I initially had a difficult experience with one of the salespeople at Cal Tile, which left me frustrated enough that I emailed management about my concerns. I was very pleased with how seriously my email was taken and with the effort that was made to resolve the situation. I subsequently met with Joseph, the manager, and he completely turned the experience around for me. He listened to my concerns about my problematic experience and assured me that he would handle the situation. He then focused on moving forward with my project. He was professional, patient, knowledgeable, and genuinely interested in helping me find the right materials for my kitchen renovation. He listened carefully to what I was looking for in both a quartz countertop and backsplash tile, showed me a number of appropriate options, and guided me in directions that were actually helpful rather than overwhelming. By the end of my visit, I had made my selections and felt very good about them. Joseph's customer service was excellent, and I especially appreciated the way he handled my concerns regarding my previous visit. It says a lot about a business when management responds well to a problem. My experience with Joseph restored my confidence in Cal Tile, and I am very happy to give them five stars. read more

Our neighbors told us about this place. We went there to see if they could find a specific floor tile we'd been looking for (no luck here but did find it somewhere else). We ended up buying a large quartz slab for our vanity counter top and shower bench. Victor was helpful along the way and answered all of my questions in a timely manner. read more

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I had the best experience shopping for and purchasing tile for my bathroom remodel at the Cal Tile Center in Torrance. Alicia provided me with excellent service. She helped me select my tile, she was knowledgable about product options and helped me find exactly what I was looking for. I would highly recommend Cal Tile to anyone shopping for tile and the necessary products for your project. read more

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I can't rave enough about Jazmine at Cal Tile and her fabulous customer service. She helped me select some gorgeous tile products for my bathroom remodel. Her design aesthetic is spot on, and I really appreciated her input. She also excelled in terms of her communication, always calling me back regarding any questions I had, or emailing me with updates on my order. Jazmine made my whole remodel come together and I recommend seeking her out if you're going to work with Cal Tile on your next project! read more

Jasmine at cal tile was wonderful to work with. She took time to find the perfect tile I needed awesome customer service I can't wait to do more business with her in the future. read more

Cal Tile is has two great locations & a great selection of tiles & slabs! I've been taking customers to Cal Tile for over 20 years! read more

Cecilia at Cal Tile Center is amazing!!!! I've been going to Cal Tile for years because they have the best quality and a great selection. But Cecilia really stands out as an indispensable expert in helping me select the right products. She's so smart and recognizes the exact type of material I'm looking for even when I just show her a screen shot from the internet. She's got incredible style and designs really amazing kitchens, bathrooms, fireplaces, you name it. She's also very nice and patient to top it all off. Thank you Cecilia and Cal Tile!!! read more

Thanks Devyn! I appreciate the help selecting 48 by 48. I'm excited for this up coming project. read more

Cal Tile Center - Building Supplies Near Me - Hawthorne, California

Fantastic service and a wide selection. Andy helped us out and did a great job describing pros and cons of each of the tile and helped us choose a tile that fit the style we were looking for. read more

Return policy is terrible - you can't return tile after 30 days and my job wasn't done in that time frame. They wouldn't even give store credit so I will not be going to them for tile for my upcoming bathroom remodel. read more

I'm in the market for some bathroom tiles as well as mosaic designs. Went to Home Depot nearby but didn't find anything interesting. I wouldn't have not known this store existed had it not been for Yelp to the rescue! Jumped in the car and found myself up in here a minute later. Tons of parking on a midday. Walked in and was pleased to find a nice selection. So, I walked around a bit and found a few maybes. I noticed they were a little pricier than the likes of Lowes or Home Depot, but I was okay with that. After all, what else is one to expect from a specialty store like this? It didn't take long before I found myself with a few questions. I looked around but couldn't tell who worked here or not or if they were even on the floor at all. After a few minutes looking like I was lost and with no staff member to be found, I just decided to leave. (Come on. No acknowledgement from the beginning or AT ALL!? Meh...) Eh, just as well. I came into realization those "maybes" weren't that great. Not like they popped out at me or nothin'... C'est la vie. read more

