Daniel to the rescue!! Wow, we were in a pinch and needed a Kohler sink like ASAP. Frantically, I called Daniel and he said that I could come in and order it and it will be at their warehouse the next morning. Too good to be true right? I was skeptical. After being burned and burned by Home Depot (I'll NEVER order from HD online), I was hesitant about placing yet another order for a sink (we had 1 already, wrong one from HD) but I ran over to Ferguson's and placed the order with Daniel. I must've called him like 5 times to have him reassure me it was going to be there the next day. Next day. Drive out to Redondo. Check in with Daniel again. Sure enough, it was there!!! MIRACLE!!! Hallelujah. I will NEVER ever order from Home Depot online. Not only was Ferguson's cheaper, it was OVERNIGHT!! You can't freaking beat that!! Such great customer service too! Thank you Daniel for making it happen!! read more

After trying to get someone on the phone to place my over $2500 toilet orders, for almost a week after multiple attempts, still no call back. Had to take my business elsewhere! Ugh! read more

I stopped in to ask a question in regards to an item I wanted to purchase. The salesclerk was super friendly to all the men before I got to him, then was a complete jerk to me, a woman. He was impatient and angry, completely opposite of how he treated the guys. I'll shop elsewhere and direct my contractors to do the same. read more

I wrote a negative review about my experience. Sold me a defective product and wont stand behind it. The yelp review gave me the General Manager to speak too. Sent multiples email, sent a letter Fedex and phone calls. None answered. Dont use this company! read more

I went into Ferguson's trying to figure out the size and brand of the sump pup I need and the other necessary accessories. I know virtually nothing about getting water out of my patio but with a lot of research (thank you Google), I had some ideas. My lucky moment came when I went to Ferguson's and talked to a guy at one of the registers. HIs name was Cuco and he had so much knowledge and patience with me (as again, I know nothing about sump pumps and catch basins). He must have spent 20 minutes with me, explaining the do's and don'ts and providing me with so much helpful information and taking me around the store to show me what products I should consider. I found out later that he was the General Manager but he never mentioned that and he said his goal was to help me get the products I want and need. I later had my Handyman call him and he was so helpful. Later that same day, I called Cuco again and he was so helpful and knowledgeable as he guided me through the process. He never made me feel like I was taking too much of his time or asking too many questions, which I greatly appreciated. Due to Cuco and the manner in which he helped me, going above and beyond, never once getting frustrated with my lack of knowledge and many questions, I will now only shop at Ferguson's and again, this is due solely to the amazing customer service that Cuco provided to me. Gratefully, Lloyd. read more

Erica always greeted us with a smile and a warm welcome and was so professional and helpful! She put our complete package together for our master bath remodel in one afternoon. She knows her stuff! Since we demolished the bathroom down to the studs, we needed everything. I was a nervous mess unable to make decisions, so she put me at ease and worked with my husband to pull things together. The order arrived when we were ready for it and nothing was missing. It's almost completed and we are thrilled. My husband can't wait to get into the big soaking tub and relax. Thank you Erica! You are a valuable member of the Ferguson team and they are lucky to have you! read more

My wife and I had a wonderful experience, it paid off being early. The amount of products the displayed were amazing! Erika was incredibly knowledgeable and helped us make the best decisions for our project. I will definitely recommend Fergusons and please ask for Erika when you make your appointment. read more

Really super nice place good high in products but super expensive It will be hard for the average American To be able to afford those prices but again very high and nice place read more

We rebuilt our house and all of the contractors in our high end area by the beach recommend buying fixtures from Fergusons. We've had multiple problems with items purchased through Fergusons, but no more unethical than Newport Brass. Everything is expensive at Fergusons yet they don't step in when the suppliers they choose have horrible quality and worse customer service. Look for another outlet to spend the hard earned money you use for a rebuild or remodel. Building is TOO expensive to have items fail within the first few years. read more

A wonderful place to check out some beautiful hardware you won't find on the shelves of Home Depot or Lowe's. I went in to buy two bathroom faucets and fell in love with a toilet. The lady who helped me has been working there for 18 years and consulted me on the brass kitchen faucet clashing with my cabinets. I bought a brass handle and put it next to my new cabinets and she was right, very right, why didn't I see it. Apparently I don't have "the eye" for design or color so I'm thankful for her input because I've been stumbling through the design process from day one. read more

Wife and I found a home in Hermosa Beach we needed to remodel. Ferguson was recommended so I checked the place out. Glad I did as I met Sri Haslam - Showroom Consultant. She took the time to listen and understand the vibe we were looking for. She provided recommendations and went out of her way to get the products in ahead of schedule. We purchased an entire kitchen appliance package and several other bathroom fixtures. Showroom is also pretty amazing as well. Highly recommend this place and Sri! read more

