Richie and Nicholas in the Service Repair area are super friendly and willing to cooperate to help…read moreyou out in whatever way you may need! Very professional and great customer service :)

Daniel R. and Colleen were very knowledgeable with explaining the service and diagnostic processes…read more. Corey F. made great recommendations to help extend the life of the systems.

I am an Uber eats driver, and when I walked into the store, I was helped, and greeted immediately…read more Sara, (not sure if that's how she spells that) in the PC department was extremely helpful and got me everything I needed. Promote that girl!

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

Great place. Nice people. Micheal in their tech. dept. really helped me out. Good guy. Friendly…read more Knowledgeable. This place is small but mighty. Great customer service. Do yourself a favor and skip the big box store. My new GoTo for sure.

Great place to get miscellaneous electrical and electronic stuff for computers, internet and…read morenetwork equipment, and Radio Shack type of electronic stuff now that RS is gone. Lots of computer related equipment and accessories. Also security cameras and DVR security video recorders just like what was at Trump's place in Mar a Lago that recorded him moving boxes of documents around that he wasn't supposed to have. Only difference is you own the Digital Video Recorder and there isn't a duplicate one in the Secret Service that still has the video of you committing an obstruction of justice crime that you think you deleted. :-O The people working here are very knowledgable and have always been able to answer any questions my engineering mind has asked.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

great service fast good place will come agian great doing business with you guys…read more Close location

They claim they buy and sale sell but I would avoid at all costs. Message them today with a RTX…read more4070, i7-13260h, 32GB DDR 5 5600, 1 TB M.2, Win 11 Pro laptop that was almost quite literally brand new and even offered to throw in an older server with 128GB of Rams, 20 cores and 40 threads (it was old, I won't deny that, but would be a perfectly fine Plex, Home File Server, Home Assistant Server, and worked fine as as a small business backup server as well.) The total they offered me? $600. I could part out the RAM and the storage for about that price. DO NOT SELL HERE, YOU WILL BE SCAMMED.

My husband and I went to the Apple Store in Knox/Henderson around 4:49 PM, over an hour before…read moreclosing, to buy a new iPhone and trade in my old one. The older gentleman helping us was rude and dismissive the entire time. We asked multiple times if we could set up the new phone in-store before trading in the old one, just in case we ran into issues. He kept insisting we "do it at home" because they closed in an hour and backing up the phone would take 30-40 minutes. The third time we asked, he responded in a passive-aggressive tone, "Do you have Wi-Fi at home? Then do it at home." Well, when I got home, I immediately ran into problems exactly like we were worried about. My new phone hadn't been fully transferred yet, so I couldn't receive the verification text needed to access my iCloud. What should've been a simple setup turned into a huge headache and hours of jumping through hoops. A little patience and basic customer service could've avoided all of this. That guy is lucky I didn't catch his name or else I would have name dropped him on this review. Very disappointing experience, especially considering we were purchasing a brand-new phone and case coming close to spending $1,000. I would not recommend this location AT ALL.

Yes this is a busy spot . Once you walk in you are greeted by an Apple staff member. They ask you…read morewhat you're in for and how may they help. I let them know I had an appointment with the Genius Bar. Even though I was late they had no problem working with me. Yes this is a large spot with lots of displays and everything Apple. They fixed my issue, I was so impressed by the stock I opted to buy a watch band. Thank you to all the staff. Thank you Tony for helping choose a watch band

New Phone Saturday!…read more The place is packed and the merch is flying off the e-inventory list for iPhones and iPads and more! Great customer service with a short wait today. We were 2nd in line upon entry to the store and declaring our intention to purchase a new phone (we never trade). Looks like we will be leaving with a 17 version of some sort with super memory capability today. That's what on tap! Thanks for the help Apple family - we always feel we get good value with Apple products - never android owners here - always iPhones from the way back years - we are originators of the product line all the way back to when Apple computers were i produced and we learned basic on our first gen Apple pc's with the floppy disks! Just enjoyed someone get a product for a good deal and counting cash here in the Apple Store! Great prices! Great products! Great plans and great service - before during and after the sale/sell! Now it's our turn!

I've been a customer of Apple products for decades so they have me captured. I see that I have not…read moreupdated my review for many years, so it is time. The wife and I went to the Apple canter at North Park to get the batteries replaced in our iPhones. While we were there, the kid wanted a pencil to use with her iPad. I was delighted to find someone to help us. We got the pencil, but he sold us an additional adapter that was already included with the pencil. He should have known his own product. So now I have to return the extra adapter. We had a 3pm appointment for battery replacement. The representative started doing the diagnostics but then told us the battery could not be replaced that day, I guess due to time restrictions, so we would have to come back another day. Why do they take 3pm appointments for battery replacement if they can't do it the same day? So basically the only reason we went to North Park was to get new batteries and that did not get done. We have to return another day.

I'm getting used to reviewing "non-restaurants" so bear with me…read more This is my go to Office Store. The Employees that work her are ALWAYS super friendly and knowledgeable. They help you find exactly what you need to get you in and out as soon as possible. I was helped today by Ron who was very friendly and helped me figure out which page protectors would be best for the project I'm working on. They also take expired coupons (with in reason.) Which always makes my day!

Dismal store. Dismal service. Dismal, disorganized selection. What is there to like about this…read morecrummy place?