To be honest, I was sorta shocked that there wasn't a UPS Store in Hilo town. Whenever I travel for work, it's not uncommon for me when I fly to the neighbor islands that I pack alot of gear, & parts. After using my parts, I like to ship out the broken parts back to the mainland, that way I can avoid having to haul it back to Oahu. I have used the UPS Store in Kona, but since I was working in Hilo this time, the closest UPS Store was in Pahoa. Located at a small strip mall called "Puna Kai Shopping Center", you can find this little UPS Store just a stones throw from a McDonald's. Lots of free parking at the strip mall, so access is pretty easy. I walked into the store and was greeted right away. The friendly clerk processed my package, & gave me my receipt, and off I went. Although Pahoa is a little drive from Hilo town, at least this UPS Store provided a very valuable service to the Big Island community. read more

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Purchased some 3 canvas photography prints in Hilo and needed to get them home to Oakland. Started at "Mail with Us" in Hilo and the owner there was very sweet but let us know she doesn't package items and told us to go up UPS store in Pahoa. Okay....the brilliant thing is that they were so sweet and helpful in UPS - they gave us all the UPS shipping options and prices which were higher than ideal for us...we also thought about a box to check them with the airline and that wasn't going to work...and then our lovely employee helper came up with the brilliant idea to bubble wrap them, put them in a trash bag and secure that and it could go with us as checked baggage. Would we have thought of that? Maybe. But it would have taken awhile. Could we have done it cheaper by going to Home Depot and buying the supplies? Maybe. Were we right there and the price was right? Definitely. So she let us know she had a couple of other things to get shipped out so it would be about 20-30 minutes. No problem. Went over to the grocery store, got some lunch, ate at the outdoor picnic tables in the center, then went back & it was all ready to go. And shout out to Hawaiian Airlines for it only costing the regular luggage cost of $40 and it arrived in pristine shape at the large roll-up door at Oakland airport. Thank you so much, UPS Pahoa! read more

The UPS Store - They put my canvases on last-see the trash bag covering on the side of the ramp - Shipping Centers Near Me - Pahoa, Hawaii

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Show up before closing time. We pay for a service that includes you being opened until 6. All closed up. Noone around. Super lame service. Super lame policy if you can't keep your side of the deal. I rushed here to be on time so you all close up early? I think I deserve a discount. This sucks. read more

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We are lucky here in Pahoa what we have UPS Store there. I like these guys, always fast and professional.

Not sure why their site saids they offer notary services when they do not. Also, I've tried phoning them several times, but their mailbox hasn't been set up. So, basically, you need to drive to Pahoa to ask a question. Other than that their service is great..fast, friendly read more

I'm writing specifically about the . I mostly go there for Amazon returns. I am STUNNED by the efficiency of the staff. I went there today for an Amazon return, the store just opened 8:30am. I saw 5 people walk in as I was parking my van. I figured " , ' ". But by the time I got my package out of my van, the people ahead of me ALREADY completed their business and I found myself next as I walked in. I was in and out of the store LITERALLY within 60 seconds. With all my transactions completed. And I got a "Merry Christmas" out of it. Thank You to the associate who helped me. read more

Rarely more than 1-2 ahead of me. Usually get helped right away. Employees are friendly. Service is quick, so worth it if you don't want to stand in long lines at USPS. More expensive. read more

The women working there are friendly and efficient. It is a pleasure to go there. There isn't a lot of parking immediately in front of the store, but there is more nearby. read more

This is a unique UPS Store where I've always been surprised by their excellent customer service and support. I love my box and the security I feel having my mail and packages delivered to this location. It's a little small however it provides some big services. Depending on the flow of their clients you might have to wait a few extra minutes but they all work efficiently to get you in and out with a smile. Mahalo read more

The UPS Store - Shipping Centers Near Me - Pahoa, Hawaii

Easy to return Amazon items and you don't have to pack the items- they pack them for you

I called before I went because I had some questions to ask. The lady who answered was very nice. When I got there the lady who helped me was also nice. read more

First off the woman that answered the phone was an interrupter, you know the rude people that don't let you tell them the whole story and interrupt you after a few seconds to blurt out some misunderstood answer. This happens many times in the "conversation". They also never returned my call from previous attempts to reach them. If you have to use them for the new Amazon return policy, they say they can't track anything because after they print out the receipt with the tracking number and give it to you the tracking number becomes untrackable. They told me there was no way to track my package in anyway because they "consolidate" all the Amazon packages under a new tracking number then sit on the new mega package for weeks before they send it. Amazon has a deadline to receive the package or the return is invalid. We are now close to that deadline. Her response again was we don't know if it was sent or not and is untrackable. Her conclusion, "Just keep checking with Amazon". TERRIBLE! read more

Sent my brother a label to ship/drop off at this location and the woman "OWNER" refused to accept my brothers package because their store couldnt make the commission off the drop-off package. Refused to accept it because she couldnt make the $1.50 commission and yet this store is the only UPS Store that has an issue accepting a pre-labeled drop-off because the label was created at a store on o'ahu. And my brother was just trying to ship an empty luggage back to us on O'ahu. Poor customer service. No such thing as ALOHA. Id spend my money and gas and go to another UPS Store. read more

I needed a document notarized instead of driving to a place I usually go to to and since the UPS store advertised they notarized documents I chose to take the shorter rout. When I arrived with my documents to be notarized I was handed a business card of a Notary and told to call this person??? What why do you advertise you do it if you don't! As I am starting to walk out the lady also mentions that this person is off Island right now!! By this time it would be to late to get to the location I usually go so I now have to arrange my time to do it another day! Extremely frustrating I definitely won't be going back to this store! read more

This is the best UPS I've ever been to. They are super friendly, everyone that works there. So helpful. Shipped out my Onewheel no issues whatsoever. They even did the packing for me for an extra cost which saved me so much trouble. I'm so thankful for this UPS. read more

This should be called the Ohana UPS Store because that is precisely how they treat their patrons. Despite being a smaller location - they uphold the highest standards of customer care on a daily basis. We were onboarded with much aloha as we transitioned from the mainland. Our packages are handled professionally - they make added notes and advise us if/when packages arrive in less than perfect condition. They provide excellent transparency by notifying us via text when packages arrive so we can plan our pickup accordingly. It doesn't matter how busy the mailroom or how much foot-traffic they receive - you are always greeted with a smile which is accompanied with their constant willingness to help! We sincerely value and appreciate each staff member and applaud their management team. Thank you for the warm welcome and for all you do for my family and for the community. Mahalo! read more

It is certainly nice to have a UPS store in Pahoa. Make's mailing packages and returning goods so much easier than having to drive into Hiko. read more

The staff was courteous and so helpful and patient when I needed something important shipped. They even referred me to the UPS website to get a cheaper shipping rate. . Definitely recommend! read more

rude customer service. charging exorbitant rates. on top of shipping thety wanted an extra $20