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In keeping with Ferguson's HORRENDOUS ser ice, I immediately called the number Robbie F (alleged Ferguson's owner) posted under my previous 1 star review. It has been 3 days and of course no call back, email, text or reply if any kind. Studies show a dissatisfied customer tells at least 9 other people. That means hundreds of thousands of dollars in lost sales. I assume Ferguson's doesn't need or want the money. I reiterate. DONT DO BUSINESS WITH THIS COMPANY. read more

Stopped by the store, was given a quote and told to call or email if I wanted to place the order. Emailed my order. Nothing. Non-responsive. Now I have to waste more time stopping in to place my order. Poor service. 1.5 stars read more

Thank you for reaching out. I hope you can resolve our issue. I just emailed you. Looking forward to hearing back.

Rude staff... Selection was not that great.... Sold me something defective....wasted my time!

I am updating my review to address Ferguson's response. I have already been in contact with Ferguson customer support (level 5 sales and marketing) for several months and have gotten no where in resolving the issues with the defective items purchased from Ferguson. We completely wasted over $5,000 on defective ThermaSol steam shower items purchased from Ferguson. We purchased the items based on the strong recommendation of the Ferguson sales rep. We extremely regret our purchase. The quality of the product was horribly inferior to what we expected. The ThermaSol steam shower package that we purchased from Ferguson has had numerous issues since the day it was installed - none of which we have been able to resolve after months of working with both Ferguson and ThermaSol. We spent about $9,000 at Ferguson on our master bath, over $5,000 of which was spent on the ThermaSol steam shower products. Crystal, the sales person we worked with, really pushed the ThermaSol steam shower and convinced us to purchase it. It is absolutely disgusting that Ferguson pushes a defective product and then does not correct the issue. We completely wasted our money. Here are the issues that we have been unable to resolve. Note that our steam shower was only installed three months ago. It never worked properly. 1) chrome finish on the shower head peels off. We are on our third shower head, and the finish on all peels within days. We talked to the manufacturer ThermaSol and they informed us that the issue we are experiencing is extremely rare. They said they will special order us a rain head made of brass instead of aluminum which should be compatible with the chrome finish. How can the issue be rare when we have had three defective items in three months? 2) wireless module does not work. According to ThermaSol it is not compatible with our ATT wifi 3) touch screen control is unreliable. It frequently freezes, and we have to crawl into the top of our closet near the attic to unplug from the power distribution module to force a hard reset. See photos for these issues. read more

Ferguson Plumbing Supply - Ferguson sold us a defective shower head. Been working with manufacturer to fix. This is our shower today. Completely unusable - Kitchen & Bath Near Me - Redondo Beach, California

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Unbelievable customer service! In fact, it doesn't even exist. You can roam around the showroom for 30 mins, smile and wave at the sales staff and they still won't greet you. I suppose they are so busy closing amazing deals that my purchase of several fixtures and appliances isn't material. If you care about the character of the businesses you support, look past these clowns. read more

Ferguson's is one stop shopping for bathroom fixtures and the like. I was recommended to go here for my bathroom remodel by my contractor. This place has medium to high end fixtures -- if you want to seriously go big on your bathroom remodel, this is the place! I purchased a complete set of Kohler fixtures (shower fixtures and sink fixtures) for my bathroom remodel including a tub, two sinks, and a toilet. The total came out to be about $5K. All of the items were shipped to my house for a reasonable fee. They claim 30% off "catalogue" prices for Kohler, and I confirmed that the price they charged me was 30% lower than what was listed in the catalogue, but essentially, you're paying retail, right? They have design consultants here that are very helpful and actually very professional. I worked with Dusty and Seanay and they were both very helpful in giving me hints, help and ideas. I definitely needed a female perspective on a bathroom remodel! They were very down to earth, knowing that in general, the cooler the item is, the more it will cost! They worked within my price point to get me what i needed. Most of the stuff I ordered was in their warehouse, and the items that weren't were shipped within 3 days. I'm docking one star because they didn't have a number of items in the polished nickel finish I wanted so I had to upgrade to the brushed nickel finish, which essentially costs about 10% more. Apparently the brushed nickel is way more popular and thus more available. I'm pretty happy with what I got, so it's all good. Another great thing about this store was the return policy. My contractor screwed up and bought the wrong sized sink. Fergusons was super cool to allow us to return the sinks same day and purchase different ones (that were in stock) and even credited my AmEx card for the difference in price. No problem! All in all, this store is THE go to place in the South Bay/LB area if you are remodeling your bathroom. Highly recommended you go check them out if you are in the market for any time of bathroom or kitchen remodel. read more

So overpriced it's Obscene simple item brass 1/2 inch adapter was $44.00 Around the corner at Hajoca Corp plumbing supplies it was $12.00 I needed 4 pieces. The bigger contractors that need a lot of items don't even bother with Ferguson's Plus their showroom averages 2x retail. Also no support ever if u do not know exactly what you want!. read more

I would recommend to see david garcia , he will get all your parts ready before your project, very professional ..

