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    Updated over 3 months ago

    Old Navy Photos

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    Recommended Reviews - Old Navy

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    And I was going to grab a cold beverage while waiting in line at Old Navy!
    Danielle L.

    Eek...I didn't intend to spend that much time there. I couldn't find anything in the clearance section because items were tangled and disorganized. The dressing rooms were a mess and I picked the one with the least amount of items in it. I was in line for 10-15 min with three cashiers and about 20 people in line. One employee was dealing with a customers return without a receipt (this still wasn't resolved when I finished). There was merchandise thrown everywhere (in the check out area, behind the counter, in the clearance section and I could go on). The woman who helped me at the register seemed tired and overworked yet she was polite. This experience at this particular Old Navy made me not want to return to this store. I'll stick to the Alameda location if I want to shop there again. I ended up getting a pair of jeans for about $17. Two stars for a good deal and the one employee that helped me.

    Shield and sanitizing station to the left before all the registers (not pictured)
    Janine D.

    The store seemed a lot cleaner than before now that they reopened. The staff seemed to take their job very seriously and cleaned the front and back of their register area after each customer.

    Cashier don't know about discounts.
    Suki L.

    Store was a mess. They were selling candy and there was leftover candy on the stand...Only good thing i could say is that they greeted me at the door. Mind you, I worked at Gap for 4 years I would know my current discounts with my Gap Card. All she had to do was scan my reward and type in a code for my extra 10%. She said the reward might not work cause it's for online. No it's not. It's for store too. Then i asked her did i get the 10% too? She nodded. I check my reciept after walking out and it wasn't applied. C'mon, no excuses. You have to expect giving the discount when you are working at the cashrap. Esp when her employee number states that she worked there for a long time....

    Lynnell C.

    Everything is all over the place. Definitely far from being organized! And the line is extremely slow! I never seen workers work at such a slow pace before.

    The store is by Kohl's and Bed Bath & Beyond.
    Simon F.

    Actual Rating: 3.5 Stars Not Perfect, But There's A Lot To Like My wife and I went here this afternoon. Our experience was good overall. My wife wanted to buy a skirt. She left frustrated in terms of her search for one, but I'm not docking too much for this. A few other stores in the area have also let her down. I'm sure that she'll have more luck when summer arrives. http://www.yelp.com/biz_photos/old-navy-san-leandro?select=dtW9JOj_xq1mB2r7BBNqwA#gvFWzNCoXjfOTIncuNcj0g: My wife thinks that the items here are "kind of expensive." I agree, but only if you have to pay full price. Anyway, most items were at least 20% off. My wife bought two T-shirts for our son (kids clothes are in the back- many of the items are cute and interesting). They were $12.94 each (I told my wife that they weren't on sale- she was briefly fooled by a sale sign that was really for slip-on shoes). Her total was $28.27, but she had a $25 gift card. My wife earned $10 in SUPER CASH. http://oldnavy.gap.com/browse/info.do?cid=56526. As another reviewer indicates, there's "a Plus Size section, Maternity section, Baby section, and Dog section" here. The frisbees here are pretty cheap. They're nice, though, if you want to give your dog something to chew on. o_O There's a 90 day return policy. I enjoyed the songs playing inside (ex: "Happy" by Pharrell Williams). I knew that they would be good. At one point, I held up some women's cargo pants so that Amy Poehler would tackle me. o_O http://www.yelp.com/biz_photos/old-navy-san-leandro?select=dtW9JOj_xq1mB2r7BBNqwA#an6fEnVoys5l7sWKB3On3g: The store is nicely arranged and quite spacious. I was impressed at how easy it was to move around. I counted 6 employees. 4 of them served as cashiers when the store was busy. Well done. (When my wife and I were ready to pay, there was no line at all.) Not Good Enough: 2 employees were stocking items. They were friendly and diligent, but they didn't bother to straighten anything up (the store was somewhat messy). 2 hangers were on the ground, and I stepped on one of them. Like my face, the floor looks old and weathered. Some carpet or paint would go a long way. http://www.yelp.com/biz_photos/old-navy-san-leandro?select=dtW9JOj_xq1mB2r7BBNqwA#BibLhz4h6hLvGs2VwnCiAg: There's a nice selection of candy. I'm glad that Krackel is back in full-size form. I was also happy and surprised to see that Big League Chew, Wild Pitch Watermelon is sold here. Our cashier was friendly and professional (my wife paid first, and the cashier kept quiet when I loomed around her like a stalker). www.survey4on.com: "10% off your next purchase!!! Complete a survey within 5 days from today and receive 10% off your next purchase at Old Navy." I like this location. I'm glad that my wife and I finally went here. https://www.youtube.com/watch?v=JQm-ONko-KQ

    Come on old navy you have to do better than this this doors and absolute pigsty I don't know how it's still in business
    DAMEN C.

