ABSOLUTELY AVOID: Terrible Massage, Forced Tipping, and Highly Unprofessional Behavior…read more
I am an experienced consumer of massage services and have never encountered such an appalling level of unprofessionalism. I strongly advise everyone to avoid this establishment.
I scheduled a 60-minute massage and signage indicated the price was $70 if I pay cash.
Upon entering the room, I asked if I should undress. The therapist spoke absolutely no English and there were no signs indicating what is customary or expected. Communication was impossible and nonexistent. It was also oddly silent, there was no music during the massage.
Invasion of Privacy: While I was still in process of getting undressed, the therapist barged into the room and left the door wide open. I was fully naked and exposed. During the massage, the sheet she provided to go over me was the size of a pillowcase, or smaller. It did not adequately cover me and left my private parts exposed. Periodically during the massage, my therapist would stop treatment, open the door, and leave the room to greet a walk-in client, or yell back and forth with someone else who was in the building. I had my head opposite the door and could not tell when the door was open or closed, so I felt extremely exposed to anyone walking down the hall and had to try and adjust the tiny sheet provided for cover.
Inappropriate Behavior: At the end of the massage, the therapist kissed my hands. She left so that I could dress, but entered the room again while I was still naked and dressing. She would not leave although I was still naked, and she very inappropriately wanted to "help" me get dressed.
Subpar Massage: The massage itself was poor. The paper towel used on the face rest was scratchy on my face skin. The masseuse used an excessive amount of oil, and was actively pushing the massage table around the too-small room while I was on it--a jarring and unprofessional experience that ruined any chance of relaxation. The masseuse was not discreet with how the small sheet was used, she did not cover my private parts appropriately while she worked on different areas of my body. There were some very uncomfortable techniques used where she tried to pull my head up to arch my back. She did not seem to know what she was doing.
Forced Tipping: The situation escalated dramatically after I paid $70 cash for the service, crossing the line from poor customer service into outright hostility--the masseuse immediately began demanding, "tip, tip, tip". I offered a $4 tip for the poor service received. The masseuse instantly confronted me, keeping her hand out and demanding more tip. A mandatory tip is bizarre, unethical, and something I have never heard of.
This encounter was one of the most unprofessional massage experiences I have ever had. The lack of a properly-sized sheet, exposing my naked body by not covering my private parts and opening the door to my room during service, immodest behavior while undressing and dressing, delivering a poor service, and demanding an arbitrary "minimum tip," is unacceptable. The owner needs to be aware that their staff is openly insulting and aggressively alienating customers. AVOID at all costs.