in line for a few min and have 2 different cars to look at. The man in front of us is showing the same lady at the front desk as yesterday his confirmation for a pick up and she swears that the car has been sold last week and their is nothing she can do as he has to sit down and make a phone call. We get called to a lady in a cubicle behind the main desk and we just say we want to look at 2 cars in the lot. We reluctantly pay the $20 and I ask for the keys to the cars. 1 car is a Honda Accord and the other is a Ford F-150. She asks for the lot number so I give her both. She walks away for a few minutes and gives me a supposed Honda key and says the F150 can't be reached right now and they are going to grab it for us. She says to come back when we see it being moved and she will give us the key to the ford. Simple enough right? After getting everything in place we walk out into the lot at about 4:10 and start looking for the accord. We look until about 4:20 and can't find it anywhere and she said it was in lot B40. We do see the ford being moved though so we go in and ask for the key to the ford and she said she was surprised that they got to moving it today (duh if we asked for the key they better have moved it that day) she gives us the key and we look at the f150. We check it out for a few minutes then come back in the lobby at 4:30 as I realize the key she gave me to the Honda was actually a different key to a ford ( a totally different ford that we did not ask for) I ask for the Honda key because I still want to check it out and planned to purchase it the next auction date (we are back to talking to the main lady at the front) she says that it is 4:30 and the lots closed. Umm what it does not close until 5 and even then yesterday we looked at it until 4:45. I don't feel like arguing with her so we just leave. As we are leaving a man standing in line overheard what she said that the lot is closed at 4:30 and says he has been standing in line since before 4:30 and has a pick up. He said he hauled his butt over to make it before it closes. She obviously does not care about the customers and just says it's past 4:30 and the lots closed but he has obviously been their since before 4:30 and has got no help. All the while the women in the cubicles in the back have not been helping anybody. So we walk out frustrated in the lack of service.

123456789/*-+.30210…read more The vehicles they sell are junk. I got burned with a car needing a head gasket, & they knew about it but would not tell me when I asked about the car. They just played dumb. 75 % of the cars at the auction don't sell because the prices are high and the reliability of the cars could be questioned. They stated that they go through the car prior to the auction, but I would question that statement. It's an auction, beware!!!!!

From the owner: Public Auto Auctionread more

The recall work was completed, which we appreciate, but communication about the engine issue and…read morepossible coverage was unclear and left us confused about next steps

We left after the trade in appraisal…read more 128k miles on a 2015 dodge durango with a dime size mark on the bumper and a cracked windshield. Kelly blue book lowest value was $5600 but selling for 11-12k at other dealerships and private sale. They offered us $1600 with $2k trade in bonus. On top of that, the car was marked online at 28k (kia sportage 32k miles with the ex trim which is just above basic) We didnt even get past the trade because i laughed at the quoted 4k in repairs they "had to do to sell it". He asked if i was calling them crooks! I said no this is just not even close. Then he handed me my keys before i said anything else Stay away! Stay away from here unless you wanna get ripped off for trade ins, pay the highest dealer fee ive seen in a while ($700), CPO fees (often waived with a high car price), and be treated like you're being outrageous for not accepting a low ball with a big smile! We have good credit, a decent down payment, and a trade in. Easy sale on their part lost instantly due to the salesmen's insecurity in his ability to get one over on new customers! I should have known we needed to leave when the salesman seemed annoyed i had already set up financing myself through Chase... and not with them...