    This place is a fucking Pig sty clothes everywhere nothing in order Shit just all over the place and no one seemed to care

    Little disappointed. Did some holiday shopping and there was a wait for the dressing room. Not because of people being in all of them but because they had racks of clothes in front of the dressing room doors. Even the handicapped room. Then I went to purchase my things and there was only one checker. One employee said they were stepping off the floor for a minuet even with a line of people waiting. Uggg. Not coming back here!! 11/18/18 Do not go In The bathrooms. It was so disgusting!!

    Jermaine C.

    Stopped by this store to quickly buy a sweater before we drove into the city on a cold Thursday morning. The first thing I noticed was that they were undergoing a store survey (when corporate walks around looking for opportunities for improvement. Therefore everyone was on their best behavior. The store was well organized, nothing was on the floor and i could see every available employee dusting or tidying up. Another plus that I saw was the customer service of one particular employee. She was helping a customer who was shopping for a new outfit. She went out of her way to make sure he was satisfied with every item of clothing he was trying on. She helped him out with every concern he had, it was nice that she took the time to help him out. I understand that my visit may have been different from many others because of the presence of corporate members, but I enjoyed that they were able to remain calm and friendly during a stressful time.

    Ridiculous long lines

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    3 years ago

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    8 years ago

    Slow slow slow slow service. Messy racks and dirty bathroom. Very disappointing given I actually like old navy.

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    8 years ago

    Super slow service at the cashier counter. Took 20 minutes to return 3 items.

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    16 years ago

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    5 years ago

    AWFUL store. 1 star because I have to. The WORSE costumer service I've ever encountered.

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    Page 1 of 2

    Ask the Community - Old Navy

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    Elegance Factory

    5.0(18 reviews)
    2.0 mi
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    Great experience at Elegance Factory! A small local shop filled with many affordable options…read more Several things to note: The store is tiny, and can get crowded on the weekends especially during peak wedding / prom season. No appointments required, and they will do their best to accommodate all walk-ins, but usually better to visit on a weekday when they're less swamped. 5-star service when you're the only one there. Very responsive via text. In-store purchases are exchange only, and if you don't like an item, they will do their absolute best to help you find something that you'll love. No in-shop tailoring (so no measurements), but they'll refer you to one local service. They have a really good eye for what your appropriate size is. I ordered a tux, and it was ready in a few days. I ended up swinging by a month after the tux was ready, only to find out it had been accidentally sold to someone else or was lost. I don't blame them, it's a small business with very limited space, and I was at fault for waiting a month. They immediately reordered the tux again and it came in less than a week. It's worth just shooting them a quick text or call to confirm your orders are ready before going in.

    Amon is awesome. We've been exploring budget-friendly suit options for our wedding. I had a really…read moregood feeling about Elegance Factory after our first probing visit. After visiting a couple other places, we decided to use him. The fitting experience is solid. We received the first suit today and it's perfect. All we have to do is hem the pants. Amon is really helpful and accommodating. Renting is really affordable and it's a brand new unused suit. If you decide to keep the suit, the additional cost is unexpectedly reasonable.

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    Prom and wedding tuxedos available

