Had my vehicle at Old Dominion twice in about six months, neither accident was my fault, just bad luck. After the first one, they did a great job. The body work was spot on, and when I picked it up the whole vehicle was cleaned inside and out. It didn't just look fixed, it honestly looked better than before. Second time around the insurance company ended up totaling it, so no repairs were done, but they were still solid to work with. Good communication, straightforward, and I always knew what was going on. If you need collision work in Eugene or Springfield, these guys are worth calling. Good people, quality work, and they run things the right way. Hopefully I don't need them again anytime soon, but if I do, I'd go right back to them. read more

I had a fantastic experience with OD when my car needed repair! They were open and communicative throughout the entire process! Thank you for getting me back on the road! read more

I was very impressed with Old Dominion, from the time I first contacted them, to the time I got my car back in perfect shape. Very customer centric, and highly focused on making it stress free for you. The best in the business that I've seen in my 38 years as a car owner - no question. They automate, streamline, and perfect processes to save you time and hassle. For example, I was able to use their phone app to document damage on my car in less than 10 minutes, so I didn't have to drive it in for an estimate, and it worked without a hitch; it worked 10 times better than the glitchy app from my big name insurance company. It's clear that Old Dominion works hard behind the scenes to perfect their processes because they really care about the customer experience. They are also very consistent with giving you access to a live person to talk to. This person was Mikah, their front man, and he was there virtually every time I called. On the rare occasions he wasn't, the backup person delivered my message and he got back to me right away. Never felt like I was left hangin'. A very nice detail they provided that made a huge difference, is that they would deliver short summary updates twice a week (I think every Tuesday and Thursday) by text so you would always know what's going on. They have an efficient flow of info from the garage to their filing cabinet, and this makes it right to your phone, regularly. Which garage do you know that does that? These people really want to make it stress free for you. I live in Corvallis, but if I evert need any car repair done in the future, I will go with Old Dominion in Eugene. Nothing against Corvallis specifically, but these folks are the best I've seen in the business. read more

I recommend Old Dominion 100% to anyone that wants exemplary service and beautiful repair work on their car. This is the only certified Tesla shop in Eugene so that the repair work is excellent and guaranteed. The staff go above and beyond what my expectations were, especially Kaileigh and Lainie. They are friendly and very generous with their time with explanations of the repair process; provide clear and quick communication with returning emails/texts and phone calls; and give honest and helpful recommendations. Their suggestions helped ensure that my auto insurance paid fully for their work which I certainly was feeling stressed about. They even lent me a car at one point to make sure the process was smooth and easy for me. This is the only auto body repair shop I would trust to take my car into. Outstanding work! Thank you to all the wonderful staff at Old Dominion:) read more

What a humorous and moderately insulting experience with Old Dominion. If I want my car repaired, I will have to wait until October, approximately 4 months from today for repairs to commence. Apparently Old Dominion operates on the same schedule as neurosurgeons in Eugene-Springfield? Missing at Old Dominion, seems to be a bit of honesty from this high end body shop. Make no mistake, this is not a question about their good quality of work. However, there are several auto body shops in Eugene-Springfield that do just as good or even better work. My wife, the claimant, was rear-ended by a Geico insured. The moment I mentioned Geico, I saw an immediate look of distress from Old Dominion representatives. But wait...after taking a few pictures of my car that's in excellent condition at 63,000 miles, Old Dominion would not write an estimate. The other body shops were more than happy to write an estimate for repairs that they could see. And everyone knows unseen additional damage will require a supplement and maybe a re-inspection by the adjuster at a later date. I guess Old Dominion is too special to write an estimate of damages they can see? Instead they told me I would get a text message in 2 weeks and then a "phone consultation with one of our estimators." Hello? This isn't a situation after a snow or ice storm when body shops are backed up. As a matter of fact, my friend had his 15-year old Camero repaired at Old Dominion without any 2 week wait for a "consultation." They repaired his car within 40 days. My phone "consultation," 2 weeks later, consisted mostly of a sales pitch about how Old Dominion always uses OEM parts while others may use after-market parts...the same thing most body shops were saying 30 years ago. Most all reputable body shops use OEM as long as you request that. She also told me that since Geiko was responsible for the bill, there is a chance I would have to pay an unknown amount out of pocket, since Old Dominion and Geiko apparently refuse to negotiate regarding repairs. And finally....yes I would have to wait 4 months for repairs to begin. Translation: Old Dominion only wants to work with certain 'easy to negotiate insurers.' That is just fine and it's their right to pick and choose their customers. I'm sure they choose the most profitable repairs, and insurers who pay off body shop estimates. With my car at 63,000 miles the hatch and bumper needed replacing. I guess having to negotiate with Geiko isn't very profitable? Anyway my thoughts are that Old Dominions silly antics such as 2-week delays, text messaging to just schedule a "consultation" which isn't much more than a sales pitch, warning about certain "cheap" insurers, and that they are booked out by 4 months, is blatantly insulting to most customers intelligence. There are other fine quality body shops in the area. An inquiry with the State of Oregon Insurance Commissioner may shed additional light on the issue of body shops unwilling to negotiate or compromise regarding physical auto body damage. When you are rear-ended, and the body shop "warns" you that the claimant insurer may not pay for all repairs, perhaps that is time to write the letter. read more

