They are ALWAYS having outages! Once again their copy machines are out of service and they don't know when they will work again! Absolutely ridiculous! read more

This Office Depot is in terrible condition for quite some time now and cooperate needs to step in. The equipment is constantly broken, the manager is unhelpful and seems completely uninterested in doing his job, and the store always looks neglected, poorly maintained. The staff appear lost and lack direction and seems to have a very high turnover, which makes the entire experience frustrating. Management needs to take responsibility and make significant improvements. This store is in a great area and is needed but with this experience they will find out the hard way if things doesn't change. read more

What a terrible place to try to shop in person. What online says is in stock is so wrong. So spread out for no reason. Hard to find anything. A senior citizen was having trouble finding something and instead of walking them to where it was they attempted to yell instructions from behind the counter 50 feet away. Outside of the store looks great but inside is dingy and old. Lots of staff on the floor but no one trying to help anyone. I walked around a while confused passing several staff and no one bothered to ask if I need anything. read more

All these office supply stores seem like a ghost town since bezos Is a shame But no better place to copy when your printer at home is on the blink Unfortunately I think their days are numbered Too bad read more

want to take a moment to genuinely thank Sabrina for the level of professionalism and patience she showed during what could've been a very frustrating experience. I came in during rush hour to pick up an online print order, only to find out the system had crashed. On top of that, some of my files weren't printing properly. Sabrina had actually attempted to print them the day before, and instead of rushing the job or compromising the quality, she made sure everything was done correctly--even when it meant I needed to redesign and resend the files on the spot. Despite a growing line of customers and the pressure of a full print center, she remained calm, kind, and completely focused on helping me get exactly what I needed. That level of service is rare. To make it even more impressive--after all of that--I went to check out with some extra business supplies, only to realize no one was at the register. I waited for about 10 minutes, and as the checkout line grew, it was Sabrina who stepped away from the print center (where she was already juggling everything) to log in and help at the front as well. She truly went above and beyond. I left with everything I needed, but more than that--I left genuinely impressed by her commitment, grace, and care. read more

I went to the Office Depot on Stone Mountain Highway in Lilburn, Georgia just to print out a few copies of some papers I needed, I asked the young lady behind the counter. How did I go about doing this? But obviously, I interrupted her conversation with another employee And she didn't like it. I was given such vague instructions that I still had no idea how to go about completing my task. I stood there waiting for her to continue instructing me, but she just turned and completed her conversation with the other employee and just left me standing there confused. not wanting to make a scene I left and went to Staples on Hugh Howell Road and was given complete instructions. The young lady they are even stood at the copier with me to make sure I did it right kudos to Staples.!! read more

Back here again because my husband needed to fax a few documents. And as always it took about 30 mins, I walked around the store a few times looking at office tables that didn't impress me at all. My husband is 6'4 so I could just look in his direction just to see where he was in the line from wherever I was in the store ... His pace was really slow just getting to the counter. They only have one person working in the copy/print/fax dept so I do understand the wait, but at what point do they have standby's for extra help. Everytime I come on this place it takes too long just to get service. The only thing good about this visit was that the guy helping my husband was very polite and apologetic. I can say this will be the last time we go in here to fax anything.... We drove over to Walmart to buy a new fax machine :) read more

Office Depot - Office Equipment Near Me - Lilburn, Georgia

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This store is efficient and staffed with incapable people. I went in simply to have a business card done. There were 10 words on it at most; The prices were written as 875 rather than $75. I went to correct it and now the prices were gone and something that was originally correct (my phone number) was no incorrect. I decided to get a refund. It was raining so hard outside but I still went into the store to cancel the entire order and as the manager, Pam, approached me at the slowest speed possible, she just barely looked up from her text messages to greet me and go to the register to complete the refund. read more