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I have been working with Ceci for a couple of years now and she has been so helpful. Great Communication, friendly, very helpful and make sure her clients are happy. I look forward to working with her in the future. read more

Awesome selection of tile, backlash and stone! We work with Alicia for our kitchen & bathroom renovation and she is super awesome. She goes above and beyond even after the sale is done, to make sure our backlash & everything else is installed perfectly. Highly recommend Alicia if you have any questions about materials or remodeling. read more

Cal Tile Center - Building Supplies Near Me - Hawthorne, California

Victor, Hugo, and the entire crew at Cal Tile were simply incredible! Having to order my slabs ahead of time and schedule via email was a challenge (I live in Hawaii and have a home in California). Victor was so easy to work with... He was super accommodating and made the process go without a hitch. Having a limited window of time to work in, he made everything so easy, I wish I had another renovation to do! Hugo and his team worked extremely efficiently and I especially liked the way his guys spent so much time centering and sealing up the gaps on the Kitchen Sink. Being super OCD, I couldn't have done it better if I tried! They measured the countertops on Monday and installed the counters on Friday! Talked about FAST service! read more

I cannot say enough of a warning to please avoid! This is one of the worst businesses to work with. As someone that has a brain injury, I had taken the diagrams of the measurements of the areas I need to tile into the store provided them to the sales associate Andy. I needed tile for two bathrooms showers, and for the kitchen, and two bathroom floors. We didn't even have enough tile to complete one bathroom. When we realized this they didn't have any more of the tile. Then I paid an astronomical price to have some of the tile from New Jersey shipped, however it never arrived. I kept getting the runaround when it would be delivered and it never was. I would never ever ever ever do business with this place again. Do not give them your money. They are atrocious even the manager Joanne which is a snide little witch. Who likes to talk down and mean people opposed to trying to find a solution. Absolutely no customer service. So they found the tile charging me over $300 in delivery because of their mistake!!!! Scheduling delivery was an absolute JOKE!!!' They confirmed four different delivery dates and never showed!!! They finally scheduled for a day I could be there but couldn't accommodate the time I would be there. They insisted I needed to sign a document indicating that they could leave the tile. I said no because at this point I didn't trust them. Well guess what they said they delivered the tile without me agreeing to or signing to leave with no one and when I went to the location there was NO tile. Without realizing it had been delivered I contacted the store to try and again reschedule delivery when I would again be there. I was told it couldn't be scheduled and that I contacted them in error because it was delivered. I told them it wasn't and I provided the emails where I wouldn't be available. They said it was my problem. Now I will dispute with my credit card company and have to pick another tile to redo the bathroom. This place is a JOKE. Please DO NOT give them your business!!! read more

I needed some tiles for a project I was working on and was greeted by Alicia and she was great and very helpful. I needed a quick cut on a tile and Andy was able to help me out. It was overall a great experience. read more

I went to Cal Tile in Torrance for a home remodel. I had never been through this process so it was all new to me. I had been to multiple places from Orange County and in the South Bay. Ceci Navarrete introduce herself to me and gave me while giving me space to look around which I appreciate. The store has a good selection in a small place which was helpful to me. I had previously walked through large warehouses to fancy showrooms but Cal Tile was more my style. It took me many trips to get an idea of what I liked and did not; she was helpful each time I came. We ordered some Italian tiles that came out great and some simple that also looked good. At the end of the day, we ended up getting wall/floor tile and counters for three bathrooms, and a kitchen with 3 types of quartz throughout. I liked that she let me take tiles home so I could show my wife in the space. It helped with making a commitment for sizeable orders. Ceci was great for me! She was very patient, helpful whenever I asked and gave great suggestions based on what I was looking for. She was usually busy but never let me feel neglected. I would recommend anyone in need of tile or stone to check out Cal Tile and ask for Ceci. Here are some pictures of how it came out. read more

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Ceci and the team at Cal Tile Center are great to work with! The showroom offers many options.

