First time at this local shop on Rogers Road. Quick, efficient and friendly service…read more When you pull up you're greeted and offered a bottle of water right away. The team guides you into the bay (you stay in the car). Even though it's half for show, the team members shout out each step of the process to the other team members and they cross check one another to be sure everything is complete. This is appreciated since it ensures that you don't drive off with a loose filter or not enough oil. Added bonus, tire pressures are checked and adjusted, fluids topped off and windshield squeegee'd. Price is about what you'd expect. No bargain, but as always "you get what you pay for". I recommend this shop.

Waited 30 mins for the car in front of me and the oil change itself took an additional 20 minutes…read more Would not recommend.

Solid place to get an oil change, but I'd avoid if needing a state inspection. Unless there's…read moreabsolutely nobody else in line, it's gonna take a while since they only have one inspector. You'll spend ten times the amount of time on an inspection that you will on a full oil change and rotation service. The people that work here are always really friendly, I personally have never had any problems with anything besides inspection waits. Lots of coupons. They don't try to upsell you on BS stuff either, which is nice,

I came to this quick oil change where they could just change my oil for me. We were preparing to go…read moreon a long trip. Mind you- it's 100* outside. They had me sit in my car with it turned off but asked every other person there to go wait in the waiting area. This really frustrated me. When the guy saw me waving myself with a piece of paper he offered to blow a fan at me and I asked why I had to sit there but every other customer was sent in side. He just stared at me. Another guy offered to allow me inside. I would probably find another place to go in the future.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Service attendant smoking in my truck Husband advised he had breathing issues related to Angent…read moreOrange. He put it out ans not 5 minutes later was smoking in my truck AGAIN! I cannot call a manager either they are never there or non existent. STAY AWAY FROM THIS PLACE! STAFF SMOKES IN YOUR VEHICLE

Failed my inspection because of factory Mercedes tint. Mercedes dealers and the Jiffy Lube across…read morefrom them passed inspection with no issues. Do not recommend!

UNUSUALLY good auto repair and maintenance. We have 7 adult drivers in our family and so we shuttle…read morea variety of BMW 3-series, Toyota SUV's, Ford business trucks here from Chapel Hill, an hour away ! They're that good. Lynn, Trey, and Danny will advise you best practices, cost effective choices, budgeting by preparing you in advance for worn tires and brakes 'You'll need front brakes pads next time you come in for oil change' so you can prepare yourself financially. Honesty and Competence are VITAL when you trust somebody with your family's auto safety. We've been going here for 7 years now. It's a good feeling to have this kind of confidence when you drive away, knowing your car's been expertly taken care of AND you have NEVER been misled or 'ripped off' like many auto places just seem to do.

One year I brought my truck in for inspection. Lucky me, it required a $1200 steering rack to…read morepass. This year, I knew the check engine light was on and knew it was a MAF issue since I have a code reader. They didn't bother trying to clean it the "affordable" way, they just replaced it. Okay, I guess since it did get fixed Apparently, it still wouldn't pass emissions. I was told it was running rich due to debris causing an injector to remain open longer than it should. No idea which one was the culprit so all had to be replaced. I guess there are people out there who will believe that bullshit. I knew it was bullshit. I was told they sampled the fuel in the tank and it had debris. Duh. Find a fuel tank in a 2013 truck that doesn't have crap in the tank. That's what filters are for!! $500+ to drop and clean the tank and then I'm told the tank has baffles so likely wasn't fully cleaned. How convenient, eh?? I just needed to get it inspected so it was drivable. I recently had surgery on my shoulder so I wasn't able to work on it myself. I knew the tank cleaning was bullshit but figured maybe it would get it over the goal line. The final straw was being told I needed 8 new fuel injectors for a total of $1700. I was told the injectors were $193 each. I can get OEM injectors from Rock Auto for $66 each. I can get aftermarket refurbs for $37 each. Needless to say, I did NOT have the injectors replaced since the truck ran great and there was no indication whatsoever of a fuel problem. I took the truck to Champs in Creedmoor who I trust implicitly and it passed inspection as is. Apparently, Champs didn't find a $1700 injector problem. I will NEVER bring a vehicle to this shop again! I don't know if the front desk guys get commissions for repairs but it would explain a lot base on the amount of money I've spent there. I'm only sorry that I had to give them 1 star. My preference would be 0 stars. I'm not some dipshit who has never turned a wrench. I've worked on my own vehicles for 40 years. My surgery made this one impossible. I now know who I can and can't trust.

