I like the fact that you call a speak with a live person right away and not go through 5 prompts…read morejust to get to an individual. Friendly bankers who aren't constantly trying to sell products. It's nice to be able to have a real conversation. This is what community banking should be all about.

I've been banking with First Secure for years and I'm impressed with the consistency of good…read morecustomer service from friendly people who are always haply to answer my questions. You can find decent rates anywhere, but it's the people that make this bank my top choice to do business with.

We've been banking here since they opened the Sugar Grove Chase. Pete is always there to greet you…read morewhen you walk in, making you feel like family and a priority. Wish they had more loan officers readily available but it's always prompt service orherwise. Hardly ever a wait at drive-thru and 3 atm's make it even easier. 2 drive up and one right inside if it's raining. The kids got a kick out of Santa, magician and artist the year they first opened! Always friendly, recommend.

Went to close my mom's estate account. Was told to "make an appointment ". The teller put me in…read morethe queue. A "manager " came out as several people were waiting. He was quite rude and said they could not help me and were booked for the day. DO NOT USE CHASE BANK

My financial needs are spread across 3 banks- Wells Fargo, Chase and Citibank. By far, Citibank…read moremeets my needs the best and this branch excels in customer service. From the managers down to the tellers- I feel at home whenever I visit this branch. They are not only friendly and remember you aa a customer, but regardless of my financial needs they have been able to help me with my needs- from traveling in Africa to closing and opening accounts and using their app for paying bills. I've walked into other bank branches only to see they were short on tellers and had a winding line of clients. NOT HERE! Whether you see a teller or one of the managers, your wait is brief. Good people! Great place to do banking!---- 11/16 Decided to leave this bank. Loved the previos manager. New manager- Seems uncaring and perhaps lazy. Had problems with Paypal- even brought in letter from Paypal admitting mistake- "Sorry nothing I can do about charges." Also Poor/late (therefore worthless) email updates. Closed my accounts months ago, yet everyday I still get daily WARNING emails about my accounts being at zero. Perhaps I should have stayed at Chase? Currently at FVCU- nice people there.

This is the worst bank ever Abby absolutely no help as a manager this bank does not except cash as…read morepayment on a credit card how is that possible

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

maria was so helpful and delicate with my situation. the process of moving and splitting accounts…read morewas easy with her. I love this bank!

It's actually BMO bank now ... just great service , came in to open a CD one of the best rates I…read morecould find ! Great team

Love the personal bankers here. Very helpful and go out of their way to make sure that everything…read moreis done for me.

Ms. Peña M, Is an excellent employee as soon as I walked in…read morethe bank she had a smile () she helped me to open an acct with O2National Bank she'll took her time in explaining any questions I had. she was very professional, amazing and kind and made sure I didn't leave with any doubts she answered all my questions. I didn't feel rushed at all, you guys ( O2nd National) have an amazing employee. she's a keeper.. thank you Michelle!

We enjoy the excellent personal service we receive at First Mid & Trust. We have several business…read moreaccounts and loans for properties in Illinois, Michigan, and Massachusetts. Rick, Paul, and the team behind the scenes go beyond the average and provide hands-on assistance, guidance, and expertise. We enjoy working with Loi and Elizabeth, reassuring us our business banking needs are met with confidence and skill.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois, Missouri, Texas, and Wisconsin. Located in St. Charles, Illinois, our St. Charles location serves customers in Kane County and in the surrounding Chicago area. For additional information, visit our website. For our holiday hours, visit our website. This location is lobby-only.

Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

This is a great bank where people do know you by name and they have always provided the best…read morecustomer service for us. We have a business account there and personal ones. Couldn't be happier!