Steve, Michael and Camille So, corporate Skullcandy did not assist (see note at bottom) but Steve, Michael and a great and brand new associate, Camille, sure did !! This is a great store managed by wonderful people who care about customers and customer service. They literally went out of their way to help me. They back their products and their customers over their suppliers. Sweet Rock on Office Depot !! My note to corporate Skullcandy that went no where: From: Michael Coleman Sent: Thursday, August 19, 2021 4:42 PM To: Michael Coleman Subject: Hi Skullcandy folks warranty help (receipts attached) Hello First up, no joke, I love my Skullcandy head set. I work from home and use it to allow hands free conversation. My company does not supply headsets. A few weeks ago I noticed that the sound was getting whacky, and I blamed my (company issued) 200 year old iPhone. Turns out it's the headset. I chatted with the manager, Steve, at my local Office Depot, and he said that in all likelihood the issue did in fact begin before my extended warranty expired. (a couple of weeks ago) Chris told me that you're very understanding and would sympathize with my situation. Leaving my plight in your good hands. Please feel free to contact me at any time Thank you / stay safe and healthy Michael read more

This is a pretty large store, although it could've been what I came here for (pencil sharpener) that made it seem so large.....nah, it's huge! Very clean, looks very new and staff were standing at the front to greet me and ask if I needed any help. Beyond that, it's your standard Office Depot. Good stuff read more

Office Depot - Office Equipment Near Me - Lilburn, Georgia

This location is the absolute worst. The customer service at the print area is a zero at best; these folks do not know how to communicate other than "I'm sorry ma'am". Like NO ONE knows anything!!! It is really frustrating and annoying when your trying to take care of business. Moving at a snails pace is really annoying too when you have a line to the door. Who hired these folks?!?!? read more

A week before school & they still have everything- and I could find it! Bring your list (they had the one I needed already). Easiest back to school shopping ever. read more

Office Depot - Back to School ready - Office Equipment Near Me - Lilburn, Georgia

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I originally went to the Snellville Office Depot to purchase many items for my office. The people were not helpful and could really careless if I was there. I left and drove out of my way to the Stone Mtn store. I was greeted By a very nice man named Joe. He was so helpful with many items I was purchasing. Joe loaded everything in my car and found a 20% off coupon for my 500 purchase. I will only shop at this location in the future. read more

Office Depot - Office Equipment Near Me - Lilburn, Georgia

This review is not against any particular store, but ordering items online at office depot. Please beware of purchasing online items that Office Depot gets from other suppliers. I ordered a computer bag/tote for my business. The item was received in the first week of Sept. 2021 but I was unsatisfied with the quality. I was provided with a return # and the item was picked up. I was also told after some time I was finally told that the item had been received back. As of today 10/31/21, I have still not received a refund. This is why Amazon is taking over because stores like this that you thought you could trust, can't do a simple thing like returns and refunds. Amazon has this process down pat. Office Depot you need to do a better job. Sad. read more

I called this location to see if they could ask assist me with a project l have to do for my niece's baby reveal. I knew what I wanted to do but pulling the ideas from my head and explaining it to the associate... I thought was going to be the hard part. Well it wasn't, after I explained it to Jay, he jumped right in and gave me several options, also breaking down the cost of each part of the project to get it done. Now I know exactly what I need to do, l will take in the parts l have and they will help me with what I need do. Thank you Jay for your patience in listening and also your knowledge of the materials to help me successfully complete this project. :-) SR read more

One start for customer service. The employees move at a snails pace. Literally! The business services where you print and copy is the worst. One person working the counter. He moves soooo slow. He doesn't greet the people in line or communicate. He can't multitask and see what else can be done while he plays around with the printer. He's pretty moody, in fact lol. I hate this place. And it's consistently like this. Management needs to have a more effective staff on the schedule. Then when it's time to go to the cashier, they are just as slow at working the line. read more

Office Depot is my "go to" store for office supplies and this location is especially good. They always have what I am looking for, there is always staff available to help if needed and I love their clearance section. Yea, so their prices are a tad higher than Wal-Mart but who can really say that they actually "enjoy" shopping at Wal-Mart?!? whereas I do enjoy shopping at Office Depot. read more

