Nobody does it better than this amazing little shop. Coyote sold me an amazing pair of glasses a…read morecouple years ago. One of my nose pads fell off over time and he worked with the company (located overseas) to get a whole new front to replace the broken part. Not only did he switch that out, he polished my dull temples and it's basically a brand new set of glasses. I've been getting glasses from Coyote over the past 12 years - helluva dude.

His selection is always really awesome. You leave out of there not only feeling like you look great…read morebut like you've bought something exclusive and like you've bought something from someone who's gone above and beyond the type of service you'd get at any other optics store.

Appointment on time and attention to detail at all times during the examinations…read more Never been disappointed

Friendly, knowledgeable, and efficient. Wait time was minimal and whole thorough exam was finished…read morein under an hours time. Also had enough time to enjoy a conversation with Dr Kashia. Would definitely recommend.

I love West Loop Eye Care! I saw Dr. Shah and she was really phenomenal. I felt like she was very…read moreempathetic and actually listened to my concerns. She worked with me to help figure out the best course of treatment for my dry eyes. All of the staff here are wonderful. They are kind and efficient. When I had an insurance issue, they worked diligently to ensure it was resolved. I really appreciated how proactive they were, so I didn't have to spend a ton of time fighting with my insurance. I highly recommend West Loop Eye Care!

There was a phone person/receptionist here when I called to ask for information and to make an…read moreappointment who was so friendly and helpful, like literally one of the best customer service people I had ever interacted with. He was awesome. That guy left such a strong impression of the place I went with it. The overall experience I had here was good. Everything was smooth, I got my eye exam as needed, they processed the insurance without a hitch. I would definitely return here for subsequent eye care. The optometrists were all great, but the real MVP was that phone guy. OVERALL: 9/10

Outdated booking practices. I successfully booked an appointment online but got a message to call…read morethem to keep the appointment so I did. They told me they didn't actually have any appointments that day but it "lets you book something". I cancelled. 1 star for wasting my time - allowing online booking for appointments that don't even exist.

This is my go to eyeglasses repair. Bent frame, screw missing etc. all get fixed here. Good…read morereliable people.

Very pushy sales staff. They repeatedly tried to pressure me into buying expensive glasses even…read moreafter I clearly said I didn't like them. I asked about the strength of my prescription, but they were very reluctant to share that information. It took several attempts before they finally provided it.

Wow! INCREDIBLE service here!!!…read more I walked in randomly on a quick break from work because I always walk by and see the stylish glasses/sunglasses on display. I needed my prescription sunglasses adjusted and wanted to check their prices for new glasses. Thank you Stephanie Shots for adjusting my glasses on the spot and cleaning them up for me! Stephanie was busy but got Dave to assist me in looking at some eyewear that was more affordable. Even though they carry mostly designer glasses they do have an affordable line collection. What I really liked about Dave was that he helped guide me in which glasses he thought would be best for my face. If I tried on a pair that didn't look great he was honest and told me no those won't work for your face. With his assistance I found an affordable frame that I am in love with!! I highly recommend this little boutique eyeglass store!!

I've been coming to Village Eyecare in the South Loop for over 12 years now. Each encounter has…read morebeen nothing short of spectacular. The staff the eye doctor are a dynamic duel, which makes me feel at ease and comfortable. I really enjoy being able to try on quality glasses without the pressure of someone selling for commission. This is highly recommended and I would encourage anyone looking for a professional, very clean and organized eye doctor to come here.

Staff is great. Very friendly and knowledgeable. We have been going here for years. My daughter is…read moreon the spectrum and they are great with her. Very patient.

I came to Pearle Vision to have my 13 year old son eyes checked. We didn't use insurance, the cost…read morewas $107. A lot less than I thought it would be. Of course the price is more if you get lenses and glasses. The office is very professional, clean, warm and inviting. It's very spacious, a lot bigger than it looked on the outside. The optometrist was very sweet to my son. We were seen immediately, so no wait time. Delilah was our tech and she was exceptional. Friendly, helpful and made us laugh. My son had a comfortable experience and that's good enough for me. I definitely recommend Pearle Vision.

