Built my new rig using AI and having it cross reference my MicroCenter. They did an amazing job…read morebuilding it, including the sub for my power supply. -AMD Ryzen 7 7800X3D 8-Core Processor, 4201 Mhz, 8 Core(s), 16 Logical Processor(s) -MSI B650 MAG Tomahawk WiFi AMD AM5 ATX Motherboard G.Skill Trident Z5 Neo RGB Series 32GB (2 x 16GB) DDR5-6000 PC5-48000 CL30 -XFX AMD Radeon RX 7900 XT Triple Fan 20GB GDDR6 PCIe 4.0 Graphics Card -WD Black SN8100 2TB 3D TLC NAND Flash PCIe Gen 5 x4 NVMe M.2 Internal SSD

Every time we go we are asked multiple times by emplyees if we needed any help. We were able to…read morefind what we needed without any help. We've never had a bad experience here. They always have what we need.

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

Great place to get miscellaneous electrical and electronic stuff for computers, internet and…read morenetwork equipment, and Radio Shack type of electronic stuff now that RS is gone. Lots of computer related equipment and accessories. Also security cameras and DVR security video recorders just like what was at Trump's place in Mar a Lago that recorded him moving boxes of documents around that he wasn't supposed to have. Only difference is you own the Digital Video Recorder and there isn't a duplicate one in the Secret Service that still has the video of you committing an obstruction of justice crime that you think you deleted. :-O The people working here are very knowledgable and have always been able to answer any questions my engineering mind has asked.

Best - High Quality Products- High Quality people and Repairs - You get what you pay for, but they…read moreare not outrageous. Only place I go now.

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Whoa! All adulting should be so easy to do. Took my MacBook Pro in to sell and was there for maybe…read morefive minutes. Syed was super kind and gave me a Real Good Price, too. I'll be happy when I have the opportunity to take business there again. Thank you, Syed! :)

I drove up from Arlington because they had a FB ad for Gen 2 AirPods. I checked and the serial…read morenumbers didn't match the packaging. They were trying to sell Gen 1 AirPods in Gen 2 packaging. I told him these were Gen 1 and not Gen 2. The owner tried to convince me that these were Gen 2 and that they made a wired and wireless version (dude, I have access to the internet on my phone in my hand, they did no such thing). Anyhow, they didn't get my money. BE SURE YOU CHECK WHAT YOU'RE GETTING AND DO YOUR RESEARCH. These guys will cheat you.

On a visit to Dallas, my friend's phone began to tell her it was stolen. While she was able to make…read morean appointment online, she opted to walk in for service. The store was packed and there were more than enough employees on the floor to assist us. After a brief wait, they ran a diagnostic and discovered her front-facing camera had been broken. After getting an estimate, we opted to order it online, using my military discount. We drove across town to another Apple Store to pick up the phone that evening. Service was night and day. Instead of assisting her in setting up her phone, the rep sat at the table and made her do it herself. She got stuck several times and we ended up having to leave before she was finished. This was very important because the last step is to wipe the old phone and it requires facial recognition. Due to the broken camera, she could not provide that so we opted to return to the Knox St Apple Store to complete wiping the old phone. We just used the appointment she made the day before. This time service was even better. They treated her like a valued customer and not an inconvenience as we experienced in the other store. Given the choice for whatever our Apple needs, we would return to this store.

Shout out to Dillon for fixing my AirPods and finding the right fit for the ear piece! Despite the…read morebusy day, he handled all the business. Thank you Dillon!

I'm pretty deep in the Apple ecosystem at this point, so when it was time to upgrade my iPad and…read morepick up a new Apple Watch for my wife, I headed to the NorthPark store like I always do. As usual, the customer service on the floor was great. The person helping us was friendly, knowledgeable, and actually made the whole process easy -- even if they were a little pushy about adding on an Apple Pencil. I get it, but that's definitely an accessory I'll pick up on my own terms. Where the experience dipped a bit was behind the scenes. The support team in the back felt disconnected from what was happening out front. They kept bringing out items too quickly, realizing the mistake, and then having to come back with the correct thing. It didn't ruin anything, but it did make the whole process feel less smooth than it should. Inventory was also pretty limited, which didn't help. Even with the place absolutely slammed, I never felt rushed or ignored, and the people on the floor were doing their best. Overall, it's still a fine Apple Store experience -- just held back a little by the internal hand-offs and not quite what you'd expect in a location for where it's at.

I really like this location inside of NorthPark Mall. This is a very busy location so you will…read morehave to wait a little while when you go but the service is fast and super friendly. I bought the $349.99 keyboard to go with my M5 iPad Pro. I would recommend this locatio

Needed a small run of a 24pg catalog for a meeting.. They knocked it out in 3 days!…read morePaper stock and turnaround exceeded my expectations! Will definitely use them again in the future.

Let's just keep it simple. This was an unpleasant experience being taken advantage of by this…read morecompany. Overcharged and added fees not listed on original invoice. The quality of the sticker was good but not worth the big price tag.