Always had a great experience with them! They have fixed multiple things on our HVAC system over…read morethe years and always are great to deal with.

We had a leak coming from the bottom of our air handler, so I called A/C Masters -- a company we…read morehad used before and trusted -- to come out to our home in Newport News on June 13. Unfortunately, this experience was disappointing. While the technician who came was knowledgeable and professional, the issue lies in how the company conducts business, which ultimately left me $174 out of pocket for a service that didn't resolve the problem. After diagnosing the issue, the technician said the P-trap was clogged and vacuumed the drain line. She said water appeared to be draining properly and noted that some light dripping might continue due to wet insulation -- but we were relieved that the problem seemed resolved. Just a few hours later, the leak returned -- same spot, same amount. When I called the company the next day, I was told the line might still be clogged and that they could come back out, but I'd be charged another $85 labor fee -- even though the first visit didn't resolve the issue. I also learned their advertised "30-day guarantee" only waives the $89 diagnostic fee, not the labor, even for the exact same unresolved problem. After doing my own research, I realized that since they already knew the drain line was underground and made of metal, a quick vacuum was unlikely to solve the problem long-term especially because we don't have a condensation pump. It made me question and feel like they were just trying to get me to spend more money piece by piece. I tried speaking with the manager, Robert, before leaving a review to resolve the issue but was told it's simply "company policy" to charge a labor cost again. I won't be using A/C Masters in the future, and I would caution others to seek a company that stands behind their work and prioritizes fixing the problem the first time -- not charging again for unresolved issues.

I had a great experience with Gault Electric. Chris Shepard and Holden Brodie did a wonderful job…read more They were fast, efficient, honest, and extremely polite throughout the entire process. They arrived on time, completed the work professionally, and took the time to answer my questions. I highly recommend Gault Electric, and especially Chris and Holden, to anyone looking for reliable electrical services.

We had Gualt install a generator, furnace and new AC unit. The company took care of all the county…read morerequirements and provided excellent customer services; from the installation technicians to the office customer services it went smoothly. At each step of the installation, the technicians gave us detailed information and recommended any changes we should consider. Even the country inspector relayed that Gault is a very good company and their installations are top notch. The cleanup was fast and thorough. They even checked my upstairs furnace unit (that was not installed by Gault) and reprogrammed my thermostat. From the salesmen, to the project Planners to the customer support, I recommend using this company for your electrical, ac and heating.

We were having problems with our air conditioner this Summer. It never went below eighty degrees in…read moreour home even though the outside temperature would climb up in the nineties. I called this company to come out and service our AC system. Adam came out and did a nice job of servicing our system, While he waited around for awhile to see the difference, there was no reduction in the house temperature. After a period of time he decided to check the ductwork condition. I told him I had just hired a company to replace any and all old sagging or missing insulation under our house. When he came out later dripping with sweat, he gave me bad news and good news. The bad news was there was a large hole in our ductwork at an elbow turn and the air or heat was not coming into the house, but coming out into the crawl space. That was why the temperature wasn't lowering inside. He said the good news is I repaired the leaking area for you. I couldn't just leave you in the heat. (we thought that was very considerate of him to do that). I thought, another bill for someone to come out and repair the hole. I was disappointed that the two men had failed to repair the hole or inform me about it. That's another story I will address later. We told Adam how much we appreciated what he had done to help us out with the temperature, for Summer and come Winter. He showed me pictures of what it looked like before and after he repaired it. I asked him if he would email them to me so I could show the other company what their men failed to do. We both thank this young man for his time and what he did as I said we are both Senior Citizens. I hope he didn't get in trouble for what he did. I highly recommend this company to anyone and thanks again Adam for a job well done.

These guys take care of my maintenance contracts for multiple homes and for my business and they…read moreare excellent! Always on time, great communication, and very honest about repairs and rates, up front. Very professional staff as well. (I use them for routine maintenance and they have also replaced an AC unit for me).

Words cannot express how much I appreciate the high-quality of service provided by Bud's Plumbing,…read moreHeating, Air Conditioning & Electric. Since choosing to use Bud's, exclusively, for all three of the trade services they provide, we have experienced a whole new level of professionalism, expertise and integrity. Recently, our HVAC system stopped working after losing power during the night due to a thunderstorm and nearby lightning strike. I called Bud's first-thing the following morning... the power had already been restored. Realizing it was the middle of summer/ the cooling season, and, it had been a large storm the night before covering the entire York County area, I assumed it might be a day or more before there would be an available appt. However, in true Bud's fashion, they scheduled me for same-day service and were out in less than 2 hours. The technician, Steve Colwell, was top-notch. He was not only knowledgeable and professional, but, he took a very methodical approach to fixing our problem. Though he could have replaced 4 or 5 parts at once, claiming "the lightning strike fried everything" and it would have cost much more money for me. Instead, Steve diagnosed things logically and replaced one part at a time in a step-by-step, systematic format. As a result, the problem was fixed with only 3 parts instead of more. I felt very confident in Steve's skills and expertise and very comfortable with him in our home. I would recommend Steve Colwell and Bud's Plumbing, Heating, Air Conditioning & Electric to everyone in need of high-quality, trust-worthy professionals. We will not use any else. Thanks Bud's for all you do... Randy Harsey.

