ABSOLUTELY AVOID: Terrible Massage, Forced Tipping, and Highly Unprofessional Behavior…read more I am an experienced consumer of massage services and have never encountered such an appalling level of unprofessionalism. I strongly advise everyone to avoid this establishment. I scheduled a 60-minute massage and signage indicated the price was $70 if I pay cash. Upon entering the room, I asked if I should undress. The therapist spoke absolutely no English and there were no signs indicating what is customary or expected. Communication was impossible and nonexistent. It was also oddly silent, there was no music during the massage. Invasion of Privacy: While I was still in process of getting undressed, the therapist barged into the room and left the door wide open. I was fully naked and exposed. During the massage, the sheet she provided to go over me was the size of a pillowcase, or smaller. It did not adequately cover me and left my private parts exposed. Periodically during the massage, my therapist would stop treatment, open the door, and leave the room to greet a walk-in client, or yell back and forth with someone else who was in the building. I had my head opposite the door and could not tell when the door was open or closed, so I felt extremely exposed to anyone walking down the hall and had to try and adjust the tiny sheet provided for cover. Inappropriate Behavior: At the end of the massage, the therapist kissed my hands. She left so that I could dress, but entered the room again while I was still naked and dressing. She would not leave although I was still naked, and she very inappropriately wanted to "help" me get dressed. Subpar Massage: The massage itself was poor. The paper towel used on the face rest was scratchy on my face skin. The masseuse used an excessive amount of oil, and was actively pushing the massage table around the too-small room while I was on it--a jarring and unprofessional experience that ruined any chance of relaxation. The masseuse was not discreet with how the small sheet was used, she did not cover my private parts appropriately while she worked on different areas of my body. There were some very uncomfortable techniques used where she tried to pull my head up to arch my back. She did not seem to know what she was doing. Forced Tipping: The situation escalated dramatically after I paid $70 cash for the service, crossing the line from poor customer service into outright hostility--the masseuse immediately began demanding, "tip, tip, tip". I offered a $4 tip for the poor service received. The masseuse instantly confronted me, keeping her hand out and demanding more tip. A mandatory tip is bizarre, unethical, and something I have never heard of. This encounter was one of the most unprofessional massage experiences I have ever had. The lack of a properly-sized sheet, exposing my naked body by not covering my private parts and opening the door to my room during service, immodest behavior while undressing and dressing, delivering a poor service, and demanding an arbitrary "minimum tip," is unacceptable. The owner needs to be aware that their staff is openly insulting and aggressively alienating customers. AVOID at all costs.

The worst massage I have ever had. First off before she even started the massage she asked for me…read moreto pay before. (Which should have been a red flag). I refused said I'll pay after the massage is done. Then she got started she over focused on my right shoulder, She rubbed super hard down my spine, I finally asked her to do my legs. As I asked if she was going full body? She left 3 separate times during my "60" minute massage to answer the front door due to customers coming in., which wasn't the problem, the problem was she left the door wide open and had me pretty exposed, I'm now in incredible pain after everything. Typically I have had a soreness after a good massage, but nothing beats the kind of pain I'm in. Do not waste your money...have no clue why there is a single good review on here..

I don't understand why this place is not more busy. $30 for a really good massage . I've been a few…read moretimes but the most recent experience made me want to come and give a good review. I had a splitting headache and neck ache from working at a computer all week and told the masseur before i lay down. He focused on that area and it was a transformation! I felt like he was very much in tune to where I needed the most attention. I occasionally go to the fancy spas in SB but I think the real talented masseurs work here! Be prepared to be asked if you want an extra 20 mins etc as they always ask near the end. Highly recommend.

amazing five stars I went to see Jack ! I specifically said how sore I was around my neck and…read moreshoulders, and he was so incredibly strong did wonders. I'm so grateful to have gone in best massage I have received in a long time.

I have enjoyed a full body massage here many times. Great releif of stress. My expectations were…read moremet or exceeded each time. I will enjoy their expert professional service again.

This place is dirty and unprofessional. I'd just go somewhere else. They offer unprofessional…read moreservices and the rooms look gross.

The best! I come in here from time to time, and it's great that you can just pop in without an…read moreappointment.

We got the 40 minute foot massage and it was excellent. Best thing after walking around Solvang…read more Got us in quickly (we walked in), were very polite, and the massages were excellent. We will come back again when we are in town.

Great couple massage. Very nice husband and wife team!…read more Relaxing space and close by UCSB

I've only had a handful of massages in my life, but after going to Upscale Massage, I can say now I…read moreknow how they are supposed to feel! Jesse was my masseuse and he was extremely professional and personable. I had made an appt for the 60-minute Swedish massage and caught myself almost drooling a couple times! The entire massage felt amazing. I did have some knots in my left shoulder area, where Jesse said he was using more pressure than he would in a normal Swedish massage. He said he was doing this to relieve the knots and to let me know if it was too much to handle. I let him know that I knew I needed it and to continue and thanked him for the explanation. I will most definitely be back. Thank you!

Kathleen is not your average massage therapist! We all know they are not all equal but as a…read morechiropractor I have to get regular care to maintain my work flow. Not only do I need someone who is well educated and experience but someone that I can trust to send my patients too when they need it! I am so lucky to have met her and experience her wide variety of techniques! She is specializes in clinical, therapeutic deep tissue but also does fabulous with craniosacral, lymphatic and some energy work. Don't settle for an average massage!! If you want to get well and make progress don't waste any more time or money...see Kathleen!!!

From the owner: Massage Therapy and other modalitiesread more

Mimi saved our life! Basically the best massage you will ever receive, and you get WALKED ON…read more literally. Highly recommended

Booked a couple's massage in advance and we had a great experience…read more Clean, friendly, serene, and professional service. Mie-Mie did a great job. We opted for the 90 minute combination which involves half with oil and the other first half without. They have an ATM inside so bring cash to pay if you dont want to get dinged with the fees for withdrawal.

Nancy is fantastic. I have had a sore arm since October and gotten 7 or 8 massages then I went here…read moreand she really knew what I needed. After the massage I felt so much better. This area has a lot of people who are very good but I do not think they are better than Nancy.

I'm a very lucky person to have found Nancy. She Hands-down gave me the best massage I've ever had…read morein my life. This massage was so amazing that it actually made me cry. That is not an exaggeration, it was such a good experience for me that there were times during the massage that for some reason I started tearing up. Thank you Nancy I truly feel like you have removed years of stress build up in my body. $60 for an hour massage, which will be THE BEST MASSAGE OF YOUR LIFE! Thank you!!

The massage I had was unremarkable unfortunately. I get massages almost every week, and am familiar…read morewith good vs mediocre vs bad massages. I'm also pretty sure that I was charged at least $20 more than what I put in. It seems too much of a hassle to even dispute it . But for the above reasons I just won't go back.

A fantastic place. Jaci gives a deep massage and checked in with me often. She seemed to know just…read morewhere to go. I will continue to go back as this is now my local place for care.