What a horrible horrible horrible business! 8 years ago I spent $13,009 on fixtures for a MB bathroom remodel. I have had two issues with the fixtures and Furgeson refuses to be of any help resolving the issues even when I show them my receipts. I needed a special O-ring for a Ronbow sink stop the parts guy said they have never carried that brand, so I showed him my receipt and he said "oh, well I don't know what to tell you" so I said well can you look the part number up for me so I can order it from Ronbow? He said no because they didn't sell it to me, discusted I left and resolved the issue on my own. Friday the Hans Grohe shower valve failed and leaked to the floor below my bathroom causing fairly major damage. The valve is guaranteed for life by Hans Grohe. Saturday trying to get a head start on ordering or replacing the valve I went to Furgeson again with receipts and the failed valve. The parts people wouldn't even give me the time of day, all they would say was you need to contact Hans Grohe. Horrible Customer Service read more

Received product and they were suppose to reimburse a percentage for shipment. Overall, upgraded to three stars and appreciate the reach out. read more

This is not your local ACE hardware store or Home Depot. It's mostly focused on the professional plumbing business. Yes, they will sell to home owners as well. I've received help in replacing Koehler parts as well as other hard to find parts. Don't expect to find these items on their shelves. They've got a group of folks that will track down parts, order and contact you when the parts arrive. This is my go to place and I do recommend it. read more

Ferguson's is a dinosaur that needs to join the extinction group and we will all be better off. Terrible customer service, I mean terrible. Ted is fine in front of you but good luck getting a phone call returned or email question answered even after you buy $30K worth of product. That probably explains why some reviews are ok. If you need something, they have it in stock, they can actually sell it to you. So for the grocery store of appliances they are fine. If you need ANY help at all, and I do mean ANY HELP, GO ANYWHERE ELSE. Ferguson's was so unhelpful we bought our washer/dryer for more money at Best Buy because of kitchen appliance purchase experience was so poor. If you don't take my advice you will regret it! You have been warned, and judging by the reviews, you have been warned A LOT! read more

I'm on board with many of the prior customers w complaints in regards to service. My wife & I were there for 30 mins and nobody even looked at us. I have five bathrooms to remodel & plan to spend $100k. My industrial wholesale company has a resale account w Ferguson. The showroom has tons of manufacturers for bathroom/kitchen faucets & shower heads. It's worth going there to get ideas or product numbers & shop it around for best prices at other businesses. Now, I have to call them to get this info, since they didn't help me yesterday. If this were my business, I'd fire everyone of them aside from the receptionist. Ferguson sells nationally & I assume trades on the stock exchange, so I guess they can afford to & deal w their lame employees in this particular showroom. Wait until the next recession when nobody is buying & see if they all remain. read more

AWFUL, SNOOTY EMPLOYEES I honestly cannot believe how the employees treat potential customers. The lady that sits in front and answers the phone is condescending, rude, and insulting. Rather than being helpful and providing assistance, she makes you feel like you are bothering her and that you are the dumbest person to roam this earth. She said to me, "yes of course we provide pricing to you at your appointment, that's what a bid is!" Really? I'm so stupid that you, the middle aged lady working the phones at a plumbing store has to explain to me what a bid is. If you want horrible customer service and want to feel like an imbecile , this is the place to go. read more

We have been in a heavy remodel for the past year. We just Finished our last order with David Garcia in the Redondo Beach showroom location. He has been absolutely amazing! Always available and helps us with every detail and is always willing to help in deciding on appliances faucets and accessories! Thank you David for all of your assistance! We will upload all of our pictures as soon as our bathrooms and kitchen are finished! :-) read more

The plumbing supply department is a mixed bag. The upside is that they usually have the right parts in the correctly labelled bins. That being said, don't expect a lot of help finding the parts - take a number and wait - it ain't Home Depot. They cater to professional plumbers or skilled do it yourselfers... don't expect real insight or help. I usually buy supplies here when directed by my plumber(s). The last water heater I bought was defective from the get go - internal gas leak (per my plumber and the Gas Company). The manager said "it must be that the connection was overtightened because the insides are never defective" and "the gas company knows nothing" - without even looking at the unit. He expected me to take apart the connection open up the unit (voiding the warranty) and send photos. I had my plumber pay a visit in person and the the whole attitude changed completely - now they were willing to exchange the unit. If you are just an average guy the management will treat you like crap - if you're a regular, experienced plumber or large plumbing company it's a whole other story... Do yourself a favor - have your plumber do the legwork here and avoid a personal appearance. Better yet, go to Home Depot or Lowes and you'll have a much better experience from start to finish. Too many other painless options in L.A. read more