    Elegance Factory - Men's white tuxedo with green velvet lapel

    Men's white tuxedo with green velvet lapel

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    Nordstrom Rack

    Nordstrom Rack

    3.4(368 reviews)
    2.1 mi
    $$

    They are part of a shopping center and share the lot. It's busy all of the time and even busier…read moreduring the holidays. We came the week before Christmas to do some last minute shopping. The parking lot was packed. We were waiting for people to leave to get a spot. When we left there were several spots open in the back right side. If I recall correctly they have bathrooms, but you need the code. The line..... was to the back of the store. Extra long. They had most of the registers open so it kept moving, but it was long. It's always long, not like this. That is one thing I dislike about the store is the lines. They used to have remote checkouts. They would have kiosks throughout the store where you can check out on your own or with the help of an associate, but they don't have that anymore. Selection- We were here looking for clothing for our teenage nephews. We found two tops for one. Lucky and Quicksilver. Both really nice and after opening it on Christmas we learned that he approved. For the other nephew we got him pants. We picked out a nice pair of Addis sweatpants and he really liked it and they actually fit. The size smalls aren't all the same. He's got a tiny waist so it's hard to find him pants. Those Addis ones were the right side and fashionable. There was so much more we could have shopped for, but with the line to the back of the store we had to keep going and get out of there. I really liked there selection of clothing. I still find them pricy at times, but you can find really good deals too. The issue I have is most of the clothing is made for the Rack. They aren't discontinued or discounted regular Nordstroms clothing so you are getting what you pay for. And if you're ok with that then this is the store for you. I've gotten some really nice pieces here and so has my husband. I'd come back, but only when I had more time and it's not during the holiday rush.

    Outstanding shopping experience. Store is clean, friendly - check out fast - its very close to the…read morehigh level of customer service of a traditional Nordstrom store. I looked around for a week to try and find a one time use tie at lesser store: Ross + TJmaxx for an event and never got lucky. Went here and found two good options - I was very impressed at that selection. Shopping in the area through Covid had become almost unpleasant at some points in time - I'm glad to see all that is over with at least at this store. I just went in for a quick purchase - but I will be back for more soon. Shirts and shoes are super quality at the lowest prices.... and for all the online shoppers out there - trying on shoes or a shirt is important to make sure its comfortable.

    Photos
    Nordstrom Rack
    Nordstrom Rack
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    Banana Republic Factory Store - Minimalist Vibez

    Banana Republic Factory Store

    3.5(24 reviews)
    2.2 mi
    $$

    Even though I drive past this complex on the freeway often, I also often forget that this is an…read moreoutlet shopping center, albeit a smaller one. I revisited this store over the holidays after a 6-7 year of not. I'm not a huge fashion or shopping guy but over my adult years and knowing my sizes and fits, I just became loyal to certain brands that fit me well or have good luck finding my sizes and styles. Banana Rep is one brand that fills such mold. It just fits my basic taste and their sizings fits my particular body without any altering. I also find the fabric textures to be soothing yet sturdy. I heard Banana Republic is part of the GAP corportation, with Old Navy being the economic level, the Gap being the middle tier and Banana Republic being the higher tier. It always made sense to me. I like this location as it super convenient, the closest to me. It is also less busy as say the Livermore location which can get super tight inside. And on a weekday, this place is super conducive for me, very chill with easy parking. Now outlet shopping can be hit or miss. Sometimes you'll find something nice with a nice pricetag in tow, whilst other times you may find nothing. It's part of the hunt and fun. But I like to get a couple of things occasionally to keep the wardrobe fresh and tight. And this Banana Republic can be a part of that occasion. Giving a long due shout out.

    We came here the week before Christmas and everything minus the sunglasses and cologne was 50% off…read more That's a good price considering. Their starting price is way out of my price range. The 50% off helps a lot. I still didn't find anything that caught my eye that was at a price I was willing to pay. They had some nice dresses and evening wear mostly for the New Years Celebrations. I also saw some pretty sweaters. We were mostly coming for my husband. He really likes Banana Republic. We found a pair of pants for his nephew that were comfy and actually fit him. He's got a very tiny waist so it's not easy to shop for him. Most of the pants didn't come in his size, but we found a pair that he approved of. We got it for him for Christmas and he was very happy with them. The store is well organized and is easy to decipher the men's versus women's sections. They even had suits for men. Full on suits, matching slacks and jackets, not just sports coats. They must be competing with Men's Warehouse next door. I was really surprised by finding a suit, the only issue is they don't do tailoring in store so you'd have to find a private Tailor. Returns are easy and quick. Even with it being the holidays the line goes really quick with two registers open. We bought a shirt for my other nephew that we thought he'd like and 50% off was a good deal. We bought it and then went next door to Nordstrom Rack. While at the Rack we found an even better shirt for him so while in line at the Rack we returned the one at Banana Republic and was in and out in a flash. On the other hand the line at the Rack was to the back of the store. So if you are on a time crunch this is the store for you.

    Photos
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    Comfy Casual

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    Color galore!

    Old Navy - menscloth - Updated May 2026

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