Bud's has been giving my family quality service for over a decade. Steve is my guy- always super…read morehelpful and friendly when my older AC unit goes down. On the office side, I recently had a small issue with their 'after hours' AI agent giving me the runaround, and booking appointments that never went through... but, once an actual human got involved it was smooth sailing. This AI stuff is the way of the world these days, and Bud's is working it out with their answering service. I recommend Bud's for AC needs and thank Steve for keeping the house cool these past 2 summers. -real customer review from Va.

I called this company in a panic about not being able get my pilot to light on the water heater for…read morea house that was closing the next day. The guy called me back and said that even though they don't have any availability, he would run by to help me out so we could get to closing the next day! I was so happy! No other company went above and beyond like that! While we waited, we ended up getting it working and and when I called back to tell him and thank him, he wa super nice about it and happy for me! I will def add this company to me and my agents list of contractors!!

Our heat pump stopped working on Saturday, January 22 and we did not have any heat in our home. On…read morethe recommendation of a friend, my husband and I called K T Sterling Mechanical and requested a service call at 9AM. We were told a technician would call us. At 3PM when we had not heard from anyone, we called again, saying we had no heat. This time, we were told that our call was being referred to a manager, who would call right away. the temperature outside was 30 degrees and in our home it was about 50 degrees. No one ever called. Ever. We are not unreasonable people. We certainly understand if the company did not have a technician available to help us on a weekend. But it is not right to tell folks with no heat to expect assistance if it is not coming. We are very disappointed.

The Air Condition went out last weekend. Isn't that something? Why do things that are really needed…read moreseam to give out on weekends? Anyway I called Hardy. He responded with a home visit to give me a hand. He arrived within a hour and wasted no time located the problem. It was in the 90's and my Wife was on edge. He wasn't able to check on the part until Monday, but that wasn't his fault. He called me around 10:00 Monday and surprised me. He said he was turning on my road would be here in five minutes and had my part. When he arrived he again went right to work restoring the soothing air conditioning my Wife missed. It didn't affect me. After spending a career in the Army, I could withstand any weather. Anyway in no time he was done as I said. Now she was happy again. He said he usually charged extra for weekends, but since I was a Vietnam Veteran, he wasn't charging and he even gave me a military discount. I highly recommend Hardy's for all for your A/C problems. He is also HVAC Certified and an Electrician.

Mr. Hardy has been fixing our AC, Heater whatever season since 2006 when we moved here to…read moreWilliamsburg. When I need him, I just called and give him the address that'it. Good service !!

Our hot water was not circulating .. no hot water on the opposite end of the house (from the water…read moretank). The tech said the circulation pump is dead - replacement would a couple of thousand dollars. I called someone else for second opinion - they came out and simply turned on the circulation pump (which was in the off position). Everything working fine !! Just a small charge for a service call. Unbelievable !!

AC wasn't working and my house was 89 degrees. Nelson came for 2 minutes and said the motor was…read moreblown. Suposedly, they ordered the part with expedited shipping which would've cost me 200 extra dollars. It is now nine days later and I still don't have a motor. I called a local company and he came out today. The AC is working. The motor is just fine. I'm guessing Nelson didn't check to see if the unit was still frozen when they came out. I spoke to the ladies in the office and they said they had been tracking the motor that they ordered and a week after they ordered it she said the company thought it was ground shipping versus expedited shipping. At that moment, she should've said switch it to overnight shipping and it'll be here Friday. It is now Monday and there is still no part. Someone or multiple people are not doing their jobs. Highly UNRECOMMENDED.

Mike came out and changed the fixtures in my father's bathroom and did some work on his outside…read morespigot. He was professional, friendly and his work was well done. He also purchased the maintenance enrollment plan they offer.

Excellent, professional service by an exceptional team of technical experts. We just had a new…read moreMitsubishi mini- split system installed in our sunroom by Worley Home Services. The high temps the summer of 2026 simply precluded use of our sunroom. The initial visit by Mike B. enabled us to proceed with full confidence, leading to the timely installation of a quality system a week later by Scott and Nichole. Electrical hookup by John enabled us to have dinner in the sunroom for the first time in months! John also provided expert assessment of our existing electrical panel, leading us to upgrade it. Supported by David, John completed the work professionally, cleaned up the work site, and very courteously. Highly recommended company who do great work properly at a reasonable price.