Jane did my pedicure today and did such a phenomenal job! I am obsessed with my holiday pedicure!…read more‍‍ I let Anna pick out what she wanted to do for my manicure and she chose the perfect design and colors I love this spa. Everyone is so sweet and kind. It's so relaxing, the pedicure chairs give the best massages. Orchid Nail Spa is my happy place.

Few weeks ago I stopped in with a small time window and a hope and prayer that they could get me in…read moreas a walk-in. At first it wasn't looking good, they were busy and had appointments coming in. I was willing to compromise what services I was getting in order to fit in whatever time they had. They found a way to make it all work though! I was very happy with the quality, customer services, friendliness! Everything! I got a dip mani with gel polish and a regular pedi. The salon was clean and welcoming.

Women owned business in the heart of Grayslake, easy to get to with parking. You will receive…read morepersonalized service as the only person, or possibly with one more person, in the salon at a time.

Pros: online booking. Great cuticle work. Cons: they only do gel polish and the massage was only…read moreso so. They were super professional and fun to talk to. Very clean. Cute little spot.

I walked in today to get the remainder of my acrylic taken off and decided to do a full set…read moreinstead. Sam who did my nails cut me and I tried to stop him many times and asked him to wash my hands he said wait till he finishes shaping. I said ok. Once I washed my hands I asked for alcohol. Sam gave me some alcohol. I'm trying to not get an infection because the cut is deep. Then I go to pay. My total was $55 and when I was about to make the payment I see that the machine says $56.10. I asked the guy behind the desk why is it $56.10 and he said there is a 2% card fee. I told him you can't surcharge debit card transactions because it is illegal and to take off the fee. He refused. He said there is no way for him to do it. I said you can adjust the $55 to make it $55 with the fee. He said no. I tried to explain to him again that they can be fined for this and that I can file a complaint with visa for refusing to take off the fee and for charging debit card fees. He said to me do you want me to call the cops so you can file a complaint and took the phone pretending to dial 911. I told him you don't file a complaint with the police but visa and Mastercard. I asked for the owners phone number and name and he refused to provide it to me. So he wanted me to call the police to report this. I am in disbelief. I will file a complaint with visa. It may be that the swipe companies are not setting up businesses up correctly but they should know better. Image below from visa clearly stating that you can't surcharge debit cards.

I never get pedicures, but got one today and it was a bad experience. the gentleman doing my nails…read moreclipped tf out of my skin and made it bleed. he had to occasionally keep wiping off the blood bc it wasn't just a little nick. he then asks if i had an ingrown toenail. i do not, i yelped because you literally cut the skin on the side of my toe. not because there's an ingrown. now i'm worried about it becoming infected. i attached pictures of what it looked like when he was finished, and what it looks like a few hours later. i've had a few jolting pain sensations shoot down to my toe over the past few hours and it's been painful. i'm not happy.

I've been coming to Family Nails for years, and there's a reason I keep going back, Lena and Daniel…read moretruly treat you like family. The atmosphere is warm and welcoming every single visit. Their manicures and pedicures are beautiful and last for weeks. One of the things that really sets them apart is how skilled they are at treating ingrown toenails. People come in just for that, they're simply the best. You can tell they really know what they're doing and care about your comfort. It's no surprise the place is always busy, they've built caring relationships with their customers and it shows. If you're looking for a nail salon that combines lasting quality with genuine care, this is the one.

I have been going to Family Nail for several years never had my nails done very much because I…read morenever felt comfortable till Daniel and Lena. I feel like they're family - they do a great job on my nails and toes - the shop is inviting and friendly - unlike some other salons in Libertyville. I've read a few negative reviews and wonder what kind of person would ever say anything negative about them - if you don't like what they do - don't go back there are many salons in Libertyville.

I don't usually do my hands (I'm an electrician--hands stay busy!) so yes I still go to the salon…read morebut it's for the pedicures! I've been loving the trend of acrylic toenails lately. I think they make your feet look super cute, and it's not something every salon does well--or even offers. That's how I ended up finding Party Nails and Spa. I came in less than an hour before closing after a really rough week at work. I just needed a minute to breathe and do something for myself. Not only did they take me in with zero hesitation, but they kept working on me past closing time. That alone says so much about their customer service. The pedicure came out so good--super clean work, I did only put acrylic on my big toes, and just an overall pampered finish. The vibe was relaxed, never rushed, and honestly, it helped turn my whole day around. Sharing some pics so you can see the quality for yourself! If you're thinking about trying acrylic toes, or just need a place that treats you like more than just another appointment.

I am extremely disappointed with my experience at Party Nails in Waukegan. This was my fifth visit,…read moreand I had always gone there for a simple pedicure. During my most recent visit, the manager talked me into getting a manicure as well. I believed I was receiving a basic manicure and pedicure, so I was shocked when my bill came to $105 before tip. My previous visits had been around $65. I later realized that gel polish had been applied. I never specifically requested gel polish and generally avoid it because it has damaged my nails in the past. About three weeks later, I returned to have the gel removed and get a pedicure with regular polish. At that point, the owner told me they "never use regular nail polish." I found that very difficult to believe, especially since I had never requested gel polish and was never clearly informed that it was being used. As a disabled customer living on a fixed income, I need to know exactly what services I am receiving and what they will cost. Instead, I felt like services were added without being properly explained, resulting in a much higher bill than expected. When I tried to address my concerns, I felt dismissed rather than helped. What upset me most was the lack of transparency and communication. Customers should be clearly told when they are receiving upgraded services that cost significantly more. Unfortunately, after this experience, I will be taking my business elsewhere and cannot recommend Party Nails to others.

