My mother was in an accident a few weeks ago, like 5 cars piled up because the idiot at the end of…read morethe line was likely texting and driving, so she rear ended the person in front of her, and it became a chain reaction. So we needed to have the car repaired. Luckily mom's car didn't sustain much damage because of where she was in the line of cars.
Mom originally took the car in for the estimate herself. Now, it's hard to impress a cranky old lady. But they managed to do so here. She took it to two body shops, within a block of each other. She told me she felt welcomed here. They were thorough and honest in their estimate. They were super respectful to her (she can come across as a bitch without meaning to quite often) and i was impressed by that. It's rare she does big things like this on her own due to her age and health problems, so it's pretty impressive when she comes home and says they actually helped me.
So we schedule the car to go in, and I take her. It was supposed to be done on Wednesday, late in the day. Mom typically has chemo treatments on Wednesday each week, so we weren't sure if that would get in the way of picking up the car. They said it could be picked up Thursday morning if needed. They gave us a loaner car free of charge, which was very helpful. I wasn't a fan of the loaner car, but like most people, I hate change and anything different. But it was a courtesy they offered, so I really can't complain.
They preformed the work, I went to pick up the car late Thursday afternoon. Mom was in the hospital at this point, so they got to deal with my brother and me instead of mom. They were perfectly fine with me keeping the loaner car an entire extra day (it was almost 5 by the time I made it in because of mom being in the hospital), and my brother paying them with a credit card over the phone.
I inspected our car before I went in to sign for it. I was very interested in the paint job, if they had blended it appropriately, or if it was obvious it was redone after being in a wreck. I've seen bad paint jobs before where they don't match it, so I was watching for it. I would be the person who makes them do it over until it's right. I looked at it from every possible angle, multiple lights, etc. I couldn't find anything to tell me it was in a wreck. They did a wonderful job. I still look at it and I'm impressed. I check it periodically, thinking I'll see something I missed when I picked it up. Nope, the bumper lines up perfectly, it's paint matched, and beautiful. I can't even find the tiniest reason to complain or nit-pick their work.
I subsequently took it in a few days later for a completely unrelated estimate for a paint bubble/chip. The guy I talked to and dealt with (I wish I had paid attention to his name) was great. What really stood out to me was he remembered mom and I from the previous week. He asked if he'd heard correctly that she was doing chemo treatments and how she was doing. I told him a little about her, but this wasn't even something we discussed with him previously. He simply overheard her and I discussing her Wednesday treatment and he remembered it. It's pretty rare someone remembers random stuff like that, or even cares enough to mention it and ask how she's doing.
Would I go back here for more work? Absolutely! I honestly can't say enough great things about this place. They treated my mother incredibly well, which is worth 5 stars alone. They worked with us keeping the car an extra day and my brother paying over the phone because mom was in the hospital. The quality of their work is impeccable. I've looked for signs of imperfections and I still can't find any. I took pics to compare, everything. I'm absolutely impressed.
Review 22 of 2017.
