Best fax on island!!! I love the ladies that work here they are super welcoming and helpfulread more

AMAZING customer service! If there's a place that should set the example for how business should be…read moreconducted and how others are treated, it's THIS business! I'm always warmly greeted with a smile and have come to know the aunties that run this business. Always delightful conversation and they go out of their way to help me! Please support this business, you'd be doing yourself a favor. Their hours are so convenient and so is the location!

Excellent service, good staff They are obliging and helpful Can't imagine getting my mail…read moreanywhere else

I've had a mailbox with this company for years now, and i am very happy to still have my box here…read more Staff is very friendly and professional. Full Send Mailing Service!

Thiis past year they have been great to deal with. I do recommend them for your mailing needs.read more

The Staff are all exceptional helpful and courteous. A special shout out to Summer who always…read moregreets her customers with a delightful and cheerful smile that will brighten even the darkest of days. The best place to get your mail.

To be honest, I was sorta shocked that there wasn't a UPS Store in Hilo town…read more Whenever I travel for work, it's not uncommon for me when I fly to the neighbor islands that I pack alot of gear, & parts. After using my parts, I like to ship out the broken parts back to the mainland, that way I can avoid having to haul it back to Oahu. I have used the UPS Store in Kona, but since I was working in Hilo this time, the closest UPS Store was in Pahoa. Located at a small strip mall called "Puna Kai Shopping Center", you can find this little UPS Store just a stones throw from a McDonald's. Lots of free parking at the strip mall, so access is pretty easy. I walked into the store and was greeted right away. The friendly clerk processed my package, & gave me my receipt, and off I went. Although Pahoa is a little drive from Hilo town, at least this UPS Store provided a very valuable service to the Big Island community.

It's so great when you buy something from Amazon and you want to return it. The UPS is the ticket.read more

Service and staff has always been wonderful and efficient. Every customer is greeted and treated…read morewell.

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

Found this mail box service near my home and it's better than the post office down the road. Staff…read moreis super friendly and getting a PO Box is a breeze! When receiving packages, they will text you with a photo, tracking # and time they received it. They don't mail out anything, but great for receiving your mail and Amazon orders! Good location and parking is never a problem.

I love everything about Aloha Mail in Pahoa HI. We have mailboxes by our home, but not enough…read moreboxes for packages, so we use to have to go stand in line at the Post Office in Pahoa for packages. Now we just go to Aloha Mail and get our mail and packages, and everyone there is always smiling. If we are out of town, they hold our mail for us there - just have to let them know. Aloha Mail is the best option for us and we love the staff too! Highly recommend them.

We have been using Aloha Mail for several years now and they are the best in the area for mail and…read morepackage service. The staff is friendly and competent and if there is a problem they go the extra mile to solve it. Their rates are reasonable and kupuna get a discount. They are ALOHA Mail for a reason. If I had to find a fault it would be the crazy parking lot (not much they can do about that) and their somewhat limited hours but it's a fair trade off for the service that they deliver.

With the very long waiting lists for a mailbox in towns in the near vicinity, I am happy that Aloha…read moreMail had a mail box for me. They are friendly and helpful and they provide excellent communication regarding packages received. Thank you to the hardworking, cheerful owners.

I have not used this place for storage but I have used this place for a few years for my mailbox…read more Awful hours. And now they have shortened then even more and never open on weekends. Even when they are supposed to be open they aren't half the time. Definitely don't recommend unless u never need mail in a timely manor.

Difficult hours, poor service, upon closing my account today they even gave me someone else's…read morepackage. Very bad experience....