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    Office Depot

    2.8 (20 reviews)
    Open 8:00 am - 9:00 pm

    Services - Office Depot

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    2 years ago

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    3 years ago

    Lol the lady working there makes you feel like your bothering her for asking her to do her job ...

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    3 years ago

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    11 years ago

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    7 years ago

    Horrible customer service. Only one checkout is ever open, and it's extremely slow. Items are overpriced and often out of stock.

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    10 years ago

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    9 years ago

    The store is low on items, unorganized and the assistant store manager is rude and unhelpful! Go to another Office Depot or try a staples.

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    Best Buy Park Lane

    Best Buy Park Lane

    (222 reviews)

    $$

    Lake Highlands

    This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

    This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

    Apple NorthPark Center

    Apple NorthPark Center

    (294 reviews)

    $$$

    North Dallas

    I'm pretty deep in the Apple ecosystem at this point, so when it was time to upgrade my iPad and…read morepick up a new Apple Watch for my wife, I headed to the NorthPark store like I always do. As usual, the customer service on the floor was great. The person helping us was friendly, knowledgeable, and actually made the whole process easy -- even if they were a little pushy about adding on an Apple Pencil. I get it, but that's definitely an accessory I'll pick up on my own terms. Where the experience dipped a bit was behind the scenes. The support team in the back felt disconnected from what was happening out front. They kept bringing out items too quickly, realizing the mistake, and then having to come back with the correct thing. It didn't ruin anything, but it did make the whole process feel less smooth than it should. Inventory was also pretty limited, which didn't help. Even with the place absolutely slammed, I never felt rushed or ignored, and the people on the floor were doing their best. Overall, it's still a fine Apple Store experience -- just held back a little by the internal hand-offs and not quite what you'd expect in a location for where it's at.

    I really like this location inside of NorthPark Mall. This is a very busy location so you will…read morehave to wait a little while when you go but the service is fast and super friendly. I bought the $349.99 keyboard to go with my M5 iPad Pro. I would recommend this locatio

    Office Depot - officeequipment - Updated May 2026

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