Quality Plus is our go-to when our Subaru isn't feeling up to more adventures…read more All of the staff are friendly, helpful, and welcoming. If available, they have loaner vehicles or do shuttle service which is such a great add-on to their amazing customer service. If you are waiting, there is a waiting room with comfortable seating and magazines for reading. They give you a call during the waiting process to update you on your vehicle. We never feel pressured to purchase unnecessary extras but are informed when there may be future visits. The best thing though, is the cookie they put in your car when you leave. Those cookies are delicious and it's a nice touch to their service.

The best thing about Quality Plus Automotive Service is the people. No, it's their customer-centric…read moreservice. No, it's their pricing. No, it's their quality work. No, it's their compassion and sense of humor. No, it's ...well, EVERYTHING! This was my second visit to the Wake Forest location, and my 2017 Mazda6 has not run this well since I bought it in 2017! They have performed some larger items, and much to my surprise, the cost was much less than the dealers in Raleigh. Unlike the dealer, I didn't have to take the car back for a second visit to get the initial repair fixed!! To top it off, they replaced the battery in my key and vacuumed out my car without asking. And the cookies they leave on the dashboard are delicious. As long as I am living within a 2-hour drive of the Wake Forest location, I'll be a loyal customer. Thank you to the great folks at the Wake Forest location!!

This shop is pretty knowledgeable... Even moreso than the dealership. Dealerships never seem to…read moreknow, ending up replacing things that weren't broken as a means of troubleshooting. All the while your bill steadily climbs and it's still not fixed.

Absolutely horrible experience, I had to go back-and-forth four times to get an oil leak fixed and…read moreultimately they did not fix my car then when I got angry, they hung up on me and demanded. I respect them. Since the real master mechanic does not work there anymore I would not bring my car there do not recommend this business.

This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

I love how they treat customers the way they would want to be treated if they were on the other…read moreside of the counter. The first time I went for maintenance service I loved how transparent they are, took the time to explain things, sent photos so I could see what they were doing. I recently had bad news about my car and they went above and beyond to get me information on how to address it with a warranty I didn't know was still valid. TBH, I might never have found out except that the guy decided to look it up and figure it out--All for something someone else will be making money off of.

Have trusted this business for the past few years and received excellent customer service and work…read moreevery time! Justin and his crew are very efficient and quick to respond with diagnosis and fixes. They always go the extra mile to make sure you are treated well and taken care of. Highly recommend their services! And a big thanks again for your previous work on my family's vehicles!!!

Recently had an oil leak. I was able to have it looked at & repaired quickly & efficiently. He also…read moreprovided regular updates. I can really appreciate his professionalism & he is very knowledgeable! I won't be going anywhere else for anything car related!

Thank you Greg Fauceglia for being with AAA. He always goes the extra mile to help. My family and I…read moremoved to north carolina and he has been so extremely helpful and kind. Thank you for everything you do for us! Vivien & family

We are traveling and scheduled a tire replacement for our travel trailer. I gave them very…read morespecific information on their recorded line and scheduled the installation. When I got there, they told me they do not do travel trailers and refused to do the work that was scheduled. I even offered to remove each tire and re-mount myself. The manager delivered that news unsympathetically. We went 200 yards down the street and discount tires did a great job. Strange that a road side help company could not figure that out.

Thank you for a fantastic job on my car! Everything was great from communication to service and…read moreprice.

My daughter, son-in-law and 2 grandchildren recently moved from Richmond, VA to Wake Forest. So,…read morenow I travel to see them from here in Gainesville, VA on a regular basis. This past weekend, my water pump started the rattle that signified imminent failure on my 2016 Ford F-150. Not wanting to risk a 4+ hour drive home with a suspect pump, I stopped at Doc's for an assessment. This place is exactly what any vehicle owner needs. A trusted, honest and straight foward mechanic and team at a super resonable price. I have had the same mechanic up here in Gainesville, VA for 28 years and Doc is of the same cloth. Doc and his team had me squared away and back on the way home exactly as promised. I am seriously considering moving all of my 4 vehicles to Doc for any future work. Four hours is a short drive for what I got at Doc's, plus I get to see the Grandkids!! Really.....you have got to check this place out!! Steven A. Scott US Army RET Gainesville, VA

Trustworthy people, they always do a great job and are up front about everything highly recommendedread more

Mike and the staff at providence auto are very friendly and knowledgeable. I highly recommend to…read moreanyone needing their car serviced. Joe Ringer

Great service. Honest people. Have known the owner for years. You can trust them with your car.read more

From the owner: We offer the best service that you've never experienced! We provide the best service possible to…read moreeach and every customer. Always.

We have been taking our cars to Auto Care for at least 5 years. They are located in downtown Wake…read moreForest and walking distance from our house, which helps when you need to drop off a car to be worked on, you can just mozy on back home and chill while you wait. The staff is incredibly personable and attentive. Debra and Joe are both super dooper helpful in diagnosing a problem and telling you the most affordable and productive route of handling your car situation. We take our cars for oil changes which usually run us $20 which is why they do not take coupons. These oil changes are a deal, and the best part is that when they change your oil, they do a troubleshooting inspection and don't try to upsell you on every little thing. It is the one place I will take my car if I have to go alone (although, I usually leave the car stuff to hubs). When going into Auto Care, you feel like they want to get to know you as a person and know about your family. We know how well their children are doing and what is going on with their own cars. We've had all kinds of work done here from oil changes, brakes replaced, brake work, transmission flushed, inspections, tires replaced, and a plethora of other things. We trust them and will continue take our cars here in the future!

Great service here. 2nd time we have been at this shop. Workers were knowledgeable and provided…read moreall information needed to understand the repairs needed. Will continue taking auto to this business for service.

I had a flat tire in the Walmart parking lot. I couldn't drive on it so I grabbed a can of…read moreFixaflat. Ironically, Firestone is right there. So I pull in and ask if they would be able to plug the tire. Once you mention Fixaflat their only solution is a new tire for $300! I asked if they could let me at least put more air in the tire - NO! This is real customer service here! I would suggest if you need anything done with your vehicle, take it anywhere but here! To end my story, I drove across the street to O'Reilly's and bought a plug kit and 12V air compressor. I fixed it myself in their parking lot but they did offer to help. While driving to O'Reilly 's there was a WF police car behind me that quickly sped around me because I had my hazard lights on and could only drive very slowly. To serve and protect - lol. The world is full of helpful people . . .

Firestone is really a mixed bag. Either they take forever, or they are super unrealistically fast…read moreand charge an arm and a leg for it. I had new wheels put on my SUV last weekend and had an appointment at Firestone a few days later to get them aligned. This place is within walking distance of my office, so I figured I could drop it off on my lunch hour and then walk back, then walk back after I got off work at 5 to pick it up. I walked in and no one greeted me for a few minutes even though there were 3 advisors available. Finally, one greeted me and I gave him my key fob and walked back to work. Less than 30 minutes later, my car was ready. Fishy. I'll preface by saying I work in the automotive industry so this was a little too fast for a wheel alignment, especially given how full the shop was when I left. Not only was it weirdly fast, but they charged me $130 for less than 30 minutes of work! Absolutely insane with their price-gouging. Yeah I won't be back here.