This place is scam-like ... expect to have a huge bill after your insurance company pays ... they try to act like they are providing quality but it is really over priced and marked up costs read more

Having to utilize the services of an auto body shop is never fun, and unfortunately I've had two experiences which led me to Old Dominion. However, regardless of the circumstances, I've always had great service from Old Dominion. They're locally owned and have been in business for as long as I can remember. I've always had great service experience here. They've been incredibly responsive, they have a great communication system, they've always given me quotes incredibly fast, and they've always been on schedule. I feel very well taken care of here and even in the most unfortunate of circumstances, Old Dominion has made my not super great experiences with my car as good as it possibly could get. I trust them and will definitely use them again in the future! read more

It has been 2 months since I first contacted Old Dominion about repairing my car that was hit by someone else with good insurance (they immediately cut me an initial check payment). I offered to bring in my car for Old Dominion to look at, as the scratches and damages are subtle enough to require in-person viewing and tactile feel. The young gal who answered the phone insisted that I just send photos, as this is their "process." Someone texts me and I send multiple pictures from various angles. I hear nothing for weeks and text them. They then asked me about other damages. There is none, according to my novice eyes but again, this is why I insisted on having them see the car. It's now been over a month since that text reply to them, and I have heard nothing. My guess is that the repair is not major enough for them to make a profit, and so I am neglected. If you do not have 10 minutes to look at my car and are not willing to reciprocate my investment in time to drive to you for an efficient assessment of my car's damages, I will take (have taken) my business elsewhere. You are busy and profiting for now, but reviews and competition will give you a run for your money. Please work on changing your customer service -- be human, get off your devices, and see people in-person (that's still really "in" and appreciated, i.e., customer service). read more

Thank you Old Dominion for your excellent customer service and amazing communication throughout the whole process. Thank you for the special gift when I picked up my Tesla. read more

Old Dominion Collision Centers - Old Dominion did an amazing job repairing my Tesla. They had amazing customer service and communication through out the whole process. - Body Shops Near Me - Eugene, Oregon

I just had the cracked windshield on my Model 3 replaced at Old Dominion Collision which is now a full service, Tesla-certified body shop. In every respect it was an ooh-la-la experience and I can't recommend them highly enough. First, the work was done very well and the car was cleaned inside and out and looked far better when I picked it up than when I dropped it off. Additionally, there were so many great touches. Loni and Scott, my points of contact were both exceptional. I was very happy with the car I got to use while mine was being repaired. They worked with insurance (in my case Sherry Schaefers at State Farm who also is great) so that the financial end of things was seamless. The car was ready when promised and I left one happy guy. While I hope to never need a body shop again, if I ever do I'd to back to Old Dominion in heartbeat. They care and it really shows. read more

