I was a licensed auto dealer in Oregon and California for over 25 years. I've been involved with,…read moreat many levels, lots of dealers, new cars, used cars and wholesale, in both states and even written a book (years ago) on how to survive this industry and if at all possible, avoid it altogether. The practices used my so many dealers, both new-car and used, is not an enviable one and the well-deserved reputation brought upon this profession is an unfortunate and difficult thing to deal with for the few decent individuals and companies that do exist. And now the good news! Florence, Oregon is honored to have one of the very best of these few decent companies that I've ever come across. I've only been lucky enough to have lived here since 2017, but have done business with Johnston Motor Company a few times now regarding my trusty 2004 Ranger. And then last week, I found the exact used car I've been looking for now for a few months, and every one of the folks I talked to in the process of "making the deal" have been just amazing. My well-tuned built-in BS Sensor still works very well, and the needle didn't even wiggle the whole time! These folks are my friends and neighbors here and I was treated as one of them. On this particular car, a like-new 2016 Ford Edge, my out the door cost was nearly identical to the figure I had in mind would be my offer, so no haggling was involved. The whole transaction was a pleasant interchange. The staff (that I met there, about five of them) all live here on the beautiful Oregon Coast, some all their lives, they seem to know everybody in town, and when I left there with my new ride I felt more like I'd just shared a get-together with neighbors than having survived a car purchase. I've received the same level of performance from the service department, plus having my Ranger repaired there was the same kind of experience. So any of you folks, neighbors or visitors, Johnston Motor Company has my recommendation - in case I haven't made that clear yet! Skip Thomsen Florence

I brought my f150 to have the IWE system fixed. Instead of them fixing it they disabled it so the…read morefront axles are locked all the time now. Plus they charged me $200.00 to disable it when fixing it the correct why would have cost $350.00. It still needs to be fixed the correct way. When I called to ask what the heck. The head guy at the service counter told me it was what ford said to do. I looked that up on the ford's website. It clearly states that it is a temporary fix. I did not ask for a temporary fix. They are refusing to fix it the the proper way. How I asked for it to be fixed. They simply state that is ford's recommended fix. Funny I did not know that ford owned my f150. Needless I will be going else where. I would have thought being a small town service center, they would try to please the customers not drive them away. Thanks for the help serenely Dave A

Fast and great job. Finished in three days and expert blending of the paint. Great personality and…read morehe surfs. I will recommend him to all my friends and anyone looking for great auto body work. Oh and his prices are more reasonable then any other body shop.

The best ever. Great work, in a timely fashion, and it looks new. Would recommend it to everyone…read moreneeding body work. Plus the owner is a really nice guy.

They are amazing. Very high quality repair with text…read moreupdates on the process. Very impressed and highly recommended.

Did great work and fast…read more We had 2 issues later and and as expected, M&G said no problem, and they were both fixed. 1 issue was they forgot to put an emblem back, and the other a water leak caused by rear taillight. We didn't know about the slight leak until going through the car wash. If you ever find a body shop that requires you to schedule a text "consultation" 2 weeks out...you are probably at the wrong body shop. Again thanks M&G

They don't answer the phone. How can you run a business if you don't answer the phone…read more Are you closed up?

Quick update that I forgot to do! When I took my truck in for brakes they called me back and told…read moreme that I didn't need them. All that they needed to do was blow the crud out. I was happily surprised to hear this and to save me some big bucks. Glad to see that there are still some good guys in their line of work!

Amazing local company. The owners have amazing hearts and their work it top quality…read more PS. The receptionist Helen is the best they could or will ever have.

We Took my wife's Jeep there, We Had an Appointment, they let it sit on their lot for 4 days, then…read morefinally started work on it. Then they wouldn't answer their phone, on Wednesday, they finally said it would be ready Thursday about noon, we had doctor appointments and could not pick it up, until Friday, they said Friday morning would be fine, we live 20+ miles away. We drive in about 10 am Friday, they had sent it to another shop for a front end alignment, without asking us, and we wasted a round trip to pick it up. They would not even tell us where they sent it, so we could call and cancel the allignment, and be able to have our principle means of transportation back for the weekend! All together, we drove 120 unnecessary miles, because they could not be bothered to communicate with us.

Professionals. I brought in the vehicle for an estimate (I don't expect over the phone estimates;…read morethat's unreasonable). I got a direct answer, said yes and the work was done well. I think it turned out to be more work than expected. The quote was honored anyway and the work was very good. I was looking for quality, not the lowest price.

Summarily refused to spitball a cost for a simple scratch…read more.. Just give me a range so I have some idea what I'm looking at...$100? $1,000? I'm in a wheelchair...I can't just stop by... I just need to know roughly what it's gonna be before I try to pack up my chair and make it into the truck...I need to know if it's worth the tremendous effort that that requires... I'll take my business elsewhere, thank you.

Matt did an amazing repair on our car after an accident. He was very detail oriented and a…read moreperfectionist. I love it! He said he makes sure that the car is back within factory tolerances on the body and he even blends the paint on both sides so it doesn't look like a repair. The color was a great match and nothing stands out between original and repaired. Jennifer was great with coordinating with insurance to make sure that we received new quality original parts on our low mileage and garaged vehicle, rather than settling for older salvaged parts that were unacceptable for the condition of our car. Our VW looks new again! The VW dealership even said it looks as if it was never in an accident, and they see a LOT of body and paint work come through their shop. They even immaculately cleaned our car inside and out. Thank you Matt and Jennifer! So pleased with the level of quality!

I have been using Yelp for years, and up until now I have never written a review. I feel compelled…read moreto write a review about Kustom Auto Body due to the fact that Matt, the owner, and his team did a stellar job replacing the bumper on my 2008 BMW 335i. I take great pride in maintaining and ensuring that my car stays and looks as clean as possible. Coming home from work one day, a truck blew its tire which smashed into the front of my car, leaving behind the remnants of what had once been my beautiful bumper. I got in touch with my insurance who informed me that I could get it repaired, and that I could choose my own shop. After looking through some reviews on Yelp, as well as a friend referral, I decided to check out Kustom Auto Body. I stopped by the shop after making an appointment to see what my options were. Matt was professional, friendly, and down to earth. He certainly knew his stuff, and after looking at my bumper recommended that it should be replaced. I ended up going with a bumper which required a bit of "kustom" work to get it to fit, and Matt along with his team did an excellent job. Not only did Matt do an amazing job installing my aftermarket bumper, but he even spot painted my rear bumper and deck lid which had peeling paint. After seeing the finished product, I can assure you that Matt has an eye for detail and takes great pride in his work. I would highly recommend checking out Kustom Auto Body in Eugene. Even though my insurance paid for everything, Matt's pricing for labor and paint were more than fair, and were far less than what other places would have charged. I would trust Matt with any job I could think of, and I know I'll be back in the future.

Told me he had no time to paint the hood on my Cadillac!…read moreWill not go there again, business looks like a dump!

unfortunately, i put a dent in the back of my Mercedes SUV but was fortunate to have Brothers Auto…read moreBody repair the damage. They are awesome people and did an amazing job. The car looks as good as new and they detailed it before I picked it up. I am very impressed!

Rich is a STAR! While the repair took a bit longer than hoped due to parts shortages and cold…read moreweather, the work is excellent! Rich kept us informed and did everything possible to bring my car back to beautiful and fully functional. There were a few challenges, but Rich made it happen. We highly recommend for all your body work needs.

Rich is the real deal...don't bother with any other body shop in southern Oregon!!…read moreHe doesn't cut corners and does amazing work. I've used him twice in the last year...after hitting a deer and a tree mishap crushing the rear of my car.