Barbara was accommodating and gave her full attention to my small project to embroider a baptismal…read moregown. Thank you, Barbara!

I called, texted twice and received no answer. I cannot put a review based on the substance and…read morequality of her work but in terms of customer service and attentiveness to communicating with the customer, I cannot give it more than two stars. It would be one star but at least they had a phone number to text and the hours clearly displayed on the website and on yelp. However, I would have appreciated a text saying hey sorry we are booked or sorry we cannot take any more orders. Wish I could provide a review on their selection and value of the work but unfortunately, 2/5.

Bay Custom Embroidery is where it's at! Tucked into an…read moreold-school storefront on Geary, this spot truly has the craft of embroidery down. The team was fantastic to work with and made the entire process easy and collaborative. We finalized my design over WhatsApp, and they handled everything needed to convert my SVGs into clean, stitch-ready files. Turnaround time was impressive - my jacket was completed in just a week - and the final result exceeded my expectations. The full back design came out beautifully, and the front left chest name plate was perfectly executed. If you're looking for quality craftsmanship, great communication, and fast turnaround, Bay Custom Embroidery delivers. Highly recommend. I definitely got the best value for what I paid, and their quote was spot on for the final price.

Terrible service. I work with a lot of vendors for events/production work. I saw the good reviews…read moreand liked the work on their site, but my 'warning flag' went up when they said they cannot take calls, only emails, but nevertheless, I persisted and supplied artwork, quantities, made a few changes and at the 11th hour was completely ghosted.

Best customer service!…read more I've ordered from here twice now and both were pretty last minute, but it was no problem for them. They fulfilled my order quickly and the quality was still great! I believe the person that helped me both times was Freddy and he's very kind and helpful! I highly recommend T-Shirt Source Daly City for all of your custom apparel needs.

If I could give 0 stars, I would…read more I brought my graduation stole to T-Shirt Source in Daly City for embroidery and even paid extra to expedite the order from the normal 7 days to 3-5 days because my graduation was coming up. The day before I was supposed to pick it up, they called me and told me they had "lost" my stole. Instead of taking accountability, they told me to go buy another stole myself and that they would embroider the replacement "on the spot." I ended up taking time off work trying to deal with this mess, and to make things worse, I could barely even get ahold of the store while trying to figure out what was going on. When I asked if they could at least reimburse me for losing my stole, they told me they couldn't because they were "no longer making a profit" off my order. There was little to no apology, no urgency, and absolutely no professionalism. Then after all the back and forth, they suddenly "found" my stole and told me to come pick it up at 5:30. It became pretty obvious that they never actually lost it -- they just lied about it to buy themselves more time. This was one of the most stressful customer service experiences I've had, especially considering this was for a major life event. Really shitty service. I would not recommend trusting them with anything important or time-sensitive.

This place always dies good work and always satisfied with their work. I recommend this place for…read moreembroidery work.

Needed someone local to embroidery our logo on Pendleton blankets as gifts for investors and we're…read moreso happy with the results!

Fast turnaround, competitive pricing. They did a great job arranging our logo to make the…read moreembroidery work. Will work with them for sure going forward.

Spend 5 minutes of reading this than losing your hardworking $$$:…read more Here's a little backstory of what happened with me and the two unprofessional idiots in this store. We made two orders from this company, first one was great, print was good, quality of the hoodies was great. Second order, horrible. Had to call the store when the shirts were coming, and Heather told me it was delayed for another week because they were understaffed. Eric "accounting manager" who is not there throughout the rest of the day was also the expert of how the shirts are produce. Came into the store, informed them the logo is not in the middle, I folded the shirts vertically and showed them the logo is far off. Eric the expert tried to explain to me that the logos are measured by the sleeves of the shirt, fair enough. He then pulled out a ruler and was so confident that the logo is in the middle. As he measured the logo from both sides of the sleeve of the shirt, guess what, the expert was wrong. The measurements were 3.5 inches off from the left and 2 inches off from the right of the sleeves. Even with his demonstration, the measurements show the logo was off. His explanation was, "We're printing a design on an imperfect product." He compared a shirt to a piece of 8x14 paper where he states that they can perfectly place the design in the middle on a piece of paper but not on an "imperfect product." I stated that if you know and your team know that this shirt is an imperfect product, wouldn't you take the time to make sure that the logo will at least be in the middle. With a trained eye, wouldn't you see that this is not in the middle. Eric said, "this is how we do it in the warehouse, we grab the shirt, place it on a square board and put the print. I will even take you there if you'd like to see how it is. With the back orders and understaff because of COVID, we won't have the time to take 5 minutes to inspect the shirt." Their website in the FAQ tab says: "We inspect all garments before, during and after printing to ensure the highest quality. Consistency is our goal, though sometimes there are subtle print or color variances with the possibility that not every garment will be the same. From time to time human error happens and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn." Eric said what do you guys want to do, I told him I will leave it up to my business partner because we are unsatisfied with the prints and the stains. I showed him those stains and this idiot really said, "Just don't tell your customers because if you didn't show me this, I would have never seen it. They will wear this multiple times without seeing it and next thing you know, they see the little stains but they can blame it from the sauce that fell on their shirt when they were eating." Lol what a way to run a business. Yeah, Sure we will lie to our customers, so you guys don't have to reprint our shirts or give us a refund. (That's sarcasm Heather and Eric since you two are idiots) Anyways, Heather has no customer service at all and clueless of things. Eric went out to do some errands, waited for him outside the store for an hour, then we asked Heather when he is coming back. Pretty sure at this point, she's trying to cover for him. Made her email Eric infront of us to make sure that we are looking for him, no response until later the next day. Called the next day, informed Heather we have not received anything from Eric yet and just asked her to just give the refund. She said she can't do anything and tried to say the same thing Eric said to us yesterday, but you can tell she never dealt with an altercation like this before. The way she looks like she was about to cry, getting frustrated and having a bitch attitude. Inexperience person like her listening to an idiot boss is not capable to diffuse an altercation without saying the same damn thing that will most likely piss the person off. Can't really blame her so much since I understand she's just the pawn of the whole business. Anyways, best to spend your money elsewhere and ensure you don't get fucked over by these two.

