BEWARE: We hired Johnston's for a chimney inspection and cleaning, we were told by our technician…read morethat we had glazed (Stage 3) creosote buildup -- but were advised to simply keep using the fireplace and burn hot fires to reduce it. After research and hiring a CSIA certified company, we learned this advice is directly contrary to established safety guidance. Stage 3 creosote is highly flammable and requires chemical treatment or professional removal before a fireplace can be safely used again. The Chimney Safety Institute of America is explicit on this point. Following Johnston's guidance in our report could have caused a chimney fire. We requested a refund given that the inspection included advice that put our home and family at risk, they refuse to acknowledge their fault. We did not feel we received an accurate or professional service. We will be sure to look for that CSIA certification going forward, there are plenty of family owned-- in business for decades, chimney companies in our area that can be relied on to give safe and accurate advice.

These guys were fantastic! My HOA told me I needed maintenance on my chimney, but when Johnston's…read morecame out to inspect it they told me that there was nothing wrong with it. They did the inspection, and sent me pictures that I could send to my HOA free of charge! If I ever actually need work done I will definitely call them!

used this company after a bad experience with another local company i won't mention the name of…read morehere.... Cova gas fireplace repair was spot on and quick. the price wasn't bad either.

What can I say? I don't usually write reviews like this, in fact I don't write them ever, I "TYPE"…read morethem haha! Anyways, we bought this house and had it inspected and everything else we were supposed to do, which wasn't cheap FYI. The Inspector-guy checked out the fireplace even (which is gas). We go through the whole moving process which we all know can be a nightmare. I go to do a once over the house while my partner took a shower. I came to the fireplace and I flicked the switch, and... Nothing! I couldn't believe it so i flicked it back off, and then on again. This time i heard it sparking, but still nothing lit. To make a long story short, we were talking to the neighbor and they told us to call CoVa Gas Fireplace Repair. Well at first that sounded a lot like a certain virus we all know but she repeated CoVa Gas Fireplace and I just shrugged (we are from Texas where there is no Gas Fireplaces. I am used to the run-around service companies can give you but i must say that from the beginning, CoVa Gas Fireplace Repair was probably the best service company experience I have EVER had! The were so courteous, polite, and professional. They laid out how their service works, exactly how much it is, and didnt hide their price or alienate me in any way. They listened to what i had to say and within a week they were at my house and did such a great job on the fireplace. They explained EVERYTHING, and even made sure i was comfortable turning it off and on. I will be calling this company for the fireplaces annual service. They could charge twice as much and i still would. you can't put a price on piece of mind or safety, and Cova Gas Fireplace Repair provides both of those services... and gas fireplace service too

I bought my gas fireplace from this company about three years ago. Since then the gas logs have…read morebeen Serviced annually, per the manufacturers, and G.F.R's recommendation for maintenance. I have to be honest, at first i thought that sounded made up, but I talked to the manufacture and it really should be serviced that frequently. Now I'm known for being the type of person that stands over people and ask "hey you need more light?" now I'm really asking that so I can actually see better, because I'm nosey, lol... Anyway's I ask him and he quickly and softly but with a deep voice says "no, I'm fine; thank you anyways..." i just blurt out UH-HUH and he looked back at me with the funniest facial expression and just held it there for about 20 second, Longest 20 seconds of my life haha. all of a sudden i felt an immense amount of laughter about to erupt... it did., I swear i almost died laughing. So was the technician. Before he left i asked him what possessed him to do that and he said "probably my meds wearing off" and we both almost died laughing again. it was a riot. He always was funny but this time he just really made me laugh hysterically. i can't wait for next year!

From the owner: We are dedicated to providing the best quality gas fireplace repair and services. To the point…read morewhere we are downright tenacious. We never say never, and we never leave a unit taken apart. You may wonder why we have a 5 hour window. It's because our gas fireplace repair technicians don't really ever know how labor intensive a gas log fireplace insert can be. No two appointments are alike. So with that in mind we say a 5 hour window and a phone call roughly an hour before the technician heads your way, is quite useful in freeing up your day instead of sitting around waiting for someone to show up.

