First time here, very happy with the helpful staff. It's out of my way, but I'll come here again…read moreinstead of the larger chain stores

I came to return something from DoorDash and they didn't accept it. No problem I was really happy…read morewith their customer service. I appreciated their politeness and friendliness. Didn't get what I wanted but I have to say I am happy with how respectful they were.

Some of the most beautiful walnut and exotic planks I have seen. Prices seem reasonable for the…read morequality of the lumber.

It is a good lumber yard, but not customer centric. If you are not a regular customer you need to…read morepay attention, as a non regular customer, my experience was back of the line, surface planning work below average and cross cutting to length with crappy outdoor saw. I guess regular customers get a second pass through surfacing and cross cuts using indoor saw with "professional" results.

Junior was my contact person at Sepulveda and he was great! Very knowledgeable about the products,…read moreso helpful and pleasant to deal with. I'm going to ask my builder to order from Sepulveda Building Materials - a nice family owned business in Gardena. And the employees are all so helpful!

Sepulvida has the best granite selection in San Bernadino and Redlands. We went to two others that…read morewere very limitied to whst they offered or has in stock. The customer experience was Super from beginning to end! We left paying a fair price with exactly what we were looking for.

I loved that I discovered this place. We have a 1927 English Tudor home and are we are keeping…read morewithin the style of the house. So when I needed wood floors for our newly-created attic office, I dreaded the thought of trying to find the right wood floors. I also sought out small business owners, despite knowing I'd pay a bit more (quality). I am proud to have supported this small local business. The team over at RWS were not only courteous and helpful with my options, they educated me and helped me to identify the best options for my space. I am grateful they were willing to take on the project, given my tiny space. The floors are gorgeous and keep in line with the house's original floors. Everything is taking longer nowadays, but I was patient. They did their best to get me the floors in a reasonable time. We plan to keep working on this house for a while so I have these guys in my recommended list of resources. They are terrific and will definitely do business with them again. Don't think twice.

Love this store! So happy we finally have a store in LA that I can buy the precious resource of…read morewood. Prices are so good for the quality of what you buy. One of these oak shelves for example- can be used as a floating shelf. If it no longer fits your needs, you can cut into smaller shelves, or legs on a chair. You can stain or paint one color- then if three years later- turquoise is no longer your favorite color, remove the paint with a sander or this orange scented paint remover- sand and stain oak again. I have antique furniture I have changed colors three times in 20 years. Well made pieces - not IKEA garbage. IKEA can't be moved bc once you unscrew most of the cork/ particle board- it losing its threading. It's basically more trash- made with toxic. Plus it's not even that cheap anymore! Buy real wood- not cut down from trees recently which we need to produce oxygen- but reclaimed.

I am posting this review to promote consumer awareness and transparency…read more I called in advance to confirm the availability of an electronic drill driver. The first call was disconnected by the person who answered. A subsequent call was not answered, and I ultimately reached the store from another number and was told the item was in stock. When I arrived, a different employee assisted me and completed the sale. During checkout, the employee opened the product box without my request while responding to a product-related question. The question could have been answered without opening the packaging. The item was not needed and remained unused. When I attempted to return it, I was informed that the store does not accept returns under any circumstances. This policy was not disclosed at the time of purchase and is not stated on the receipt. Under California consumer expectations, material terms such as a no-return policy should be clearly disclosed prior to purchase so customers can make informed decisions...especially when packaging is opened by store staff. Posting this so other customers are aware of the store's policies before purchasing. Comparto esta reseña con el fin de promover transparencia y que otros consumidores puedan tomar decisiones informadas. Llamé con anticipación para confirmar la disponibilidad de un taladro eléctrico. La primera llamada fue cortada por la persona que respondió. Una segunda llamada no fue contestada, y finalmente logré comunicarme desde otro número, donde me confirmaron que el producto estaba disponible. Al llegar a la tienda, otro empleado me atendió y completó la venta. Durante el proceso de pago, el empleado abrió la caja del producto sin que yo lo solicitara, mientras respondía a una pregunta relacionada con el producto. Dicha pregunta pudo haberse respondido sin necesidad de abrir el empaque. El producto no fue utilizado. Al intentar devolverlo, se me informó que la tienda no acepta devoluciones bajo ninguna circunstancia. Esta política no fue informada al momento de la compra y no aparece indicada en el recibo. De acuerdo con las expectativas de protección al consumidor en California, las políticas materiales...como la política de no devoluciones....deben comunicarse claramente antes de completar una compra, especialmente cuando el empaque es abierto por el personal de la tienda. Comparto esta información para que otros clientes tengan en cuenta esta política antes de realizar una compra.

Didnt let me look around the store to find what i need. Was being pushy. Said "you're not allowed…read moreto look around. Idk what kind of store they're running. Bad customer service. Store is a mess anyways. They have there lunch on a table in the middle of the store.

The staff is very nice and professional. Diego is an exceptional sales representative.. He…read moredemonstrates patience and takes the time to thoroughly answer all of your inquiries and provide assistance until you are certified. I was able to obtain what I desired. The process was straightforward and the return policy was easy . I am delighted to have established business with Resource Building Materials in Downey. I greatly appreciate your assistance, Diego. I have a great experience here and I'm looking forward to return to this location anytime soon.

Older gentleman there has one of the worst attitudes in customer service…read more It's honestly grueling going there just to deal with him.

Today I took my grandson to the Downey Home Depot to pick out a Gas BBQ grill for his house, The…read moresales guy named TINO was very helpful and he did a great job answering all our question and we walked out with a very nice NEXTEL BBQ grill. Thanks so much Tino for all you help and you have a great attitude and your a good man, your great and thanks for being a good salesman.

11/22/2025 8:42 am I recently had a very disappointing…read moreexperience at Home Depot. I went in to purchase 2 gift cards both with separate debit cards first purchase went fine and for my second purchase my card was declined , and despite having sufficient funds,I was denied assistance. Your self checkout associate was extremely rude and told me i was no longer able to purchase since my card declined.I felt there was a lack of understanding and support, leading me to believe unconscious bias played a role in how I was treated. The customer service was poor, and I left feeling undervalued as a customer, and as a current manager in retail myself I felt embarrassed that the store lacked basic culture , values and customer empathy . I hope Home Depot addresses these issues to ensure a more equitable experience for everyone.