I was referred from my contractor to Old Masters to purchase Garrison wood floors. Great service from Liza and Charlie. Liza recommended some flooring and explained the differences between the type of flooring. Very helpful, pleasant to deal with and gave me samples of flooring. read more

I work with Floorsnetwork and we go there all the time. Charlie and Salvador are very nice and helpful. They are always willing to help and suggesting new products. Prices are also very good and competitive! read more

I'm restoring the flooring in my home. I started last year and bought 1/2 the flooring from another provider. Now, due to lumber shortages I had to shop around. I was lucky enough to find Old Master Products. Joseph went above and beyond to help me find the specific flooring I needed. He had it rush shipped to his warehouse to accommodate my tight schedule. Not only did I receive exemplary customer service, the prices were also substantially cheaper than all the companies I called and previously worked with. It was more cost effective to buy flooring, stain, and finish from Old Master Products!! I highly recommend! read more

Great people and some wood that I couldn't find anywhere else and decent prices too - they only work with certain companies and not directly with people off the street, so ask your contractor if they work with them. Shoutout to Anna in Carson - she was very helpful and took the time needed. Thanks Anna! read more

If you want Garrison wood floors, you can buy it direct from Old Master Products. Save yourself $1-1.5/sq foot then buying it through a showroom. We actually used Old Master Products to purchase our casings, floor base moldings, wood for the stairs and AR 2000. Great prices and service. read more

Very Happy! We just moved out here and need new floors for our upstairs. Our installer told my husband about this place so we stopped by last week over his lunch. They showed us our options and explained a bit about them. We just placed our order yesterday for canewood and can't wait to have our new floors installed!!!!! read more

I have been in the flooring industry for over 17 years and dealt with a number of wood flooring manufacturers. Old Master products in Gardena is one of the few suppliers I trust to deliver quality products, competitive pricing, and reliable service. We installed the Garrison French Connection in our own home and cannot say enough about the quality and stylish look.We still get compliments on our flooring after 5 years and it still looks brand new. The Gardena location especially is my go to location. Super friendly staff, convenient location and always have the hard to find and no so hard to find materials when I need them the most. I Would recommend Old Master Gardena to any new clients and old, flooring industry professionals alike. read more

Very disappointed with the French Connection by The Garrison Collection floors we installed in our home. Within a couple of weeks of installation, they began to crack and "check." The parent company, Old Master Products, blames this issue on damp mopping the floors to clean up dry wall dust by our contractor. The real issue is due to dust and dirt sticking to the finish and the finish not creating a waterproof barrier, thus absorbing moisture. These floors do not have an easily maintainable finish as promoted by the distributor Emerson Hardwood Floors and as advertised by the Garrison Collection. Please be aware that while these beautiful floors might look great in a designer showroom they are unsuitable for their intended purpose and should never be installed in a family home. read more

45 minutes to pick up 5 pieces of T-mould with no one else in the store. Entire time the guy spent on the phone trying to verify we were who we said we were. All over a $192.50 order. I gave him $200 cash and he tried to keep the change! This guys quick on the draw when it comes to his "policies" but slow on the uptake when it comes to remembering change is due on the order? Last visit I promise you. read more

Great service, Rene, Joseph and Jose are awesome... I've been coming to this store and previous store fir many years and their very helpful and flooring is one of the best qualities around LA area .... read more

Received a call from Direct Buy, the place where we purchased the Old Master flooring. The owner of Direct Buy Anaheim is supposedly going to look into the matter. He should stop selling Old Masters flooring if they will not stand by their warranty. Old Masters even sent a guy to look at the floor and he saw how bad it looked. A couple of days after that Old Masters sent two other people to my residence, opened up the flooring boxes and took the bad product to cover their butts. How ethical. Going to be interesting to see what Direct Buy does but I highly, highly would not recommend getting product from Old Master Products. read more

I purchased my flooring from Old Master Products in Gardena, and I have to say I loved their costumer service. The employees at this location were very helpful and determined to get exactly what I wanted. Rene and Joseph are great at what they do. I recommend this store to my family and friends. Thanks to them, I now have beautiful flooring at home. I will be coming back for more flooring. Thanks again Gardena location! read more

I had a wonderful experience at Old Master Products. Absolutely great service from all the wonderful employees at the store--everyone is friendly, knowledgeable, and kind. Their Garrison flooring is top of the line constructed planks, with great colors to choose from at unbeatable prices. I recommend only their flooring on my jobs because I know it's the best flooring out there. read more

The Flooring contractor I work for has been doing business with Old Master Products for many many years. Yes there have been problems but they have always tried to make it right. The service I receive is amazing!! They don't make promises to me they can't keep! I love Rene, Joseph and Jose at the Gardena location. Even when they're busy they make the time to help me and make me feel like a valued customer. My customers love Old Master floors and we have never had a problem that they didn't take care of. read more

I came to Old Master after my installer recommended them. I was very happy with their service. Joseph was very helpful and they have a great selection. I especially loved the French connection line. I would definitely come back. read more

I'm a contractor that has been using old master/ garrison flooring for 8 years. We had just installed 700 sqft of 1400 sqft European oak on a Friday, by Monday there were gaps and entire floor had cupping. Called old master and they had John (their floor inspector come out to inspect our floor. He tried to come up with as much excuse as possible as to why floor was cupping before he actually did inspecting. First thing out of his mouth was that we didn't buy enough glue (really). He did his test and said " there's only 2000 sqft left in stock in Vernon and that we should wait to get new shipment". The next day he emailed us that he had them deliver a box form Vernon to their Van Nuys warehouse, And he and the owner verified it was good (are you kidding me). John had us open 3 unopened boxes at our job site and every box had defected cupping. So if you buy from their non climate controlled warehouse with big open doors and have them deliver it 30 minutes away to agoura/oak park CA your floor may cup and your stuck with $10,000 of flooring. They need to stand behind their product. The owner of this company doesn't care about it customers but more about money. How much $$$ did you save buy putting an inferior substrate? Also send an ethical inspector (John) that doesn't work for you. Please do respond back Jim Hilaski and Shaul Dina (owners of Garrison). I'm sure you have an excuse. read more