Professionals. I brought in the vehicle for an estimate (I don't expect over the phone estimates;…read morethat's unreasonable). I got a direct answer, said yes and the work was done well. I think it turned out to be more work than expected. The quote was honored anyway and the work was very good. I was looking for quality, not the lowest price.

Summarily refused to spitball a cost for a simple scratch…read more.. Just give me a range so I have some idea what I'm looking at...$100? $1,000? I'm in a wheelchair...I can't just stop by... I just need to know roughly what it's gonna be before I try to pack up my chair and make it into the truck...I need to know if it's worth the tremendous effort that that requires... I'll take my business elsewhere, thank you.

After a nasty collision with a full-size, 8-point buck, my car needed extensive front-end repair…read morework. My insurance company recommended A&M for the repairs, and I am very glad that they did: What a fantastic repair shop. They were extremely responsive and professional. The work was done on time and, as I later discovered, they had restored the car to brand new condition. As other reviewers have pointed out, the crew at A&M are very knowledgeable, highly professional, and totally honest. I highly recommend this company for any auto body work that might be needed.

My family has been taking our vehicles A&M for a few years now. they are very professional ,…read moreknowledgeable, honest, straightforward and kind. So when I had some paint damage that required repair. Jason and his crew took care of the problem and restored my car to brand new condition. I am very pleased with the work that was done. Thank you Jason and the crew at A&M! Keep up the great work!

Class act and very professional. They did a great job repainting the roof of my Tacoma. Reasonable…read moreprice and quick turn-around

They did a fantastic job on our Toyota Avalon. It looks like a brand new car. Bringing in another…read morecar for some touch up paint

Aerle Seims was very attentive and communicated well during the work on my car. When I had a…read morequestion regarding the work, he communicated in a very polite fashion and ensured that I was completely satisfied. Complete customer satisfaction is clearly a goal at B&R. I would recommend them to anyone.

Wow! Straight…read moreanswers, no bull, nice folks. Local talent that knows what it's like to deal with big corporate insurance companies. Highly recommended.

I was persuaded to try this shop first when we needed to straighten a front bumper slightly so that…read morethe sensors would have the right "direction". And my reliance on Yelp reviews really paid off! Rick came out to evaluate the situation, and suggested that perhaps he'd only need the "bumper bar" for the job. Whereupon be brought out a very heavy contraption that he mounted on the corner of the bumper and proceeded to straighten it. It took all of about 3 minutes -- and no charge at all. I'd read here that their prices were reasonable, but this one took the cake. You can bet this is where we'll go in the future if we need auto body work done! Tom

Matt did an amazing repair on our car after an accident. He was very detail oriented and a…read moreperfectionist. I love it! He said he makes sure that the car is back within factory tolerances on the body and he even blends the paint on both sides so it doesn't look like a repair. The color was a great match and nothing stands out between original and repaired. Jennifer was great with coordinating with insurance to make sure that we received new quality original parts on our low mileage and garaged vehicle, rather than settling for older salvaged parts that were unacceptable for the condition of our car. Our VW looks new again! The VW dealership even said it looks as if it was never in an accident, and they see a LOT of body and paint work come through their shop. They even immaculately cleaned our car inside and out. Thank you Matt and Jennifer! So pleased with the level of quality!

I have been using Yelp for years, and up until now I have never written a review. I feel compelled…read moreto write a review about Kustom Auto Body due to the fact that Matt, the owner, and his team did a stellar job replacing the bumper on my 2008 BMW 335i. I take great pride in maintaining and ensuring that my car stays and looks as clean as possible. Coming home from work one day, a truck blew its tire which smashed into the front of my car, leaving behind the remnants of what had once been my beautiful bumper. I got in touch with my insurance who informed me that I could get it repaired, and that I could choose my own shop. After looking through some reviews on Yelp, as well as a friend referral, I decided to check out Kustom Auto Body. I stopped by the shop after making an appointment to see what my options were. Matt was professional, friendly, and down to earth. He certainly knew his stuff, and after looking at my bumper recommended that it should be replaced. I ended up going with a bumper which required a bit of "kustom" work to get it to fit, and Matt along with his team did an excellent job. Not only did Matt do an amazing job installing my aftermarket bumper, but he even spot painted my rear bumper and deck lid which had peeling paint. After seeing the finished product, I can assure you that Matt has an eye for detail and takes great pride in his work. I would highly recommend checking out Kustom Auto Body in Eugene. Even though my insurance paid for everything, Matt's pricing for labor and paint were more than fair, and were far less than what other places would have charged. I would trust Matt with any job I could think of, and I know I'll be back in the future.

They are amazing. Very high quality repair with text…read moreupdates on the process. Very impressed and highly recommended.

Did great work and fast…read more We had 2 issues later and and as expected, M&G said no problem, and they were both fixed. 1 issue was they forgot to put an emblem back, and the other a water leak caused by rear taillight. We didn't know about the slight leak until going through the car wash. If you ever find a body shop that requires you to schedule a text "consultation" 2 weeks out...you are probably at the wrong body shop. Again thanks M&G

I had the unfortunate circumstance of being in an auto accident in my 6-day new car. The first…read morecouple of days after the accident I was horrified, upset and stressed about the process of dealing with the accident. The insurance company for the person at fault asked me to drop my car at another collision shop - but after driving by Auto Craft for the last six years on my way to work, something made me think I should go there instead. (Thank you Oregon law!) The day I stopped by I was still pretty emotional about the accident. I was greeted by Zac who was incredible about calming my nerves and letting me know that everything was going to be okay. Since the first day, Zac has been informative and responsive to my questions and requests. He has also gone ABOVE AND BEYOND contacting the insurance company, sending photos and also making sure that my car was getting all the right parts to put it back into its original, beautiful state. (I haven't had to deal with the insurance company at all!) I appreciate the staffs' compassion and patience during my visits to their office. They are professional, humorous and down-to-earth people. I would and have recommended Auto Craft to all of my friends and family.

I'm always skeptical when my insurance company wants me to use one of their preferred Auto Repair…read moreshops, but my adviser assured me that AutoCraft was good to work with. They did not disappoint. Great staff and waiting room. The turn-around time was faster than expected and the repairs made turned out perfectly. Shout out to Dana, my service advisor at AutoCraft. She was excellent to work with. Would def take my business there in the future.