I tried getting a quote from them, and immediately I felt unsettled about the entire process. They do everything over text/phone. They don't look at the damage in person, which I feel is odd because it's hard to look at the details without seeing it in person. The date to get an appointment was months out. The gal on the phone constantly let me know that going there would be like "buying Nike shoes, or buying Walmart shoes." When I asked for her to send me a quote, she was hesitant and didn't want to unless I was actually going to choose them. The entire process left me feeling uncomfortable. read more

I am extremely satisfied with the repairs to my vehicle here . They are by far the best shop in Eugene and the customer service from all the representatives is outstanding. Specially the lady at front desk manager , Loni I received a red rose after my car was repaired I think that was really sweet and it honestly brighten my day read more

Over the years I've had several cars brought back to perfection after being banged up. (only one was MY fault) The staff is wonderful to work with and help with dealing with the insurance companies. I get my car back looking like new with a rose on the front seat. My wife likes the roses so much that I might go get my car banged up to get another rose! read more

I noticed my review has been deleted and since it popped up as a memory on FB I can repost it every year! This happened March 25, 2017.... Recently had my truck repaired. When I got it back it had been driven 26 miles and there were still someone's cargo straps and carabiners affixed in the bed of the truck. The repairs seem good so far but I'm very angry they used my truck. Guess that explains the multiple delays. read more

I recently had my car repaired at Old Dominion after being rearended. Old Dominion did a fantastic job. Loni and Scott did a great job with customer service and the guys in the shop have my car looking like nothing happened. They also cleaned my car inside and out after the repair. I recommend them without reservation and wouldn't hesitate to return there. Thanks Guys!! I appreciate you and your work. read more

Super friendly people. My door wasn't aligned properly so I was gathering a few estimates. The place I went to right before quoted me at $170 but Old Dominion spent about 5 minutes fixing it before sending me on my way free of charge. Definitely recommend! read more

My '73 Super Beetle was backed into and the young lady was honest enough to leave a note. I had a recent experience with Old Dominion involving another vehicle that got hit, so I chose Old Dominion to do the repairs. I had to have the VW towed to OD because the master cylinder needed replacement. That's when the problems started. When the car was delivered, I spoke with the office manager and explained the situation to her - including the fact that the car was towed due to previous brake issues. On a subsequent call, I spoke with a different office employee who, without even looking at the car, told me the car would, most likely, be totaled. No insurance adjustor had looked at it yet. When the owner of OD found out the car had been towed due to a pre-existing condition, he refused to do the work and gave me the bullshit excuse that the VW with bad brakes made it dangerous for his employees to move the car around the lot. He admitted that had the VW been rendered undriveable due to the crash, it would, somehow, mysteriously, be safe for him to move around the lot. Mind you, none of this was my fault. Not my car being hit, not towing it OD (bad brakes), it wasn't even my insurance company. The more I tried to explain this to the owner, the more he dug his heels in, and the excuses as to why he wasn't going to do the work multiplied. This conversation finally ended with me telling the owner that I would have the car towed from his lot and taken to someplace that would do the repairs. His response... "Good luck with that - no one will touch that car until you get the brakes fixed". "Oh, and good luck getting your insurance company to pay for the tow". So, it turns out that during my first conversation with the insurance company, when I told them that the VW was undriveable due to a pre-existing issue with the master cylinder, he should have advised me that the tow would be out-of-pocket. He didn't. The owner of OD thought I was lying and trying to stick him with the tow bill. Even after I told him that every conversation I had with every one of his employees I explained that the car had a pre-existing condition. It didn't matter. He didn't have the professional integrity to find out where the miscommunication occurred. So, I spoke with the insurance company again. They realized their error and agreed to pay the original tow bill, and then tow the car to my house. OD wasn't done yet... When the tow company got there, the office manager, rightfully, called me to authorize their release of my car. She couldn't resist adding one more dig about needing to "get this car off my lot". Flash forward a couple days. The adjustor comes to my house and looks at the VW. I tell him the story and he says, "Oh, they won't work on a car that old"... And, the repairs were nowhere near "totalled". I did them in my driveway. If you do decide to use OD, you better call first and find out if your car fits their plug and play style of body repair. Also be aware that totaling your car might be more financially convenient than labor costs read more