I came here for something very simple and ended up wasting time, money, and an entire DMV…read moreappointment because of this place. I was in town for only a few days and needed a DMV vision report. Since they originally issued my prescription, I figured they could provide it quickly. I asked if they could give me the standard DMV vision letter. They told me the doctor "wasn't in," but then said that if I did a vision test and my prescription stayed the same, they could give me the report. Based on that assurance, I agreed and paid $90 for a new exam. After the test, they confirmed my prescription hadn't changed -- but then refused to give me the DMV report anyway. At that point it felt like a complete scam. Their refusal meant I couldn't complete my same-day appointment and had to start the whole DMV process over on another day. Because they wouldn't provide the report, I ended up buying a new pair of glasses I didn't even need just so I could finish my DMV renewal during the limited time I was in town. The glasses weren't optional -- their refusal forced me into it. I'm extremely disappointed. The staff gave me information that turned out to be false, wasted my time, cost me money I didn't need to spend, and left me without the simple document I came in for. Completely unprofessional and absolutely not a place I'd ever trust again.

Appreciated the personalized attention and honest advice from the team helping me select frames!read more

This is actually a review for two Big City Optical locations, the one on Grand Avenue where Dr…read more Rassa did my eye exam and also the location inside Northbridge mall (by Nordstrom) where I found the eyeglasses. Both were very professional and caring. Let's first talk about the exam. Upon meeting Dr. Rassa I explained how my right eye was bothering me and it had been a while since my last exam (which was elsewhere). She had me take out my contacts and look into her equipment which was very state of the art. As wild as it sounds, I was able to see my eyeball and all the blood vessels in 3D on her big screen. Then we talked about my vision and current lens prescription. She took extra time to fully evaluate me as a new patient and answered all of my concerns. I never felt rushed and I could tell Dr. Rassa genuinely cares about her patients. As it turned out, I needed an eye drop prescription for a mild eye infection which was the cause of my discomfort. She called it into Walgreens for me to pickup on my way home. I was quite impressed when Dr. Rassa called me two days later to see if my eye felt better. After getting my new vision prescription I looked at frames on display but just didn't see anything that totally captured my interest so I walked over to the Big City Optical location inside the Northbridge mall and found a few I liked. Note: This location has the big designer frames like Gucci, Prada, Burberry, Cartier, Victoria Beckham, Persol, etc. Thankfully they take vision insurance on prescription eye wear because it can start to add up! George is the store's optical manager and he is simply fantastic!! He took time to help me decide which frame to order based on how I plan to wear the glasses. Was it just for reading or watching shows or would they be for long hours of computer work? We talked about the function and fashion for eye wear and he made the whole decision-making experience fun overall. Tell him I sent ya:) It took a few weeks for the prescription glasses to be ready. Upon pickup, George enthusiastically greeted me back to the store and made sure they fit properly. While I know he sees customers all day everyday, he made me feel like I was important and to me that's top notch service! Between Dr. Rassa and George, you can bet you have Chicago's best here to make sure you see your best. Thank you both for an exceptional experience.

Jennifer is a miracle worker! Like an idiot, I only had one pair of Lunor frames with progressive…read morelenses. I left them out somewhere I should not have, and a huge guy stepped on them. The lenses were OK but the frames were pretty mangled. Jennifer was able to somehow bend them back into a reasonable shape which will hold me over until the new frames come in. I always receive the BEST customer service!

A great location in the heart of the Loop…read more Jennifer and Alice were super kind to work with. They listened to what I was looking for and helped me try on several different frames before picking the perfect pair. The overall experience was great. They took care of everything so it was pretty seamless from start to finish. Recommended!

I accidentally made my appointment at VisionWorks rather than MyEyeDr this year, and I am sure I'll…read morenever make the mistake again. The lack of professionalism is astounding. The optometrist was great, but I cannot say a nice thing about any one of the women on the sales floor. And when I went back to have my glasses adjusted, they were once again incredibly unhelpful. I ended up purchasing ear grips for my glasses rather than trying to plead with them to take me seriously.

The women in there don't know the difference between an eye exam for contacts and glasses. I went…read morein weeks prior asking if I could get covered with my insurance for an eye exam for CONTACTS. They tell me I have to wait and see if my insurance covered it and they'll let me know (they didn't) and they wait until I come in the day or the appointment to tell me the answers I was looking for weeks prior. Either they don't know what they're doing or they're just not good at listening. Probably both. But if you don't want your time wasted, highly suggest going somewhere else.