Jane did my pedicure today and did such a phenomenal job! I am obsessed with my holiday pedicure!…read more‍‍ I let Anna pick out what she wanted to do for my manicure and she chose the perfect design and colors I love this spa. Everyone is so sweet and kind. It's so relaxing, the pedicure chairs give the best massages. Orchid Nail Spa is my happy place.

I've been here twice for a regular pedicure because the reviews are high. But each time they've…read moretried to force me to get no chip or gel, on my toes. And they always try to convince me to Not get French. Not to mention the sink area where I put my feet was dirty and they barley cleaned it before my service. They always give off rude, irritated vibes.

Women owned business in the heart of Grayslake, easy to get to with parking. You will receive…read morepersonalized service as the only person, or possibly with one more person, in the salon at a time.

Pros: online booking. Great cuticle work. Cons: they only do gel polish and the massage was only…read moreso so. They were super professional and fun to talk to. Very clean. Cute little spot.

My first time here and it was an awesome experience. I used their great booking system. I chose the…read moreservices I wanted and my technician of choice. Some places you kind of awkwardly stand around until someone acknowledges you. Not here. They greeted me as soon as I entered, it was really nice. They also took me in at my actual appointment time. Most places I've been to, I make an appointment but still have to wait sometimes up to 20-30 minutes. My technician was Lexi. She was very detailed and meticulous. I did a French signature pedicure and dip French manicure. She made sure to take what I actually wanted into consideration without making me second guess. You know how you go to places and you say one thing that you want and the technician goes, "it will be better this way" or "I think you should just do this". She didn't do that at all and I appreciated that a lot. All in all I will 100% be returning to this salon. Lexi is great!

I walked in today to get the remainder of my acrylic taken off and decided to do a full set…read moreinstead. Sam who did my nails cut me and I tried to stop him many times and asked him to wash my hands he said wait till he finishes shaping. I said ok. Once I washed my hands I asked for alcohol. Sam gave me some alcohol. I'm trying to not get an infection because the cut is deep. Then I go to pay. My total was $55 and when I was about to make the payment I see that the machine says $56.10. I asked the guy behind the desk why is it $56.10 and he said there is a 2% card fee. I told him you can't surcharge debit card transactions because it is illegal and to take off the fee. He refused. He said there is no way for him to do it. I said you can adjust the $55 to make it $55 with the fee. He said no. I tried to explain to him again that they can be fined for this and that I can file a complaint with visa for refusing to take off the fee and for charging debit card fees. He said to me do you want me to call the cops so you can file a complaint and took the phone pretending to dial 911. I told him you don't file a complaint with the police but visa and Mastercard. I asked for the owners phone number and name and he refused to provide it to me. So he wanted me to call the police to report this. I am in disbelief. I will file a complaint with visa. It may be that the swipe companies are not setting up businesses up correctly but they should know better. Image below from visa clearly stating that you can't surcharge debit cards.

I've been coming to Family Nails for years, and there's a reason I keep going back, Lena and Daniel…read moretruly treat you like family. The atmosphere is warm and welcoming every single visit. Their manicures and pedicures are beautiful and last for weeks. One of the things that really sets them apart is how skilled they are at treating ingrown toenails. People come in just for that, they're simply the best. You can tell they really know what they're doing and care about your comfort. It's no surprise the place is always busy, they've built caring relationships with their customers and it shows. If you're looking for a nail salon that combines lasting quality with genuine care, this is the one.

I have been going to Family Nail for several years never had my nails done very much because I…read morenever felt comfortable till Daniel and Lena. I feel like they're family - they do a great job on my nails and toes - the shop is inviting and friendly - unlike some other salons in Libertyville. I've read a few negative reviews and wonder what kind of person would ever say anything negative about them - if you don't like what they do - don't go back there are many salons in Libertyville.

It was my first time at this salon, I wish I got the lady's name she did amazing! Thank you!!read more

I went to the salon two weeks ago, and my experience was not good at all. I got a pedicure, and…read morewhen they started cleaning my feet, they cut me very deeply; I am still healing, and I'm already heading into my third week. They didn't even clean my feet properly. Asked for the color--don't even get me started: I picked a shade from the samples they showed me, but when they applied it, it didn't even match. I had started going to this place because the salon I used to visit now operates by appointment only and no longer accepts walk-ins. I really don't want to do this review, but I been on pain on my feet already for so long, understand accidents happen but is inaceptable when you pay for service want to treat yourself for a moment and this happens.