Horrible customer services. She is so snobby ! If u take appointment only, you should put a sign on your door " appointment only ". Otherwise you should have somebody to take care of walk in. read more

Thankfully I saw their sign from the 405 freeway. My renters broke the spray wand of my kitchen faucet, so I called them to locate a replacement part opposed to buying a new one. Before arriving at the store, I was told to take pictures of the faucet so we could determine the manufacturer. Since it was a special order and I have only owned my condo for 11 months, JR was able to tell me it was a high-end Moen; looked up the model number and suggested I contact them for warranty information. Although I did not have the receipt, they are sending me a new wand that was supposed to cost $122. Honest and informative people. Location was difficult to find (behind wall of Vons/Salvation Army on Inglewood and Marine), but worth looking for. read more

Horrible customer service!!! The salesman never returned call for additional items for my order !

I rarely write reviews, but had the worst customer service here. After waiting patiently an hour I was told that they had no idea how much longer the wait would be, even though there were 4 associates in the front who were apparently not able to assist. These associates were gabbing about when they were to take lunch breaks and how Friday night dates went, but made absolutely zero effort to assist. I understand being a busy weekend, but the place was not very full and I don't understand the purpose of staff hanging around if they can't assist customers. Truly unbelievable customer service. read more

This is a very sad reality. I want to like these people. After all, they have a lovely showroom. But, man, the customer service is dreadful! Case in point: I came in to find a pricey soaker tub and had good service. I got all my questions answered. When I returned a week later to make a $5,500 purchase, NO ONE could help me. Not even when they knew I was there to buy. How is that even possible?! Needing to make the purchase for my bathroom reno timeline, I drove up to Rebacks Plumbing and guess what? I saved $400 on the same tub. read more

I tried to go there and hours show on the door that its open but nobody answers. If they prefer an appointment they should state it on the door or on their voicemail message. read more

Stoppes in to check out tubs. Was greeted and assisted right away by Jasmine at the front desk. Answered my questions and printed spec sheets. Next day, made an appointment to get more info and was able to sit with a salesperson named Michelle. She also gave me lots of info and answered my questions. Ignore the crabby reviews. This is a good place :) read more

Terrible service. 0 stars. Guy in the parts department is an ass hole. You can get better service at Home Depot.

I echo everyone's sentiments. The customer service here is trash . My fiancé and I are renovating a home in Claremont so we decided to come here for bathroom fixtures. I must admit the showroom was awesome and after a little wait we were seen by a sales rep, let's just call her M for short.... M was nice she recommend some very beautiful fixtures that were in our budget. M said our fixtures would arrive in a couple of days at which point she would ship them to my fiancé's business. In addition, M told us she would email us a quote for the appliances that we liked. Well, did M do what she said? Absolutely not! After 2 weeks of waiting I decided to call in to learn that my products had arrived. I figured they had no intention to ship my products after they had been in the shop collecting dust for a week, so I drove down there to retrieve them. Ran into M at the store who explained she was behind and will send our quote in a couple of days... that was 3 weeks ago... Anyway, I opened my products, at my residence, to find most of them had imperfections like scratches, dents etc. So I called immediately to order replacement items. I ordered replacements 3 weeks ago. I received no call, no email, no text from Ferguson on the whereabouts of my items. I called in yesterday and was told my products are still in the warehouse in Stockton CA. I was left a vm stating my items will be in soon, but I'm not holding my breath. Needless to say, their communication is non existent like their customer service. I had such high hopes for Ferguson because from the outside it looks like they have it all together. However, this process has proven otherwise! Also, M if you are reading this we are still waiting for our quotes... read more

I have been shopping here for years and have done at least 20 different jobs along the way. I have never had any issues and the staff is amazing. Ted, Sri, Jessica and staff are an amazing team. Their knowledge is outstanding and truly care about their customers. We have had issues with defective products showing up from the manufacturers before, and they always take care of the problem, no questions asked. Do yourself a favor and call ahead for an appointment if you have the time, you won't be disappointed. read more

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To add to all the customer service bad negative reviews, I noticed Cassidy had a questionably unprofessional, and flirty attitude with my partner, and even when I heard her over the phone. read more

I just came to this location and I walked around for about 15 minutes and no one bothered to try and help me.I'm in the process of remodeling my home, they had items that I loved but iI will be taking my business elsewhere. read more