I was looking for a place that does emobroidery for driver hats as a gift for my groomsmen on my…read morewedding day and stumbled upon Graphic Affect on yelp. When searching online not many places do embrodiery on driver caps or they were overpriced. I inquired online and got in contact with the owner Edgar. He told me to bring my driver cap in so they could take a look and see what they could do. I came to the shop with the driver cap that I had purchased on Amazon and the owner Edgar said they would be able to do it for which I was excited about and for a good price. I'm so glad I was found Graphic Affect to help me out. Edgar provided his recommendations on the font, color, and design to make the names show up nicely. I had 10 caps that I needed emobrodiered within a week of my wedding. Edgar and his team were able to get the embroidery done just in time for the wedding! Highly recommend! Very friendly and easy to work with! I appreciate your help in making my vision come to life! My guys loved their hats!

I'm a small business owner, and Edgar was willing to help me with a small apparel order, which I…read morereally appreciated. Most shops only take large orders, so this meant a lot. I first worked with Edgar about 3 years ago when he helped with some merchandise. His embroidery and overall quality were great. I came back again this year, and the quality was just as good. Thank you, Edgar, for your help. I look forward to continuing to work with you!

Ripoff. Be very careful when doing business with these guys. Payed for my shirt with paypal…read more Nothing ever came. Tried to contact them by every email address possible and even call them. No response whatsoever! Oh, but they accepted my payment. Very shady. Would never do business with them again. Be careful with these guys.

Agree with other review. Totally took my money and never got the product. No response by email or…read morephone. Now I have to escalate the dispute with a claim on Pay Pal. Very frustrating.

I was blown away by how easy it was to communicate and work on a T-shirt project with Marshall. He…read moreis transparent, communicative, and anticipates customer needs. I was most impressed by his efficiency. It was the fastest t-shirt process I've ever experienced. Also, bonus for the fact that they prioritize schools and understand May-hem scheduling. I will be highly recommending them for future projects. Can't wait to see our T-shirts!

Fast response, easy to work with, good prices, friendly team. Definitely will use them again &…read morerecommend them

Christopher has the worst customer service possible. When DCL embroidered a patch on a hat…read moreuncentered and I called them out on it, they stopped all other projects I had going with them, because Christopher didn't want to redo the patch. DCL can't seem to execute simple instructions, and Christopher is a pain in the ass.

I'll begin by saying that DCL did have good quality and April was nice to work with. HOWEVER the…read morecommunication was not professional and the experience was disappointing. They gave me a quote and I approved it. Great. But my cutters accidentally sent the wrong panel on a few pant legs. They completed the order without discussing with me, I brought the correct pieces and they finished those without any discussion on an updated invoice. I emailed them asking for an invoice and a month later I got two different invoices, the second for nearly the same price as my original quote. If this would have been discussed and approved I would feel fine but when I asked about why there were two PO's, Chris emailed me and said "why am I having to chase payment?" !! I emailed THEM asking for an invoice on Oct 9th and they sent me the invoices on Nov 11. And I emailed them with questions just a few days later. Chris sent an unprofessional email gaslighting me into thinking I'm out of line for being SHOCKED my invoice nearly doubled with ZERO communication or approval. Seems like a bro run shop who think they can be condescending to their customers (maybe just the female ones?). The company was not organized and I won't be working with them again. Time to work with LA printers, bummer I really wanted to stay local.

Ordered swag with customized logos for my team at work! Out of the list of items I found on their…read morewebsite I wanted, Design Like Whoa replied and pointed out which ones were and weren't available given my team size and sent me some ideas for alternatives, and they also offered suggestions for what items to go with to help us stay within budget. I sent them the PNGs for the logos and had my teammates fill out the Google Forms for sizes and addresses, and they took care of everything else. Very fast response time and great communication. We got tote bags and sweatshirts - they are very cute and good quality!

They weren't able to help me with what I needed. But they did give me some referrals for where…read morethey'll be able to help me with my needs. Thank you