Great dealership !!! Friendly staff. Easy buying experience. would recommend them!!!!read more

First of all, if I could leave a big fat zero I would - or worse…read more I was unfortunately stuck in a position where I couldn't find many other options, and desperately needed transportation to and from work. I had my 2021 Kia stolen and totaled due to an issue I should have been notified was under recall - but wasn't. It was my first major car purchase, and I unfortunately believed that "full coverage" insurance meant "full coverage." It didn't. They acted as if they were doing me a huge favor in selling me a vehicle, when what they really sold me was a $5000 hunk of junk that I can't even sell for scrap because less than a month into owning it, it broke down to the tune of $3000 at BARE minimum to fix. They currently have possession of the vehicle, but continue to give me the run around, refusing to actually call back when they say they will. They SAY they want to help in whatever way they can, but here I am still paying full coverage auto insurance and car payments on a vehicle that isn't remotely drivable, and which, according to the (independent) mechanic I took it to when it first broke down, isn't worth the $3000 in repairs it requires. I am now stuck unable to get back and forth to work, to health appointments, even to my aunt's memorial service. When I tried to express to the sales person Laura that my family really couldn't afford to be ripped off on this, and that we really needed something to just get back and forth to work and appointments, and that I'd already been screwed over by having my car stolen and totaled, and then been taken advantage of by a separate used car dealership, she didn't want to hear what I had to say. She tried to pass that off as not "needing" to know why I was in a bind for transportation, because I was already approved. What I believe, though, is she didn't want to hear how she was just another used car salesperson taking advantage of a customer. I'm not the kind of person who could sleep at night knowing that I'd done to someone else what was done to me by Quest. TL;DR: Take your business somewhere else.

This was the best car buying experience I've ever had! Logan was very patient, and wanted to make…read moresure that I chose a vehicle that I was completely happy with. He was very thorough in explaining financing options. Pablo assisted me when I picked up my car a few days later. He was very patient, thorough and professional. I'd recommend CarMax to anyone looking for a vehicle without the hassle.

While the person who I sat down with was courteous, professional, knowledgeable the appraiser was…read morenot very thorough. I had my wife stand outside and watch what he did. He started the car opened all the doors in the hatch took photos. Let it run till he was done. I had an envelope with the complete history of all the maintenance done on the car from day one from when I bought it new in the car. He never looked at it. When it came to the appraisal, they depended on his Internet searches. They told me my car had been in an accident in 2019. No accident ever occurred. I had a cracked windshield from a rock replaced at a dealership. The only thing that came up on his search was dealership maintenance. So when I used a third-party oil change company, Grease Monkey that never came up. When I quit going to dealerships and used five star auto a dedicated Subaru private company for my maintenance and replacement of worn out parts, That didn't come up on his Internet searches either. So I give him one star for his thoroughness of his appraisal. Never once did he even speak to me. The person I sat down with talked about my loyalty about the brand that I was looking to sell and showed me other cars of that brand and their prices. Sort of a soft sell. I wasn't there to buy a new car. So she did not push it. I appreciated that. I cannot recommend car max.

Amazing staff extremely helpful they really go above and beyond for the client, not like the large…read morechain auctions. Whether your buying or selling in the auto industry they are there to help your business grow.

If you buy online don't trust the condition report, complete fraud, The general manager Ryan Durst…read morewas not helpful and rude,(actually very rude) I tried to contact the owner and he's not answering.

Overall good experience. I am generally satisfied with my purchase. I could tell that they have…read morepride in their customer care and honesty. My calls and texts were responded to even on Cary's day off! Their online picture quality was poor, but Cary had patience with me and sent pics and info that I requested. I was somewhat of a high maintenance customer since I was buying from about 6 hours away. + Car was reasonably priced. + The car was in better condition than expected. Scratches were disclosed and quite minor. Interior was also much cleaner than expected. +They also applied an undercoating at no additional charge. +They offered a limited 4-month warranty at a reasonable cost under $300. And extended ones for more. -I'd recommend checking the air filters prior to purchasing. Although they had Jensen Tire and Auto for an oil change prior to sale, the air filters were both super dirty at purchase. + The dealer was understanding and gave me a discount for the dirty air filters.

Our daughter found a car on the website for 5000 which is the amount of cash she had saved. When…read moreshe went to go look at the car they claimed it had problems and they would have to put it in the shop and they didn't have anything else in her price range. Then they tried to sell her a car twice the amount. It was the old bait and switch. Thank goodness her dad and I showed up and got her out of there before they sold her something she couldn't afford.