I was recommended this place and also kept seeing them on my Instagram explore page, so I decided to give them a chance since I've been looking for a new nail spot. I went in just for an acrylic removal and asked for a nail trim/manicure. I assumed that meant my nails would be cut, buffed, shaped, and that my cuticles would be taken care of. I wasn't looking to get polish since I had a broken nail and just wanted my natural nails cleaned up.
The person who worked on my nails had great customer service, which I really appreciated. However, I was disappointed with the actual service. Not all of my nails were clipped, they weren't shaped, and my cuticles weren't done. I did ask for my nails to be cut all the way down, and while I understand limitations with my broken nail, the rest didn't turn out how I expected. I didn't say anything at the moment because I wanted to give it a chance, but I ended up leaving unhappy.
I've heard a lot of good things about this place, which is why this experience was surprising. I even had to go to another salon right after to get my nails fixed. I would like to give this place another chance in the future, but as of right now, I don't think I will. read more