3/16/2023 Is when the incident took place.
Vic + Julie are the owners of OK Nails in Waukegan.
For those of you who are leaving reviews AFTER this one (because I'm certain Julie asked you to in an attempt to drown my review out) please understand that I once felt exactly like you did. They treated me very well as long as I was giving them hundreds of dollars and had NO complaints. The moment I began speaking up about some of the things I'd noticed is when both Vic and Julie became disrespectful.
I've been a patron of this business since September 2022, spending anywhere between $150-$300 every two weeks, not including tips. Vic does my nails, Julie has done my brows and lashes on occasion and there is a new young lady there who had recently started doing my pedicures.
Vic did a very subpar job on my nails causing the sugar he initially applied to my nails to come off the same day I left the salon. He also overcharged me. When I brought this to both his and Julie's attention, they were dismissive but Vic ultimately stated that he would refund my money back to me. I ended up needing to go back into the salon because the designs on both of my hands began to come even more off after only a few days. When I arrived to the salon on 3/16, Vic greeted me in a very passive-aggressive way saying, "What you want?" Even though he was being rude, I showed him my nails and asked if he could fix them.
He grabbed a color off the shelf claiming that it was comparable to what I'd already had on my nails but it was a different formula.
Things started to really go left when Vic removed the acrylic from my nails but didn't replace it with new acrylic. He also ended up putting a glitter formula on my nails that didn't match the current designs. When I brought it to his attention that it didn't look complimentary to what he'd already done he instantly became irritated and I said to him, "Vic, you know this doesn't look right". He immediately started yelling at me in front of customers. I was completely shocked as I've never had an experience with a technician or any establishment - yelling at me when they are supposed to be offering me quality service.
I asked Vic to provide me with a refund several times throughout the conversation that was had on that day and he went back on his word and refused to give me a refund even though he stated he would during the phone conversation when I called about my nails a few days prior.
It is very strange to me that a business who easily makes thousands of dollars in a single day, would be so resistant to providing me with a refund being that we had a healthy business-to-consumer relationship up to this point.
I've gathered that they are used to dealing with customers who may become aggressive and disrespectful but that has NEVER been my disposition with them. So my thinking is, wouldn't you rather retain a good relationship that you have with a customer who patronizes you consistently AND has been very respectful of your business?
I also contracted a fungal infection in both of my toes and as a result, I am currently on medication to cure the infection which is also causing me a lot of emotional distress because if you know anything about fungal infections, they can be a pain to get rid of especially if you don't catch it early.
Even knowing that I have a fungal infection, that was caused by OK Nails, the lady who has been doing my pedicures did not exercise proper sanitization and safety. I had to come in on this same day to have my nail polish removed so that I could begin using the prescription the doctor gave me. I witnessed the lady who does my pedicures, removed the polish from my feet with her drill, file my nails down and store the same file back on her storage shelf even though she knew I had a fungus.
Files are only 0.99 so she should've disposed of the files to prevent possibly spreading the infection to other customers. Both Vic and his wife displayed inappropriate behavior by yelling, calling me names, and threatening to call the police as a scare tactic. I would steer clear of this place for so many reasons, namely Vic's disrespect and lack of care when handling issues with customers and the overall sanitization of this place.
In the meantime, I have reported them read more