Needed more notebooks. Ordered online and pickup was easy. I walked in and notebooks were ready…read more Customer service, once again, was very good. The young guy was very patient with me and looked for my notebooks. Also shopped around for a few more 5 subject notebooks in store: very good prices. I think the best price Monday the Tri Valley, even better than Target especially when Target was out of stock in store. Will come again.

Some people just take their job for granted.. no more customer service experience service is…read moreoffered at Staples. San Ramon location. The TSA precheck business hours should be changed from 9 to 4:54 pm instead of 5 pm close.

For their recycling service:…read more You're usual ink cartridge recycling shop. Walk in, standard greeting, tell em why you're there, put 'em where they tell you, and bounce up out that 'Ridge World. The end. 20 min. parking spots out front, got to use one. 3 stars for average.

By appointment only. In an office building and was send out refills only. I called before I went…read moreand left VM but no return call but thought I would try. Just know before you go.

I have been going here for a long time. The people that run this store are absolutely amazing. The…read morecustomer service is fantastic. Always greeting folks with a smile, I feel as if the main person running this place (I think his name is Dev) genuinely likes people. Very helpful, always finding a way to make things fast and easy. They do get busy sometimes, but the line moves fast. Whenever I need something they have, I look forward to visiting them. Probably the best UPS Store experience I have ever had, and its been consistent. This places makes UPS look good! Thank you for serving our community.

Arrived with a small issue I needed some tape at the end of a box as the item…read moreStuck out a bit. I come from Castro Valley to this UPS store because everyone has always been extremely friendly and helpful. The one in Castro Valley not so Much. You can see my Precious reviews as well. I came here last week and spoke to Maddie about doing an overnight shipping which cost close to $200. She was most helpful. I've always received great service until today. I noticed that this gentleman was present last week and was not very personable with other customers so I opted to wait for Maddie. Today when I walked in, Maddie was busy with another issue and the same gentleman who later told me his name was Jesus helped me and basically said it's five bucks to deal with this issue or you deal with it. I understand that a business needs to make money, but this literally would've only taken a few strips of tape and I've been coming here for well over a year because they are helpful with small situations and don't charge extra when it's something minor. Clearly things have changed with Jesus. It's not just the decision to charge me five dollars, but it was his attitude and manner in which he spoke with me which was unacceptable and I won't be returning, and I can't imagine I'm the only one with this opinion.

Make sure Sales reps are not hitting you with their GP(Gross Profit) they might do it for 70% or…read more20% be smart on how you want to spend your hard earned money. They have a good pitch though sketchy organisation.

Our office copier was at the end of life and we had a terrible experience with KBA Office so we…read moredecided to look at Shamrock. From the moment we met Hayley G. she was amazing. Hayley and Shamrock have been so easy to work with, the product is terrific and the customer service is off the charts. She is always available and happy to help with anything including issues with our old company! Shamrock offers great products, wonderful service and all at very competitive prices. I would highly recommend them! Ask for Hayley G.

Since the SIP due to the COVID-19 pandemic, I was working from home and started to develop lower…read moreback issues from sitting too long. I called Ergo Seating & Products and spoke to Ted Chow. We discussed several options and he emailed me various chairs chairs and specs. I finally settled on a chair similar to my office chair at work. It was delivered in 2 weeks. I am so happy I purchased this chair as I truly love it! The back support, seat cushion, and chair adjustments options are fantastic! My back loves it! Thank you, Ted!

I was visiting family in San Ramon from when my laptop suddenly was having issues with holding a…read morebattery charge and giving me warnings to replace the battery. I hopped on Yelp and found Gabe of San Ramon Computer Repair. I believe in supporting small businesses. I let him know what was happening and explained that I was a small, lady run business and couldn't afford to be down days as that this was a working trip and I was flying home in 7 days. He completely understood my predicament and that time was of the essence. He asked for the make and model of my laptop and gave me a few options that would be the utmost convenient for me with minimal disruption to my work. The battery came in and unfortunately it wasn't a battery issue but that my laptop was well past it's prime and toast. Chase, an employee was incredibly helpful with answering all my questions on what type of laptop to purchase for my needs. He offered to remove any data needed off the laptop and also offered to dispose of my laptop. So yes, I didn't end up needing their services and yes, I am still leaving a 5 star review. They are truly a great company to work with.

Apple Car play allows certain functions of a compatible Apple phone to.be used via Siri voice…read moreoperation. Thank you Matt for taking my call at 6:29 p.m. I had questions about Apple Car Play. He was quite knowledgeable, and helped to explain Apple Car Play. I was fortunate to have him pick up the phone when most businesses close at 5.

After finally admitting defeat in what felt like a never-ending battle with my 2 Brother printers,…read moreI called a few numbers to see if there was a chance I could get them serviced, rather than just buying new ones at $600 a piece. OMS was the perfect fit. Cheryl answered the phone and after confirming they could service my specific models, she said they could send a technician to my home and told me the hourly rate and also that they didn't have a 2-hr service minimum or anything like that (which other places I called did have). I'm a mobile notary so even though these printers are for my business, it's not like I have an office with enough printer problems for two hours of work. I do print around 1,000 pages/day, so they're definitely work horses and I need them running at their best or I can't get work. After the short call, I had an appointment scheduled, and a couple days later, right at 10 a.m. (for an appt window between 10 & noon), I received a call from their technician and Co-owner, David, who was already on his way). I really appreciated his timeliness and communication and all the work he put in to diagnose/repair one printer, and laying the other to rest. David was friendly and worked diligently for the entire hour-plus time that he was here. he also went over a few different printer options for when I'm ready to purchase a new one and let me know what they sell and service through their company, so I look forward to working with them again in the future!

David is hands down the best copy guy I have ever worked with! Very honest and helpful! You won't…read morebe disappointed!

Just wanted to give credit where it is due! Ardu helped me out two days in a row. He understood…read moreall that was needed. Was done quickly and correct. I very much appreciated his knowledge and advice for my mail. Thank you again! Mrs. Hendrickson

I have been a customer of this store for over a decade. I have always received excellent customer…read moreservice except last week. The owner who is always very gracious was not present unfortunately. I was in a hurry and wanted to quickly drop a return package. There was no customer in front of me and I got the most horrible customer service from the two employees who were there. They were extremely rude to me. This is an unacceptable attitude towards a customer who will obviously not come back.

I have patronized this location countless times mostly for Amazon or temu returns. The staff here…read moreare excellent and professional and friendly. Honestly.I can't think of anything to criticize. Keep up the great work.

The employees at this UPS store are super friendly and took a great interest in my shipping of some…read moreof my collectibles and were enthusiastic about learning more. They have dolly's for you to use with high volume shipments to make it a smooth drop off