This place is like a friendly mix between a cafe and a restaurant and the food is actually superb. Phenomenal. Probably the only reason I most likely WILL go back.
So I go in with my mom and her best friend - mind you, we go there usually once every month or two so this certainly wasn't our first rodeo. We're seated by this mousy girl in flip flops and about 10 minutes later this waiter with slicked back hair and a receding hairline and an giant attitude finally comes. My mom wanted smoked white wish, my mom's friend had something with liver and I opted for a Caeser Salad with grilled chicken and I asked if they can leave the croutons off (I hate when they get soggy in the dressing) and if they can put some tomatoes on it instead of the croutons.
He says "But it's in the menu! And the tomatoes don't come with it. That's a whole different thing!"...it's not like I asked for beef souvlaki and then told him to put it in bread crumbs and fry it. THAT would be a whole different thing. And it's not like I wouldn't take the extra dollar fee or whatever he'd come up with.
I tell him to not put croutons on it then and to not worry about the tomatoes. My mom gets up to look at the dessert which is by their bar where all the waiters are standing. Our nasty waiter said to the others in Russian "I've never met with people like these" (my mom speaks Russian). Out of embarrassment, she didn't even look at the dessert and came back down and told us. Part of me already thought at that moment, alright, let's go. He's just going to ruin the day for us. Food comes later, looks good and my mom ends up giving me her tomatoes because she actually hates tomatoes and he stares us down as I took a bite of the tomato as if it's a sin or an abomination.
We finish the food and we all decide to have dessert - my mom will have Tiramisu, and my mom's friend and I were going to have a slice of cheesecake with a scoop of ice cream. I never perceived this to be an issue - we've had it at their place before (granted we had a friendlier waiter with flexible views on food and a clear understanding of "the customer is always right"). So we tell him and he says ok. Then before he even brings out the cheesecake or the tiramisu, we see him getting ready to bring out our ice cream - it was about 4 scoops for each of us. So when the other waiter brings it out, I tell him "I'm sorry but that is not what I ordered; I asked for ONE scoop of ice cream with our cheesecake". Poor guy brings it back and tells our waiter who then storms over with the menu in his hand and he goes "I don't understand? You wanted ice cream with cheesecake, no?" I tell him that we wanted one scoop of it with the cheesecake like I said earlier. He points to the menu and says "they don't do that, that's not on the menu". I'm sorry, but if I want a smaller or different portion, how is that impossible to do? So I tell him I've been here before and I even point to our former waiter who has been a lot friendlier before and never minded giving us just one scoop. He mumbles something that it's him right now, we're dealing with him not the other waiter. I get so enraged - and honestly, up until this moment, I handled myself with dignity and politeness - that I say to him with a raised voice while pointing to the nice waiter: "He's not a waiter here? He doesn't work here? He's a lower being than you? Because he's certainly a better waiter than you!" I took a big breath and I said, "just bring the check; I don't want anything else from you".
He brings the check which is barely legible and of the $53.80 we see a $4.50 that we can't figure out what it's for. By now, we don't care, we pay the whole bill (he gave us change out of his pocket right in front of us and slams it lightly on the table) and we left without tipping him. I still wanted to inspect the check but he grabbed it quickly and left. So we did too.
In all honesty, I will go back because like I said, the food is phenomenal. But I will never let them pair me up with this fool. He may have been the head waiter and in that case, this should even be a bigger embarrassment for them - I expect petty behavior like this from a newbie waiter who hasn't learned yet to control their mood. I've never been told no about a minor change (like adding tomatoes or taking out croutons - I mean, what if I wanted something out because of an allergy?) or a portion change (like asking for one scoop of ice cream instead of four) ANYWHERE, big, small, cheap and fancy places included. I also believe that he disliked us from the beginning partially because we were non-Russians.
So...if you ever go there, try to avoid the jerk with the slicked back hair and glasses and receding hairline but if you are forced to have him as your waiter, do me a favor; order a slice of cheesecake and a scoop of ice cream ;)
I gave them 2 stars because the food was a good 5 star thing but his behavior took 3 stars away from it for me. read more