first off let me tell you Gene is amazing. i have some business on the mainland and wanted to ship…read moremy tools, not only did gene give me a competitive price but offered suggestions on how i can better manage my delivery. even if it cost him business. second of all i called them up and gene responded within the hour. i emailed him before business hours.. i am still waiting on calls from others i called 3 or 4 days ago. this is all during the industries "crunch time" i will be calling gene for future shipping problems. thank you JNR

From the owner: At JNR Global Logistics, our mission is simple: Your Best Move is Our Only Mission. We believe…read moreevery move is more than just transporting goods—it’s about supporting people through important life transitions with honesty, expertise, and compassion. Based in Hawaii, we specialize in both household goods and commercial cargo, including long-distance relocations and container shipping between Hawaii, the mainland United States, and worldwide destinations. Whether you are moving your home or coordinating a business shipment, our team is committed to making the process smooth, stress-free, and transparent from start to finish. What sets us apart is our responsiveness, flexibility, and strong local network. We reply quickly to inquiries, tailor our services to fit unique needs, and leverage trusted connections in Hawaii and global logistics hubs to ensure efficient and reliable delivery.

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

Driver "Michelle" should be taken off all routes for laziness. This is the second package she had…read moretaken back to the ship center. I sat on my porch from 2pm til 7pm purposefully to wait for the van because there is construction directly in-front of our driveway. We've called fedex to inform them of the access due to the construction mind you we live on a corner, there are 2 other ways in to our yard besides the main driveway, both packages have been less than 10lbs. We live 1hr away from where they are holding the package and cannot just drive out there to pick it up. Can't get a human on the phone. Calling FedEx to file a former complaint, but adding it to yelp as well.

horrible! fedex sucks! the driver is a lazy bum, did not deliver my package, so they called me from…read morehilo, 1 hour away from me one way thus 2 hour round trip w/ gas at $5/gal! to come pick it up...then there is 100% no way to get a real person to talk to thus i guess i will never get that package! me myself i only use the good ol usps, they are wonderful! fuck fedex!

Very knowledgeable and friendly. They offer essential…read moreservices for shipping in our community. FedEx, UPS, DHL International and US Postal Service all under one roof. So convenient!

Shipping from Maui to the Mainland is always eye wateringly expensive especially for larger,…read moreheavier items, and I had the job of shipping a large piece of art and a set of schmancy binoculars with tripod to CA. I popped into MSP to see what size boxes they had, none big enough, so they kindly sent me off to AAAAA Storage in Honokawai who stocked exactly what I needed. I packed everything in bubble wrap and boxed it and and MSP took care of the rest, showing me pricing for different types of delivery, making sure everything was labelled correctly with fragile and this side up stickers, and they even had tape when I ran out. With great customer service and sound advice I found this friendly professional store a great place for shipping.

I had such a positive experience at Maui Pack and Ship in Kahului (415 Dairy Rd, Ste E)…read more After searching for weeks for an odd-shaped cylinder container to safely transport a piece of art, I was honestly close to giving up. A stranger suggested I try this place, and I'm so glad I did. Abel took the time to listen and creatively build a custom solution from materials he had on hand, even though they didn't carry exactly what I needed. When I offered to pay, he kindly declined, saying it was simply extra material he keeps for situations like this. I returned again for additional pieces, and he once more went above and beyond to make sure everything was secure. I later learned Abel is the owner, which made his generosity and hands-on approach even more impressive. Because of his thoughtfulness and ingenuity, I traveled safely with my artwork just before my flight. If you value genuine customer service and someone who truly cares about helping you find a solution, this is the place to go. Highly recommend. -- Charlotte

I had delicate items shipped from Maui to Arizona. They did an excellent job packing and shipping…read moreto me. I highly recommend them!! It is locally owned and operated! You will love the Aloha spirit!

I mistakenly left my laptop at the Hilton Grand Wailia and it was promptly returned to me using…read moreAkamai Business Center which is located on the resort property.

Be very careful about using their services. Posted prices are very very misleading, and there is no…read moreeasy method to dispute charges. I used a scanner in a resort business center, and was charged over $30 (price appeared to be a flat rate of $2). The scan also stopped early and I did not even get the complete document. Better to ask the front desk to scan for you than to try and use their services.

Thiis past year they have been great to deal with. I do recommend them for your mailing needs.read more

The Staff are all exceptional helpful and courteous. A special shout out to Summer who always…read moregreets her customers with a delightful and cheerful smile that will brighten even the darkest of days. The best place to get your mail.

To be honest, I was sorta shocked that there wasn't a UPS Store in Hilo town…read more Whenever I travel for work, it's not uncommon for me when I fly to the neighbor islands that I pack alot of gear, & parts. After using my parts, I like to ship out the broken parts back to the mainland, that way I can avoid having to haul it back to Oahu. I have used the UPS Store in Kona, but since I was working in Hilo this time, the closest UPS Store was in Pahoa. Located at a small strip mall called "Puna Kai Shopping Center", you can find this little UPS Store just a stones throw from a McDonald's. Lots of free parking at the strip mall, so access is pretty easy. I walked into the store and was greeted right away. The friendly clerk processed my package, & gave me my receipt, and off I went. Although Pahoa is a little drive from Hilo town, at least this UPS Store provided a very valuable service to the Big Island community.

It's so great when you buy something from Amazon and you want to return it. The UPS is the ticket.read more