Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!

Within just two days staff at this location were able to help put a CD in a trust. Bankers…read moreavailable when you need them, no waiting for days for an appointment. And you get to speak to someone on the phone.

Great service, friendly staff, always involved in the community and giving back. Attentive and…read morecaring for all my banking needs. All around a great local bank

Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

The staff at this bank are very friendly and efficient. Their back office is also readily…read moreavailable to handle issues on the spot unlike bigger banks that take forever to get a response. Also the interest rates they pay on money market accounts is quite competitive.

Urgent need of more customer service! Went to this branch to…read morecash Social Security check Dorthia had a problem finding my account? Finally after awhile she found my account. She was unhappy taking a bag of change. She told me if I ever have any questions to call corporate phone number Instead of coming in. Banks cash checks? Banks count coins? This Bank use to be the best in our community Not anymore

Wintrust is by far the best bank ever. No atm fees. They print new debit cards and no overdrafts…read more They call me before I even know I have a problem w my account or a question....so they are on top of thei

I've been with village bank and trust (wintrust) since 16, now 34, and they have returned every ATM…read morecharge even in Mexico!!!! I got $445 back in ATM refunds. Why would anybody go to any other bank?

My 84 year old dad was having trouble with his new debit card. Dina Joshi spent about an hour…read moreworking with us to correct the problem. She even walked out to the ATM with me to watch me try to use dad's card so she could see the error message for herself. THe employees at First Secure bank just bent over backward to help my dad. I am so glad he is banking there!

Great community bank…read more They service all your checking, savings and other banking needs, plus they are a great lender for both owner occupied as well as investment properties. Their loan fees and rates are extremely good, and unlike the large national banks, CBE realizes not everyone has the same situation and they will design a loan specifically for your needs. I have been working with them for just about 10 years and I have never been dispointed wth any account or loan I have taken with them. Mark, Joe, Dina, Helen, John, are just a few of their first class staff. They are all extremely professional, yet treat you like an old friend. They will be my bank and lender till retirement which because of their advice and help over the years will come sooner then expected. My company would not be where it is today without Community Bank Of Elmhurst believing in us, and enabling us to grow and move forward. Keep up the great work guys, and thank you for everything. Cody Tyler

I've used community all my life. they alert me of potential fraud, they send me a birthday card on…read moremy birthday, they are kind.

I've been working with John Gotschall at Coaching Financial for about three years. And I love his…read moredirect approach. Having worked with several advisors, John's honesty and candor is very refreshing. I'm a person that knows I'm not smart enough to beat the market, but with a professional like John, I know that I always have sound advice & strategy. And most importantly, have my retirement financials and insurance in the best position.

A year ago, before renewing our business' insurance with our previous carrier, we went to the folks…read moreat Coaching Financial Concepts. A big THANKS to John Gotschall and his team for getting our company better coverage AND a lower premium. They're knowledgeable, prompt, and courteous.