I have had Riverside repair my heat pump a few times in the last couple of years at my home. they…read morewere prompt in returning calls and great at diagnosing what had been wrong. So when my heat pump wasn't working this week I called Riverside to come out and check and found to be low on Freon and had a leak in my system. Tech told me they charged 325$ to search for leak and locate. No problem. The problem is I assumed that he had already used his ultrasonic leak detector on heat pump where he had hooked his meters up and checking voltages. The leak detector is just a handheld device that detects Freon in the atmosphere. Well I was wrong and it cost me a locate plus service call. 415$ This just kinda hit me wrong. So when I was left with a decision to replace my heat pump I probably would have got them to replace even though Riverside was 1500$ more than who I got to replace. Just ask more questions and don't assume.

From the owner: HVAC contractor. Service & install all makes & models.read more

The company did show up fairly quickly and the technicians were nice, but it ends there. The unit…read morewas installed new by this company in 2022 and needed 2 lbs. of Freon, so there is a leak (maybe in the indoor unit, but not sure). Great! Because the 10 year parts warranty didn't convey when we bought the house and the sheet of paper with the info was buried in a stack of paperwork handed over at closing, I was overcharged for a part that should have been covered. $250 for a bottom coil sensor, the size of a AAA battery with 2 wires about 30" long. I went on line and checked prices, about $100 give or take. All this happened during a freakishly long bout of cold weather, so along with huge electric bills, I had to deal with this. I've heard that some companies double the price on parts, but that gets hard to swallow when the item is expensive. So I'm one and done!

Mark Mellon --- you are the best money I ever spent! Thanks for taking such good care of us Golden…read moreoldies!

Once again, Hodges and Bryant comes through!!! We heard a dripping sound and found a leaking valve…read moreunder the house on Saturday. (Note: going into the crawlspace of a 100+ year old home with temps over 100 degrees - not recommended for everyone.) Left a message on the machine at Hodges and Bryant on Sunday. They called before 9:00am, dispatched a team immediately on Monday, and the job was complete before 10:00am. Thank you, H&B.

If you are a senior citizen, beware. They do not treat everyone as rosey as some say, nor do they…read morefollow up on shabby work. Be very careful! In all fairness the guys who came here to do the work were fine, I have nothing bad to say about them. I would call your office but that is where the problem began. Your receptionist twisted everything I said into something else, continuously tried to make me look bad to you Danny. She cancelled our request for you to come back out because I said," we really can't afford this but I have to keep my almost 90 year old Mom warm or cool." She thought I was on hold in one call and I heard everything she said, and laughed about. Too much to repeat here. You might be a great guy, but you do NOT have a perfect staff, or perfect work. No one does.

Job was inspect, clean and repair, reglue 4 8" and 10" approx 16 ducts supply and return…read more Tidy (dress) them. Inspect for rodent openings, provide screen to block. (I did this) Nice response to texts and calls. Pricing fair.

From the owner: this company that puts the customer first. were on time and get the job done the way you want it,…read moreand you cannot say no to our low prices we will beat our competitors every time. when in doubt call.

This review is about Ray Champion of Miller's Services. Our hot water heater died after about 30…read moreyears of service (we've owned the house for about 22 years and it was already old when we purchased the house). This was not a particularly easy job since our heater was a small system (~32 gal.) in the storage area of a converted attic room. Ray did a fantastic job, he explained everything he was going to do, and did it really well, and was friendly throughout. I recommend them (him) highly and without reservation. I'll also comment that we've had Miller's come out to do some electrical work and to clean out our septic tanks and were just as happy with their work.

The guys at Miller's were great with us, as people who were frazzled about having a slab leak in a…read morehouse we'd recently bought. Stephen was kind and friendly, making sure I understood everything they were finding and what they planned do it, all while making sure I didn't feel talked down to. They came by to let us know what the issue was, then, after we had the flooring ripped up after a leak detection company marked off where it was, they came with the jackhammer and tore up our cement. Unfortunately, the leak wasn't where detection had marked it. I'm grateful Stephen was find enough to come in on what was supposed to be his day off the next day to continue after we took up the rest of the wood overnight. They did a great job at locating the leak, fixing it, explaining what might have happened to cause it, filling the hole back up and covering it with cement. I highly recommend reaching out to them and hope you get Stephen as your guy if you ever have plumbing issues.

Our hot water was not circulating .. no hot water on the opposite end of the house (from the water…read moretank). The tech said the circulation pump is dead - replacement would a couple of thousand dollars. I called someone else for second opinion - they came out and simply turned on the circulation pump (which was in the off position). Everything working fine !! Just a small charge for a service call. Unbelievable !!

AC wasn't working and my house was 89 degrees. Nelson came for 2 minutes and said the motor was…read moreblown. Suposedly, they ordered the part with expedited shipping which would've cost me 200 extra dollars. It is now nine days later and I still don't have a motor. I called a local company and he came out today. The AC is working. The motor is just fine. I'm guessing Nelson didn't check to see if the unit was still frozen when they came out. I spoke to the ladies in the office and they said they had been tracking the motor that they ordered and a week after they ordered it she said the company thought it was ground shipping versus expedited shipping. At that moment, she should've said switch it to overnight shipping and it'll be here Friday. It is now Monday and there is still no part. Someone or multiple people are not doing their jobs. Highly UNRECOMMENDED.

easy to understand profetional nice i really want to continue working with him i saw the the way…read morehe works and the way he treats me. it very professional

This place services a lot more than just VA. I live in MD at the national harbor and they were able…read moreto help me. I was getting price qoutes of insane prices just to.have folks come and look. They charge a flat $100 and if you elect their services that $100 is credited to the overall bill. In my case i needed a new HVAC guy as my last one stopped providing quality service. This company came out and troubleshoot my system. Educated me on how my last HVAC guy probably took advantage of me and explained how. Best part, no hard sell for extra services or extra equipment. I even asked about why all the negative yelp reviews. They explained how it was a period of time when they were doing home warranty work. Which lined up with all the negative comments i saw. This proved to me they were honest! This is my company i use and will refer to anyone.l!

My experience was fine. Found the kit at Home Depot. Mailed it in. They said they needed to meet…read morerather than go over the results. OK why not? The young lady spent an hour and explained everything in detail as she measured various elements and did PH tests, etc. I ordered an EC5 after checking it out on ChatGpt and other internet sites. Pricing was fair and inline with other manufacturers. The installer came today and was professional, prompt and thorough. So not a scam at all IMO

Great customer service, and also very accommodating to my needs ie price range, installation dates…read moreand ect.