Great customer service! About 4 years ago, I got into an accident where I totaled the front end of my car. It was a BIG project to fix but they did a great job! Recently I was having troubles with my AC in my car so I took it to the dealership that I always go to and had them look at it. They charged me $115 just to look at the problem and told me it was a hose that was placed improperly and it would cost another $385 to fix it. That's $500 just to replace one hose! The man at the dealership also asked me if I had been in an accident because the way the hose was placed was different than how the dealership usually positions it. I told him I had the front end replaced and he suggested that I go back and show the people who did the repair (Old Dominion) I then went back to Old Dominion and showed them my problem and they not only fixed and replaced the hose for free, they reimbursed me the $115 I payed to the dealership! I highly recommend Old Dominion! read more

Poor quality work & even worse service. Had Old D repair my car after being rear-ended a few years ago. I went back to get it & the trunk lid was painted very poorly. When I complained about the excessive orange peel look on my trunk lid & showed them how it didn't match the existing paint, the manager wouldn't admit their was a problem. After a rather heated discussion, he finally said that they'd fix it. They did, but I shouldn't have even been given the car back in that condition, nor should I have had to argue with him about an obviously shoddy paint job. Just got a company car back that was repaired by Old D. Again, not terribly impressed with the quality of work. Do yourself a favor and go somewhere else for paint & auto body work. read more

They are always very nice and accomidating. They will set up all the rental car stuff for you and even the tow truck. After they are done you can't even tell your car was in a accident. I really appreciate the auto detailing before you pick up your car too. Now if only insurance could conduct themselves this seamlessly. read more

High integrity shop. My car has been in for two repairs, both have been perfect. I referred a friend and she was also pleased with the service and staff. read more

I was rear-ended while driving my girlfriend's car. I was concerned about navigating the insurance process and after talking to Old Dominion, my concerns were no longer. They arranged everything from talking to insurance, to the rental car company to pick up and drop offs. Customer service is top notch! Highly, highly recommend them. read more

Can't say anything but great reviews for old Dom. It was a long repair but they were so great keeping me posted on every step of the process. Jessica was so great I appreciate her continued contact with me on the progress of repairing my vehicle. I would like to thank you and your wonderful staff for going beyond their duties and staying late to finish my vehicle read more

AVOID THIS COMPANY!!! My girlfriend took her car to this company after it was hit parked outside our apartment. The company did OK cosmetic work on it, however when we received the car, 2 days later than they quoted us, not only did they welch on, then revise the conditions for certain services they "offer", they fooled around with her cars computer as well as returned it with an engine that sounds like its about to blow up. Their customer service is awful, they treat you like you are stupid and overall do nothing to resolve the issues for which you speak with them about. Needless to say that although my girlfriend knows little about cars, they gave me the same run around and it didn't work out to well for them. Called and filed a complaint through the Better Business Bureau. AVOID THIS COMPANY!!!! read more

I had a mirror replaced on my car for super cheap, great quality work, the three women up front were so nice and sweet to my dog that I brought with me. They even gave her a toy! This place rocks! read more

Horrendous! I imagine they are the worst repair shop in town. Hood not aligned, body panels not aligned, and weather strip not attached properly to the roof. Left it with them to get it fixed, the next day the hood was still not in align, but got it straightened out. Left and found that electronics were messed up, temperature gauge, keyless entry, air bag monitor, and alarm all not working! They said they inspected the vehicle?! Will likely be taking legal actions, avoid the nightmare do not come here. If I could give 0 stars I would. read more

Worst customer service I have ever experienced! After receiving my "fixed" car they had not aligned my hood correctly and therefore my lights did not work which resulted in me receiving a ticket. When I took it back to have it fixed they were extremely rude,even the owner who came out to talk to me, and never once did anyone apologize for their mistakes. I would rather pay someone else to have their mistakes fixed then take my car back here and deal with these people again! read more

Came in with a big dent in my Dodge Ram after a windstorm. The damage was repaired quickly, just a week, and the paint work was flawless. If my truck is damaged again, I will definitely go back. read more

They took my totaled car and made it look like new. Service was super, from initial estimate...to loaner car...to office staff...every contact better than I expected. read more