Cal Tile is fantastic and Chris specifically helped me amazingly well. He took a personal interest in my job going way beyond the call of duty and I'm very grateful thank you Cal Tile and thank you Chris read more

I worked with Alicia. She was fantastic. Very very helpful. Worked with me to make tile selections as well as stone selections for my counters. She also did a good job of finding me competitive prices and she did a good job of keeping me informed about timing of deliveries. I strongly recommend Cal Tile Center to anyone looking for these materials. read more

Let's start off by saying that I'm an armchair home and interior designer at best. I know exactly what I want and like, but have a difficult time putting it all together. Cal Tile Center has every possible tile under the sun and then some. So I cannot be more pleased with this Tile Center. Therefore, when I walked in, met Alicia R in the Hawthorne location and we sat down and she began working her wonders, I knew I had the perfect person on my side to help tackle this master bathroom remodel. She not only helped solidify all my needs, wants, desires and demands for this remodel and expansion, Alicia did it with designer knowledge, dedication and astuteness. Let's just say she was a gift from the heavens; not only does she have a true mind for design, but her ability to arrange colors and patterns is phenomenal. Without her I don't feel that I could have finished this project the way my wife and I had envisioned it properly. She is definitely a keeper. I hope CTC knows what they have in an employee with her. If I could give Alicia six stars, I would give her give her 10! She is amazing and Cal Tile Center is the best place to get your tile . read more

I had a great experience with the Cal Tile Center Sales team they are very respectful and profesional. I came in looking for bathroom tile and they all worked together to find me my dream tile. it was a beautiful modern concrete tile. Allicia, Cessy and Devon helped me design my bathroom. I got what I wanted which was an affordable luxury tile that was stunning. read more

I was searching for the best kitchen back splash with a beachie touch to it on the planet. So I went back to Cal Tile in Hawthorne where I purchased the tile for our patio in 2013. It was my lucky day - Joann is still working there. She is so thorough and knows this industry SO well. No matter what questions my daughter and I had, she was right on. When I asked her re tiles that look like the waves in the ocean, she took us right to the California Surf Series - BINGO, this is the perfect effect we are looking for. The other staff I worked with also went over and above to assist me. You will enjoy working with the Cal Tile staff. We look forward to getting the Calif Surf tile installed with many years of pleasure of hearing the waves of the ocean in Carpinteria while enjoying the view of the Cal Surf tiles in the background in our kitchen. Ask for Joann since she is so knowledgeable of all of their products. She made this a seamless purchase by sharing her suggestions (when we asked for them, not pushy at all) and knowledge of what we were looking for. I hope your experience is as pleasant when you try them as ours. read more

Had our kitchen countertop done by Cal Tile. Every aspect of the process was straightforward and transparent. Joann, who handled the front end, was knowledgeable and easy to work with. When some delays occurred, it was no problem re-scheduling. Hugo and his team made the installation look easy; and I know it's not! The counters fit like a glove and look beautiful! Thank you Cal Tile for a great experience. read more

Andy was helpful with the selection of tile and provided samples. However, I encountered a couple of glitches when 3 additional pieces were required and not available. Joanne stepped up to find the tile and save the day. In addition, I purchased a piece of remnant quartz to be fabricated and the fabricator didn't show up. Once again Joanne found another gentleman to complete the project. The customer service was above and beyond. read more

At first we red the reviews and were hesitating because some reviews regards to customer service. We arrived and Joseph spend more than 1,5 hours picking the right tiles for our new backsplash, flooring and fireplace. He was more than helpful. We love the tiles and will go back definitely back to get materials for our bathrooms. We are not done yet but so far looks amazing. Also, tile selection is great. And yes it is definitely a safe place during covid. Everyone is wearing masks and there is hand sanitizer. We went with our kids and his colleague made sure they get some paper and pencils to keep them busy. Overall we definitely recommend this place. read more

Cal Tile Center - Backsplash - Building Supplies Near Me - Hawthorne, California

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Choice. Choice. Choice. From among all types, designs, colors, of tile and stone. Assisted by knowledgeable, helpful, friendly, capable staff like Ceci Navarrete. Great place to decide on what makes sense for your project. read more