I placed a Presentation Print and Spiral bind order on Thursday, prior to confirming the transaction I called to confirm it could be ready by Friday PM and was told by the clerk that was fine. When I arrived on Saturday at 10:45 ish to pick up my print order, I was told by the store manager "Larry" that my order was not started, and he did not know when it would be ready. This did not sit well with me. I have to travel and depend on timeliness; I pressed Larry further on an exact time he indicated they were swamped in the print department (I'm the only customer in sight) he again refused to provide me a time. Pressing him again if so busy, what are the production measures for this simple print and spiral jobs. Larry advised me there would be (what I found as a ridiculous) a 6-hour window. Larry never apologized in fact Larry acted as if I was a total inconvenience and perhaps lied about my call to the clerk. Larry was surely and defensive the entire time, his voice infection conveyed a smug attitude, he even told me if I didn't like it I could take my print job elsewhere. Being in a bind with time restraints I was trapped with no choice but to accept this rude offer. I want to add this is the filthiest Office Depot or any store I have ever stepped foot in, and I said that as well. PIC's to follow. You could feel the nasty grit of the floor under your shoes; there was spilled drink on the floor in front of the customer service desk for who knows how long, and my significant other went to the men's room to find the urinal covered in urine and such filth the door was stuck to the floor and would not close. You should know this. #JerriDeVard#EVPChiefCustomerOfficerOfficeDepot Clerk was kind and fulfilled the order, NOTHING can make up for Larry and his abhorrent behavior! read more

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I purchased a 49 dollar printer and 60 dollars worth of the ink cartridges December 17 the printer quit printing, Today I took it down to Office Depot, lady wouldn't even look at it Said call the manufactory. Caution they sell printers that only last 25 days DONT BUY DONT GO AWEFULLLL CUSTMER SERVICE read more

This store has the most helpful Copy Center. I came in with a botched copy job from another Office Depot store. Salina was so friendly and polite. It made my day. read more

This is pretty much your typical Office Depot. they have a great selection of furniture computers and accessories. I find that they are usually pretty well stopped. the sales associates and managers are always visible and helpful. read more

I have had problems with shipping at this Office Depot MULTIPLE times. Certain employees were not helpful at all when I would ask for their help and were not very courteous. I shipped a birthday package this week and I was told it would be delivered by Friday, which was perfect because it was before my boyfriends birthday. Once I got home I automatically tracked the order online it stated that the package would be delivered on Monday. Very disappointed that the employee would give me false information and charge me to have it shipped on Friday when in reality it will be delivered three days later AFTER MY BOYFRIENDS BIRTHDAY TOTALLY RUINING EVERYTHING. Very rude and incompetent. read more

My printer was pretty much on its last leg so went online to look.. found one and decided to order them pick up at this store. Ordering was easy then got an email within 3 minutes to say it's ready for pick up. When I got there it was waiting for me at the register area. I was outta there in less than 5 minutes. The ladies at the counter were very nice. Would definitely go back. read more

I have been trying to be nice to the business services folks here, but today I am over it. The wait times are long, they never seem to understand what they are there to do, and the person that helped me today was totally rude (and I pointed that out to her). They also have been pretty inconsistent with what they charge me for the copy jobs - oddly enough, the price continues to go up each time and I get the same thing every time (good thing I found a coupon this time!) I have to come here and spend a bunch of money for my job and for my volunteer positions - I will be taking my business elsewhere. read more

The slowest ever, took me 30 minutes to print a picture, one single picture. Unfortunately it's like this every time I come in here so I should have known better....just giving you guys a heads up. Prepare to spend 30 min to an hour to get stuff done. read more

The people her are always helpful and for the most part pleasant to deal with, typically always have all of my office needs for a great price. read more

Need smartphone screen repair come see David at Officedepot. Repair cost lower than Apple store.

The service today was definitely a hit or miss. I came in to print something for my dad. While I waited for him to remember his password I was completely forgotten by Bonnie. When I was finally able to print, after serving two other customers, she finally acknowledged me. Not satisfied. read more