Not a good experience here. Stopped in to get a tail light replaced, there was already a wait and…read morethe waiting room now has only 5 chairs. Finally, my car gets pulled in and see my hood up. I asked one of the techs, "You aren't changing my oil, right?" He looked at me like I was nuts and said no, just tail light replaced. Hmmm ok. Next thing I know, I hear him tell another tech, "It's just a tail light on bay 3!" Ummmmm In the meantime, the franchise owner (I think?) comes in and he's speaking to another Jiffy Lube on the phone and he was very brusque. He hangs up, then the tech walks in and is patiently waiting, the owner says "Do you need to get in here?" He didn't speak to the tech very nicely, it was just not professional, especially with a waiting room full of customers. The man was driving a black Cadillac, if that's the owner, not sure. Finally leave and I get about 1/4 mile down the road and my car tells me my hood is open. I pull over and sure enough, they had opened my hood for no reason! A tail light has NOTHING to do with needing to open the hood. I'm so glad that I was paying attention because I really think they were planning on changing the oil without my permission. I should have just gone to the dealer, these quickie places are just no good and have piss poor customer service and pretty sketchy techs. Skip Jiffy!

DO NOT EVER TAKE YOUR VEHICLE TO THE JIFFY LUBE ON CREEDMOOR RD. IN NORTH RALEIGH…read more I brought my car there for state inspection and caught them replacing 4 good light bulbs with defective ones to charge me an obscene amount to replace them. When I said I would report this to their CEO, Tyson called me a "douche bag". I had the vehicle inspected 24 hours earlier at Pep Boys and all lights were working. Needed to prove what many others had previously said about their scam.

I had to have my oil changed so I went to Pep! A-Mazing service. Then my battery went dead on my…read morecar. AGAIN A-Mazing service. So my take is this.. you did good once, you did good twice. I'm a big fan now!! I have seen firsthand how some customers are rude and swear at the HELPFUL employees. The employees handle it with complete grace. Plus the cost is way less than the dealership.

My husband scheduled to have one flat tire replaced today. He called for an update after roughly 6…read morehours and was told by a woman with an attitude that they refused to change one tire because all 4 needed to be replaced. The manager stated he was too busy to speak with my husband by phone so the rep who answered told us that they could replace all 4 tires or put the spare tire on the car. My husband asked them to put air back in the tire and stated that we would pick it up. When we arrived, the tire was still flat and clearly had not been moved since we dropped it off. They handed my husband his keys and said nothing else. We won't be returning due to their dishonesty and terrible customer service skills.

Full synthetic oil change and tire rotation. Fast service compared to the Honda dealership. I went…read moreon a busy Friday and was done within two hours. Great service and I was able to use a coupon price for $57.90 which was great! The shop is very clean and perfect location where you can walk to either the Sheetz, the ice cream shop, and several restaurants, including the matcha cafe. I'll definitely be returning.

I dropped my car off at 11am for a standard oil change and a daylight bulb replacement. By 2pm, I…read morehadn't heard anything, so I called to check in. I was told, "we're just about to get to yours, it's next -- should be about an hour" and that they were backed up from the day before. I understood and waited patiently. At 3:30pm, I called again and was told, "about 40 more minutes -- we'll call you in 20 minutes to update you on the bulb, then we'll do the oil change." By 4:30pm, still no update. I went in person and found my car sitting with the hood up -- untouched, with no one even near it. When I asked the desk about it, I was told, "we're about to start on it, can you give us 40 minutes?" In shock, I asked if they had even started yet. He shook his head no. So not only was my car untouched after nearly six hours, but I was also misled multiple times on the phone into believing they were starting or already working on it. I asked for my keys back and left. And, just like another recent reviewer mentioned -- there was no apology whatsoever. Do NOT go here if you expect timely service. I understand shops can get backed up, but being strung along for six hours for something as basic as an oil change and bulb replacement is completely unacceptable.