I was helped by Joann. I needed one tile cut that wasn't from the store. She was gracious enough to have an employee cut it for me. Also she was happy to assist me finding a tile man to finish the job for me next week. Thank you Joanne for excellent customer service. I highly recommend Cal Tile Center for a great selection of tile, expert advice, and willingness to go the extra mile. Definitely, I will be back in the future. read more

This is our third project with Cal Tile in Hawthorne. In two of the larger ones Joann Carter was extremely helpful. Asked for her on the third small project but she was out that day. :( Each time Joann understood what we wanted and made excellent and helpful suggestions. Our projects turned out great with her ideas and direction! Esther Massengill read more

Totally professional group of experts, pleasant & very accommodating to say the least! Their team of experts assisted us in the selection of tile (walls & flooring) for our two bathrooms. One was a guest bathroom & the other was a master bathroom. The quality of their tile & flooring selection is exceptional! We couldn't be more satisfied & definitely would highly recommend CTC Cal Tile Center! Do not hesitate. You will be very pleased once you meet the staff & visit their lovely showrooms, too. read more

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Alicia was great from the second we walked in. She helped us make hard decisions and gave us her professional opinion. Everyone - ask for Alicia when you go in. read more

Their honesty was very much in question! We purchased tile that was $12.50 a sq ft. A day later they called to inform us this tile was not available. So we went back and purchased a tile that was.$6.18 a sq ft. the difference of$828.00 to our credit! The store manager and our salesman indicated that our second tile purchase ($6.18) was more expensive than the first ($12.50) . They indicated that it would be an even trade and they wouldn't charge us the extra amount. When we researched the price, we realized they were trying to keep the $828.00! We confronted them on this discrepancy and they had no choice but to pay us the difference! If we didn't bring this to their attention we never would have been paid! Shady at best!!! BEWARE!! read more

I've worked with Cal Tile on a few home renovation projects in the past few years, and they are the best! Their selection is vast, and their customer service is incredible. Ceci went above and beyond to help me make decisions and shared her professional opinions when I needed assistance. Highly recommend! read more

Andy gave great advice for the travertine we eventually selected. Same for the slab which was professionally installed by their team. read more

Cal Tile Center - Travertine tile including quarter round for corners. - Building Supplies Near Me - Hawthorne, California