I tried calling several times asking for an appointment. Often the line was busy so I had to use…read moreoffering video phone call provider ( I'm deaf and I often would get my nails done ) but it discriminated me because I'm not currently or previous clients it won't accept new clients. I'm like really ? I'll look other places elsewhere. It's not open to welcome new clients. Or is it because I'm deaf and treats me differently?

Mary, is THE BEST nail person out there. My nails are always in point and NEVER break. I did a…read moreSpartan race last year with long nail and was scared they were going to break, they didn't even chip. If I could give a million stars I would

Absolutely LOVED my no chip cat eye manicure with Jenny !! She is meticulous, detail oriented, and…read moreunderstands the importance of a clean nail bed/cuticles! Thank you Jenny !

This review is solely based on customer service, period. I did not end up getting any services from…read morethem, thankfully. So. I had make an appointment for two pedicures and one gel manicure for my friend. I was told that the appointment would be at 1030. When the day came, my friend and I were running five minutes late so we called to let them know out of respect and if they couldn't take us, understand as well. Well when I called, I spoke to someone who said that our appointment was at 10 and not 1030. They also said they were with their 1030 appt now. I was shocked, I said that that was not my understanding and if we were already 30 mins late to an appointment which should have started at 10, a call would have been nice too. The lady on the other said nothing: no sorry, no "there must have a miscommunication"....nothing. The only thing she did suggest is that I can find another salon. So, with that being said, I told her to cancel the appointment, informed her that my friend and I would not come back to their establishment and rebooked with another nail salon in the area who took us in promptly, did a phenomenal job on our pedicures and my friends manicure and lastly, communicated efficiently and effectively. And while I get it, services like this have their bad days but it doesn't mean that their customer service should lack in the essence of treating their customer like decent human beings. I would say that maybe I could try this place again but nah, I don't think so. Next please.

Every time I have gone to Mellow Nail Lounge, I have left with a set I loved!!…read moreThe staff are very attentive and kind, and the decor is chic and modern. I recently came in for a Valentine's Day set that I designed, and was with nail tech Becca, who is fantastic at complex and detailed designs! My go to nail spot for sure!!

Made an appointment online the night before for a deluxe pedicure. They were ready when I arrived…read moreat appointment time. No wait. Mia did a lovely job ony feet. She was indeed mellow but more importantly careful and thorough. She took her time and even though the salon was busy on the Saturday before Christmas I did not feel rushed at all. Was in town visiting family but would definitely come back to this Latina owned small business.

This is the second time I got my acrylics done here and they popped off not even before 2 weeks…read more They're over priced and I felt rushed while they were doing the nails. Not going here again. Now they pay you a "surcharge" for cleaning and supplies.

They could improve everything!!!! They rushed my nails over charged me for some dip I didn't even…read morewant. There was left over powder dip on my fingers for days until it finally came off! The place was giving money hungry and didn't care how their customer feel or want. I should have believed the other bad reviews it's very true what they say.

I was recommended this place and also kept seeing them on my Instagram explore page, so I decided…read moreto give them a chance since I've been looking for a new nail spot. I went in just for an acrylic removal and asked for a nail trim/manicure. I assumed that meant my nails would be cut, buffed, shaped, and that my cuticles would be taken care of. I wasn't looking to get polish since I had a broken nail and just wanted my natural nails cleaned up. The person who worked on my nails had great customer service, which I really appreciated. However, I was disappointed with the actual service. Not all of my nails were clipped, they weren't shaped, and my cuticles weren't done. I did ask for my nails to be cut all the way down, and while I understand limitations with my broken nail, the rest didn't turn out how I expected. I didn't say anything at the moment because I wanted to give it a chance, but I ended up leaving unhappy. I've heard a lot of good things about this place, which is why this experience was surprising. I even had to go to another salon right after to get my nails fixed. I would like to give this place another chance in the future, but as of right now, I don't think I will.

I was visiting from out of town and was in desperate need of a pedicure! I walked into this…read morebeautiful salon and was greeted by friendly staffs. A young lady Jaichana (I think I spelled it correctly) gave me one of the best pedicures I've had. She was really sweet and did an amazing job. I will definitely be back and will tell all my friends about this salon.