Good customer service was once an expectation. This is no longer the case in this country. It has…read morebecome the exception, not the expectation. I can't begin to tell you all the experiences of poor or non-existent customer service my wife and I have had in the past year. We firmly believe in supporting small business, which is one of the reasons we chose Williamsburg Heating and Air Conditioning to install our new HVAC system in February 2018. We could not have made a better choice. The customer service we have needed since its installation has been prompt and professional. While on vacation this month, a neighbor monitoring our house informed us our air conditioning was not working. I called your company from Atlanta to get a service scheduled upon our return home. Your representative gave us an appointment time the morning after we arrived home. The service tech, Seth Betler, arrived in the time frame window that we were given and immediately conducted a diagnostic evaluation of the system. He discovered the AC compressor shorted out. He told us the compressor had to be replaced and would be covered under the warranty. Our first question was, "When do you think it can be installed?" He told us that Williamsburg Heating and Air Conditioning did not keep compressors in their parts inventory and he would need to get one from the distributor in Newport News. He made a phone call and found out that the distributor did not have one in stock. He said they would have to order one from the factory in Arkansas and it would not be here for 5 or 6 days. He would call when it arrived to schedule the installation. Needless to say, we were frustrated that we would be without air conditioning in 90-degree temperatures for 5-6 days. Customer service is a priority at your business! Within 90 minutes of leaving our house, Seth called to say that after making numerous phone calls, he had located a compressor in Elizabeth City, NC. In addition, he convinced the supplier to meet him half way to deliver the compressor and he would have it installed at our house that same afternoon. In today's world, that is INCREDIBLE customer service. In our eyes, the sign of a smart CEO is the quality of people with which he surrounds himself to make a successful business. Seth Betler was a great hire and I recommend that he be named employee of the year!! Mr. Johnson, we plan to tell this story to everyone we know and sing the praises of Williamsburg Heating and Air Conditioning, as it is well deserved. We plan on leaving on-line reviews wherever we can to let people know for their HVAC needs there is only one company they can trust and depend on: Williamsburg Heating and Air Conditioning. We recognize your team went above and beyond for us, and we can't thank them enough. We appreciate you and your staff for coming to our rescue on Friday, July 23, 2021. With gratitude, Phillip and Alison E.

Brennan from Williamsburg Heating and Air came yesterday to service our A/c system. It was a…read moreSunday so there was an additional service charge which Brennan explained before making the appointment. He came on time and also called when he was on his way. He diagnosed the problem and made the repair. He was extremely professional and explained all that he did. We have used Williamsburg Heating and Air for years. We are most pleased with their professionalism . You could not ask for a better tech than Brennan. Thank you.

The guys at Miller's were great with us, as people who were frazzled about having a slab leak in a…read morehouse we'd recently bought. Stephen was kind and friendly, making sure I understood everything they were finding and what they planned do it, all while making sure I didn't feel talked down to. They came by to let us know what the issue was, then, after we had the flooring ripped up after a leak detection company marked off where it was, they came with the jackhammer and tore up our cement. Unfortunately, the leak wasn't where detection had marked it. I'm grateful Stephen was find enough to come in on what was supposed to be his day off the next day to continue after we took up the rest of the wood overnight. They did a great job at locating the leak, fixing it, explaining what might have happened to cause it, filling the hole back up and covering it with cement. I highly recommend reaching out to them and hope you get Stephen as your guy if you ever have plumbing issues.

I don't recommend Miller's, particularly their finance option. I think we might have been…read moreovercharged, and I have called and emailed the office numerous times. I even emailed my documentation, yet no one has responded to either my calls or my emails. It makes me think they simply don't want to refund the money they owe us, or bother with the finance company if it's their fault. Kelly G.

Very knowledgeable and responsive however they do seem at the top of the price range for the area…read more Also wish they could get to all repairs on a unit the same day vs a separate large charge to come out another day for coil cleaning. Overall good though and I trust the quality of their work.

We recently had PHA install a mini split in our sunroom. Jacob did an excellent job. He was very…read moreprofessional and personable. He was very meticulous and made sure everything was working properly and the area was cleaned up before he left. I definitely recommend PHA for all HVAC and associated work.

We had a new system installed in November 2023 and it works great…read more However since then we've tried to get a maintenance contract and haven't been able to do so since 360 Air Tech has partnered with another company. Originally had a call to do the maintenance on our new unit but they called and cancelled. A new appointment was never done and I am not happy with scheduling considering Vlodymyr was the one who first gave me the info and pricing. Talked to Russell's Mechanical who is now doing the maintenance for 360 Air tech. Currently waiting for billing to contact me with pricing for a maintenance contract. I hope it is what I was first told by the owner of 360 Air tech. I will do another review later.

We've used 360 Air Tech for HVAC service several times already since moving to Williamsburg in May…read more2023. We were lucky to get the same tech all three times - once to seal up some leaky ducts in the crawlspace, once to remove an old wireless thermostat and install an Ecobee, and once to figure out why our system was calling either Aux heat or humidifier but not both. Volodmyr was prompt, knowledgeable, and friendly. Highly recommend 360 Air Tech!