In the Future Take Your Business Elsewhere! After over 1 year of cabinet damage/replacement by the manufacturer and by the installer I was finally able to have my Porcelain kitchen countertop and backsplash installed. In August 2022 I purchased from CalTile 2 Porcelain slabs along with installation services in the amount of $12,705.61. During that time period I had cautioned Joann Carter NUMEROUS TIMES about the delicateness of this material, that it is subject to crack or chip on fabrication/installation and that if they were not qualified to install it to let me know so that I could secure the services of someone qualified. Each time I cautioned her she would say that Hugo (fabricator/Installer) would do an excellent job and that I would be happy with his work. Right after installing the countertop I noticed a crack in the corner. It wasn't until the next week when Hugo came to install the backsplash that the crack was actually 6" in length. Hugo was NOT QUALIFIED to handle this material because he slapped 1" of Thin-Set Mortar on top of the Hardiebacker board and shoved the Porcelain countertop on top of the mortar causing the 6" crack. This material needs reinforcement underneath to prevent it from cracking along with seaming it. I took a drawing of the countertop into Joann before fabrication, we approved a seam and Joann sent it over to Hugo who acknowledged getting it. According to the General Manager, Matt Gibbons he said that I was Adamant in not-seaming the countertop. After the installation I immediately went into the showroom and both Joann & Andy told me that Hugo had just left and that they knew about the crack and to "Keep an eye on it and let them know if it cracks anymore." That's when Joann admitted to me that this was their "First time installing a Porecelain countertop", so Joann LIED to my face! Joann also asked me WHY Hugo did not seam it like we had approved? Really? Joann needed that sale to make herself look good to the management because she is worried about her job and said that the dysfunctional management is something she deals with on a daily basis. It wasn't until 3 weeks later when I decided to put a Dispute on the last $2,000 I had paid them that Joann sent out a Porcelain Specialist to fix it. He took one look at it, called her and told her that section would have to be cut out and replaced. I also consulted with another Porcelain Specialist who confirmed the same. 2 days later I went back into the showroom to check on the status of the repair when I was confronted by the Finance Manager. She was ARROGANT, RUDE and started yelling at me in front of the staff. She asked me WHY I did not try to work it out before filing the Dispute when all along Joann knew about my concerns from the time I secured their services and Joann just sat there afraid to say anything because she is worried about losing her job. Its obvious that the Owner Mimi Sayegh condones this behavior because she watched all this unfold and Said Nothing! The Finance Manager also said that I had purchased from them 2 years ago and that "I was a problem then." My only purchase with CalTile was 5 years ago and if she knew how to read she would have seen there was no problem and I gave them an Excellent review. When I mentioned this to Joann and that I would like to contact the owner regarding this Derogatory remark Joann told me "Don't Bother." She said that the Owner needs this woman to run her business and besides they are from the same Country so she won't do anything about it. After receiving a copy of the letter from CitiBank that was generated by CalTile and signed by Owner Mimi Sayegh stating that I always had a reason not to pay was a blatant lie. I PAID THEM 83% UPFRONT before any services were rendered via CitiBank and American Express. So either the Finance Manager doesn't know who she is being paid by or CalTile was so desperate to get that $1,000 from CitiBank that they had to falsify the information to a Financial Institution. The next week I received a voicemail & text from Joann indicating that CalTile would make it right, that she had talked to the Owner's son, Joseph and he told her to tell me not to worry, that CalTile would make the repair. 3 days later I received a call from Matt Gibbons, General Manager saying that I was to consider this Business Transaction Closed, CalTile would not be fixing my countertop and with the money I was paying them I can hire someone else to make the repair and "IN THE FUTURE TAKE MY BUSINESS ELSEWHERE." When I tried to explain to him what happened he would just cut me off and repeat the same verbiage. This just shows the Arrogance, Unprofessionalism and Disrespect that Matt Gibbons has for the customer and instead of BULLYING the customer he might want to pull up his Big-Boy pants and act like a General Manager. Take your business elsewhere! read more

Cal tile has friendly and helpful staff. They have a huge selection and displayed so nicely. I'm very happy with the service as well as the products. read more

We first went to Cal Tile to select tile for our fireplace renovation. They have a nice selection of different types of stone and tile from which to choose. We also liked the fact that the store was local and you could borrow a sample tile(s) to take home and see how it looked in the space being tiled. Our sales gal Randa Hardy was absolutely amazing! I can't say enough nice things about her. She was incredibly patient helping us to explore options, walking with us thru each step of the selection & ordering process, and following-up to make sure our delivery arrived on-time at the warehouse as promised. When we ran into some glitches that were no fault of CalTile, she was right there to help us work thru them. She's been wonderful in providing us with great recos in terms of contractors she knows & trusts to help us with our tiling and painting projects. Furthermore, she's been diligent about regularly following-up with us to make sure we're happy with the work her reco'd contractors are doing on our projects. We'll definitely be going back to work with her on our next tiling project. read more

All 3 of the staff at CalTile (lady with black glasses/long hair Torrance and Johanna in Hawthorne) were great! Andy , in particular went above and beyond to help us match all the materials (resending estimates every time even when we did not request). So happy! read more

I had a great experience selecting my tile. Camille was very helpful and very kind. I give her five stars and I definitely recommend this place and her to everyone! read more

After looking exhaustively at so many countertop slabs, Alicia Rojas at Cal Tile was able to find our solution. My husband and I were set on using a quartz slab with specific color veins. After explaining what we were looking for, she contacted her sources, found our solution and gave us the address to go and see it. She put together our order and worked out all the details to ship the slab to our fabricator. The process was seamless. If you work with Alicia Rojas at Cal Tile, feel good you'll be in good hands. Lucy D. read more