Mary, is THE BEST nail person out there. My nails are always in point and NEVER break. I did a…read moreSpartan race last year with long nail and was scared they were going to break, they didn't even chip. If I could give a million stars I would

I tried calling several times asking for an appointment. Often the line was busy so I had to use…read moreoffering video phone call provider ( I'm deaf and I often would get my nails done ) but it discriminated me because I'm not currently or previous clients it won't accept new clients. I'm like really ? I'll look other places elsewhere. It's not open to welcome new clients. Or is it because I'm deaf and treats me differently?

Absolutely LOVED my no chip cat eye manicure with Jenny !! She is meticulous, detail oriented, and…read moreunderstands the importance of a clean nail bed/cuticles! Thank you Jenny !

This review is solely based on customer service, period. I did not end up getting any services from…read morethem, thankfully. So. I had make an appointment for two pedicures and one gel manicure for my friend. I was told that the appointment would be at 1030. When the day came, my friend and I were running five minutes late so we called to let them know out of respect and if they couldn't take us, understand as well. Well when I called, I spoke to someone who said that our appointment was at 10 and not 1030. They also said they were with their 1030 appt now. I was shocked, I said that that was not my understanding and if we were already 30 mins late to an appointment which should have started at 10, a call would have been nice too. The lady on the other said nothing: no sorry, no "there must have a miscommunication"....nothing. The only thing she did suggest is that I can find another salon. So, with that being said, I told her to cancel the appointment, informed her that my friend and I would not come back to their establishment and rebooked with another nail salon in the area who took us in promptly, did a phenomenal job on our pedicures and my friends manicure and lastly, communicated efficiently and effectively. And while I get it, services like this have their bad days but it doesn't mean that their customer service should lack in the essence of treating their customer like decent human beings. I would say that maybe I could try this place again but nah, I don't think so. Next please.

Soooo relaxing. Truly mellow. I got a top notch pedicure. The nail tech made me feel very…read morecomfortable the whole time & the owner let me do a walk in although they are appointments only! Made my day Thank you!

I made an appointment with this nail salon as I live close by and decided to give them a try…read more My appointment was at 10 am I arrived at 9:57 am. I was greeted with a hello and asked what my name was. After that the lady doing someone else's nail told me to sit in the second pedicure chair and that someone would be with me. I sat on it and put the arm rest down and turned on the massager, I waited 10 minutes, then Adriana came to do my pedicure. I personally did feel like she was a bit harsh on my feet and as you can see she cut me with the file while she was filling my nail, I just wish that she would have been a bit more careful. Anyways I wanted to mention that when she came out to do my pedicure she did not say hello or good morning, she just looked at me without a smile. I would think that good customer service is saying hello welcome to my nail shop etc or even a good morning. When she was done she told me to sit in another chair so I could get my finger nails done. The lady that took care of that was Rocio and she was nice and even told me to tell her if she was a bit rough or I hurt. I did tell her once since the file was rubbing on the side of my finger and did cut me a bit. Overall I think this place needs a lil more customer service because I noticed that between them there's some kind of difference. I would give them a 5 out of ten, I did love my finger nails and the work that Rocio did, but my nail polish on my feet didn't look too good and my feet look dryer than when I went in. I think this place has potential but customer service needs to be worked on. Greeting the customers as they come in and meeting them as you do the service etc. I have a few autoimmune diseases and I am also disabled so I'm really used to being treated with helping me in the pedicure chair and pulling down the arm rests and asking what massager do I want. Helping me put my shoes back on or at least offer it. Will I come back? I might give them a mother try. This shop is Latina owned from what I was told and I as a Latina want to support my community. Yet I definitely hope they step up their game.

I walked in tonight on a whim, and was very pleased with Kim's service! I had a royal pedicure with…read moregel polish. The exfoliation and massage were amazing she was friendly and just the right amount of talkative and I already scheduled my next appointment. Services was 75 dollars and worth every penny.

This happened twice in the same manicure. Another nail popped off…read more The salon is very nice though.

I was recommended this place and also kept seeing them on my Instagram explore page, so I decided…read moreto give them a chance since I've been looking for a new nail spot. I went in just for an acrylic removal and asked for a nail trim/manicure. I assumed that meant my nails would be cut, buffed, shaped, and that my cuticles would be taken care of. I wasn't looking to get polish since I had a broken nail and just wanted my natural nails cleaned up. The person who worked on my nails had great customer service, which I really appreciated. However, I was disappointed with the actual service. Not all of my nails were clipped, they weren't shaped, and my cuticles weren't done. I did ask for my nails to be cut all the way down, and while I understand limitations with my broken nail, the rest didn't turn out how I expected. I didn't say anything at the moment because I wanted to give it a chance, but I ended up leaving unhappy. I've heard a lot of good things about this place, which is why this experience was surprising. I even had to go to another salon right after to get my nails fixed. I would like to give this place another chance in the future, but as of right now, I don't think I will.

I was visiting from out of town and was in desperate need of a pedicure! I walked into this…read morebeautiful salon and was greeted by friendly staffs. A young lady Jaichana (I think I spelled it correctly) gave me one of the best pedicures I've had. She was really sweet and did an amazing job. I will definitely be back and will tell all my friends about this salon.