1. Ohio Plumbing

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Twinsburg, OH

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Ohio Plumbing

1.4 (5 reviews)
Closed • 8:00 am - 1:00 pm

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Mr Rooter

Mr Rooter

(76 reviews)

I can't say enough positives about Mr Rooter. The tech they…read moresent, Rob, was awesome! He was very knowledgeable and personable. Everyone I dealt with were fantastic! AND they were available same day for everything!

I was experiencing a clog/backflow in my upstairs bathroom -- water was backing up into the shower…read moreand the toilet wasn't flushing properly. Importantly, there were no leaks into my first floor at this time (this becomes relevant later). I contacted Mr. Rooter, and their AI system scheduled an appointment. Unfortunately, no plumbers were actually available on the date provided, so it took an additional two days for someone to come out. Inconvenient, but ultimately the least of my concerns. When they did arrive, they cleared the drain to address the backflow issue ($557 cost). Approximately 1.5 weeks later, water began leaking from the upstairs bathroom into my first floor when the shower was used -- the backflow persisted, and now there was a leak. Before Mr. Rooter's initial visit, even with more severe backflow, there had never been any leakage into the first floor. I called Mr. Rooter again because the timing seemed too coincidental. They came out promptly and ran a camera through the drain. They told me the "pitch" of the drain was inadequate, but did not explain why water was suddenly leaking into my first floor. The response I received was essentially: "Until you fix the pitch, you'll continue to have leaking." I requested the video they took, and the plumber said he would send it later -- I still have not received it after two requests. I then called another plumber for a second opinion. Unlike Mr. Rooter, this plumber actually cut into the first‑floor ceiling to inspect the leak (Mr. Rooter never did this). He found water damage at the base of the toilet and confirmed that the toilet had not been installed properly by Mr. Rooter. While he couldn't verify the pitch issue without running a camera, he made it clear that an improperly installed toilet will leak at the base during backflow. This all occurred in July. Despite multiple phone calls and emails, Mr. Rooter has not reimbursed me for any of the damage caused. Since the second plumber re‑snaked the drain and advised replacing the toilet, I've had zero issues. Combined with the fact that Mr. Rooter never sent the pitch video, I strongly suspect the "inadequate pitch" explanation was simply a distraction from the real problem: the toilet was installed incorrectly, and the drain was not properly cleared. To date, Mr. Rooter has not taken responsibility or followed through on their promise to "look into it." Mistakes happen -- I understand that. But it is the responsibility of a service provider to make things right through reimbursement, transparency, or at minimum, communication. None of that has happened here.

Ohio Plumbing - plumbing - Updated November 2026

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