A gentleman named Jonathan was there, probably the technician/owner. He quickly figured out the…read moreproblem and gave advice in what to do with my old phone that is probably about to not be operable. He was honest and his objective was to help me and to save money. High integrity. I definitely recommend this place .

Excellent service for a fair and honest price. I went here after my iPhone 13 pro max got the…read moregreen screen of death from seemingly out of nowhere. The technician was very knowledgeable about this kind of problem and happened to have in stock the exact part needed to fix it. He had it done quickly, properly and for a fraction of the price the manufacturer would have charged me. 10 out of 10, highly recommend.

I needed to find someone with the tools to get a jammed stylus nib out of the barrel, and went to…read morethe right place! Not only was the person there friendly and helpful, but they also support Aloha Ili'o (animal shelter). They got the nib out of the S Pen in under 5 minutes and were very transparent about - "Here's the piece that was stuck," so I could see the work for myself. Not only was this worth my time, but I know the money was also benefiting unhoused/lost and injured pets post hurricane.

I had such a satisfying experience with Levi at Hawaii Cell Phone. Forget me trying to explain what…read morewas going on with my computer bc I am a techno dinosour. Nah, this review is about Levi and his professionalism (yet friendly and soooo dang smart). He clearly cares about each customer's situation. I know this bc I was there for awhile and witnessed four customers come and go with their sick devices in need of wellness. This guy, Levi, has got it goin on and the place is oozing with aloha. It's a bummer to have a sick device, but you can feel comfort in knowing you're in good hands. Go, you'll see for yourself!

Staff was helpful and patient over the phone and in person. My iMac screen was replaced free of…read morecharge because it was covered by an extended warranty that I was advised by MME to look into before delivering the device for service. The Apple service advisor explained what I I needed to do and a potentially expensive repair bill was avoided. The repair was done well within the time promised, which was itself reasonable since the critical part had to be shipped here. If you are in need of repairs, don't hesitate to check with these guys for straightforward, honest, and helpful advice.

I will say their customer service is very good at being responsive and replying. I also love that…read morethey are apple approved so if you have apple care it's free for your covered product! I have a product that was out of warranty and their price that you have to pay to get it looked at gets applied to the total cost of the repairs needed and I think that's really good and ultimately why I did go with them! Mahalo Nui loa for helping me for the last 4 years now!

Two occasions now they have helped me fix my devices :) (iPhone and laptop screen). Quick and…read morequality service that was reasonable and professional. Highly recommend!

This store is a total rip off. They told me a phone case I was interested in was a certain…read morebrand-name brand. The phone cases are on a shelf, but not in the original boxes. The clerk went in the back, put my chosen case in its box and charged me for what I now know is much more $ than what I would have paid for the actual name brand case. I thought the name on the box was the model name of the case, as it's similar to the real item's model name. I should have questioned it, but I trusted the clerk knew what she was doing. When I arrived home I opened the box and found it was a cheap knock off brand.

Went in to get my iPhone 11 Pro screen repaired after an unfortunate accident shattered the screen…read more Pros: quick, mediocre "fix". Acceptable for those with old devices where no warranties are covered. Cons: I was not informed before consenting to fix that my iPhone would always have the software error status that Apple cannot verify that the screen is an Apple certified screen. This voids any and all warranties through Apple, including Apple Care. Customers should be informed that this status will always be present before consenting to having their iPhone serviced by Phone Guru. The alert will never go away. I would also say, for anyone who comes in not knowing their Apple Care status, that Phone Guru should inform them of the status of their Apple Care before servicing their device. I was charged $140 plus tax to have the screen repaired. You might say I should have known this, and I understand trying to run a business and make money, but Roman didn't even mention that AppleCare was on my current device. Regardless, the repair screen is darker than the original Apple display, does not have Apple True Tone display features, is less clear, and regularly freezes and becomes unresponsive to the touch screen, requiring that I click one of the side buttons which puts the display to sleep in order for the touch screen to be responsive again. Also, my cellular service has been impacted and is much slower to respond than it was prior to the fix. Unfortunately I cannot recommend this business for any repairs. You're better off sending them in to Apple and paying their fees. For old devices which aren't covered though, this is a good choice if you're in a pinch while on vacation, or have a much older device.

Great service, highly recommend. Grandson phone fell and shattered, Fixed like brand new.read more

Everything went well and Henry helped me with other issues my phone had…read more HiGHLY recommended!

Replacement part took its time arriving but Henry stayed on top of it. Laptop works like new now…read more Affordable, friendly, and close to Bananarama bakery. Winning!

I love this computer story fix complicated problems of my PC which I used for Flight swimming and…read morefor writing books. My computer is a critical part of my everyday life is a retired person. I had trouble with other shops. I like this shop vegetable. I've had nothing with good service from them at reasonable prices --what more can one say five Stars

The owner asked for my login which is against Apple's policy backed up by online advice from Apple…read more I have had my identity stolen since then. Don't give your code and maybe look for the other Apple repair shop nearby for security purposes

Highly recommend, good communication, good quality of work and goes above and beyond to help the…read morecustomer make the right financial choices when it comes to repair vs. buying a replacement.

Carol does very good and reliable service and repair to cell phones and also computers. She has…read morefixed and repaired both.