Hands down 100% honest, trustworthy, reliable, knowledgeable and affordable! Highly recommendread more

From the owner: Local business with over 20 experience years in heating and cooling. We offer sales, service and…read moreinstallations of all sorts of heating and cooling projects. Give us a call for your free quote or if you need service work done at a fair price and good quality people.

Always had a great experience with them! They have fixed multiple things on our HVAC system over…read morethe years and always are great to deal with.

We had a leak coming from the bottom of our air handler, so I called A/C Masters -- a company we…read morehad used before and trusted -- to come out to our home in Newport News on June 13. Unfortunately, this experience was disappointing. While the technician who came was knowledgeable and professional, the issue lies in how the company conducts business, which ultimately left me $174 out of pocket for a service that didn't resolve the problem. After diagnosing the issue, the technician said the P-trap was clogged and vacuumed the drain line. She said water appeared to be draining properly and noted that some light dripping might continue due to wet insulation -- but we were relieved that the problem seemed resolved. Just a few hours later, the leak returned -- same spot, same amount. When I called the company the next day, I was told the line might still be clogged and that they could come back out, but I'd be charged another $85 labor fee -- even though the first visit didn't resolve the issue. I also learned their advertised "30-day guarantee" only waives the $89 diagnostic fee, not the labor, even for the exact same unresolved problem. After doing my own research, I realized that since they already knew the drain line was underground and made of metal, a quick vacuum was unlikely to solve the problem long-term especially because we don't have a condensation pump. It made me question and feel like they were just trying to get me to spend more money piece by piece. I tried speaking with the manager, Robert, before leaving a review to resolve the issue but was told it's simply "company policy" to charge a labor cost again. I won't be using A/C Masters in the future, and I would caution others to seek a company that stands behind their work and prioritizes fixing the problem the first time -- not charging again for unresolved issues.

I had a fantastic experience with The Drying Company. Ben (the Foreman), RJ, and Jon were absolute…read moreprofessionals. They cleaned out my crawl space, removed all mold, and installed a 20mm vapor barrier with a 20-year warranty. They worked efficiently and made sure everything was done right. I went into the crawl space with them multiple times, and they clearly explained what they had done at each stage. They also gave me great advice on preventative maintenance I can do myself to keep things in top shape. Yes, it was an investment--but 100% worth it. The quality of their work has increased the equity in my home and will save me money in the future. I've gone with cheap contractors before and ended up paying more in the long run due to poor work. This was the opposite experience. Huge shoutout to Ben, RJ, and Jon--if I need more work done on my home, I'll be asking for them by name. Highly recommend The Drying Company!

BEWARE!!! My husband reached out to The Drying Co. because we had water in our crawl space. Once…read morethe sales rep came he recommended we get an additional dehumidifier and get the space encapsulated- which we did. They came out to do the job which took 2 days 3/31 and 4/1/2025. Once they completed the job the existing dehumidifier would not come on. They sent another technician and we were told we needed a new dehumidifier the old one is no longer good. They came out 5/14 with the new dehumidifier and fast forward to 7/16 we have water in our crawl space again only to be told today 7/17/2025 we need a sump pump. WOW!!!! My thing is you would have thought that all this could have been avoided had someone reviewed and looked at everything prior. I left a message for Joe Hogge at 9:30am and it's after 1pm and I have yet to get a call back. I do not recommend this company... STAY AWAY!!!!!!!

I can't begin to express my appreciation and joy at how attentive and prompt this company was. My…read morewarranty company sent out a request for service, to which I thought I'd be waiting until Monday (over the weekend). But my technician was here in about an hour after the request went out. The technician had my AC working in about 15 mins. He fixed some wiring another not so credible company took apart when they were doing a while nother job. Thank you to this company for knowledgeable, friendly, and passionate workers.

Atrain is a top-notch business treasure. I chose Atrain company to install a second A/C zone in my…read morehome because Mr. Johnson answered my questions concisely and professionally and his quote was reasonable and affordable. While his description of the installation was like the other companies, I felt he was knowledgeable and easy to understand I also felt comfortable and at ease with Mr. Johnson. His company's installation was professional and precise, even vacuuming after the work was completed. The most amazing part of my interaction with Mr. Johnson was his honesty. I accidentally overpaid by a lot of money. When I contacted Mr. Johnson about my error, he was at his bank immediately and returned the overage to me. I am very grateful to have found this company and had the opportunity to work with them. This is my forever HVAC go to company.

Needed quick attention. Needed licensed professionals…read more Needed response to home inspection! ( Selling our home ) Needed affordable repairs. And Cyphers Plumbing delivered. and PLUS we got Excellent Customer Service and personal attention, Thanks Dori! ( Felt like I made a new friend! ) And thanks to the whole crew. They were on time, supportive, honest and professional. They knew exactly what they were doing and what we needed. Highest Referral from US! Thank you CYPHERS Heating & Plumbing.

On time on budget good results They were clean, leaving no mess They have replaced a sump pump…read moreand installed a gas range.