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

Excellent service. Friendly cleaners. Thorough cleaning and photos of inside the chimney. Highly…read morerecommend.

Damon arrived within his window and called prior to his arrival. I appreciated that not just did he…read morecomplete the inspection, he reviewed how the fireplace worked and how to ensure its best use. I appreciated his honestly on when things may need to be replaced. Damon was quick, knowledgeable, efficient in his work, and left my home clean. Their pricing is in line with others (and cheaper than the big guys). They quoted me for inspection and cleaning but let me know I would only be charged for the inspection if it turned out to not need cleaning. I highly recommend their service.

Our service representative was Damon, came on time and was very professional, knowledgeable explain…read morethe process, findings and recommendations. He kept asking if I had any questions, I was clear on the process and received photos with all information covered during the visit. I will definitely recommend them. Excellent service at a reasonable price. Don't forget to smile

I requested to have someone to come by, look at what I currently had and discuss options available…read moreto replace my wood insert with a gas unit. What arrived at my home were two guys who by their own admission knew nothing about gas fireplaces / inserts, could not answer any questions and were only there to take pictures and get rough measurements. They informed me I would receive a quote by the end of the day or the following morning at the latest. Hard to provide a quote when no decision was made as to which type/style/brand of unit was ever discussed. It has been a week and the only thing I have received is an email stating the work has been completed and asking me for a review.

Very rarely in my 68 yrs of life have I done business with a company like Black Goose Chimney…read more From the owner Sergey Gardner to the workers in employ, I have never interacted with a group more professional, friendley, informative, polite and hard working than this group. I had a serious issue in which my converted garage family room was several degrees colder in the winter and approx that many hotter in the summer because my unused chimney was sucking air from the room up through the chimney out into the atmosphere. They efficiently demolished my chimney and bricked up the wall where the chimney had been. They did a spectacular job, and I can already tell a significant difference. The price was excellent as well, considering how difficult the job was to complete. I intend to use them in the future for any other masonry work I might require, and I highly recommend them to anyone for their chimney needs. They do excellent work demolishing chimneys!

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

I hate to be negative, but the young man who waited on us in the showroom needs coaching on sales…read more Our fireplace gas fixture was leaking gas. The tech, Scott, was great. He knew what needed to be done but the man running the store wouldn't look me in the eye, and yawned in my face several times. He only wanted to sell me an entire new unit, on sale for $2,000. I understand the original owner has retired. I was very disappointed and thought would get better service. I went with another company, in town - I highly recommend them. They repaired it for about $600.

Scott, the technician, came to our house to inspect our gas logs to figure out why the unit wasn't…read moreworking. He found multiple problems, repaired them and carefully explained to me what the issues were. He is very professional and knowledgeable. I give him 5 stars. My overall rating of Taproot will be lower as the office is slow to return calls and schedule appointments.

Ryan was our service man. Spent a good amount of time explaining as he worked what he found and why…read moreit was affecting the fireplace. He adjusted and cleaned with care. Very polite and friendly. Someone I could trust. Thank you Ryan and Hearth and Home!

Just had Hearth and Home out to service our fireplace and had the BEST service professional I've…read morehad. Dwight was pleasant, neat, knowledgeable, thorough and professional. Shout out to Dwight - he gets an A+ and much appreciation and thanks!!

Yes, Briggs Appliance is a good company to use. Our technician was easy to schedule with,…read moredependable, on time, and courteous! He kept us updated about his arrival time. He was easy to communicate with. He gave us great service and information. He fixed the problem with our washing machine promptly. The price was very fair and reasonable. This will be our go to Appliance Company! Carolyn Pettie

From the owner: Briggs Appliance is a locally owned business servicing the The Williams burg and Gloucester areas…read more We specialize in kitchen & laundry repairs. Our staff is insured, qualified, equipped and prepared to handle all your repair needs. We offer free service call charge with all our repairs. Call us today for an appointment.