Went to return items at this location this morning. I figured going early in the morning (around 8AM) it would not be that busy as I had a good amount of items to return. When I arrived at the store, I stood at the returns counter waiting for assistance. A young lady; a cashier, was ringing up someone's item. The young lady asked me if I was waiting to do a return and I said yes. She promptly called another employee to come and assist me with my return. This is when things went left! This lady shows up and rudely tell me to go to the cashier line ( I think it was cashier line #2 where the nice young lady was working). I asked her if the cashier line was the return line, she said no and that the person that is supposed to be working the returns was not in yet. She told me when it was my turn she would come and assist me with my returns. Ok, I stood at the cashier #2 line and waited until the people before me were serviced. When it was my turn to be assisted, the nice young lady called the woman she called before to let her know it's was time to do my returns. This lady came to the cashier counter in a very rude manner like she was annoyed to help me. The first thing she did was pick through some of the items I wanted to return which was on the counter and asked me, " Did you buy these here?" I said, maam, why would I bring them here for return if I did not buy them here, She rudely answered in a high tone voice, " I'm asking did you buy them at this store, at THIS store, because I have not seen these items at THIS store!" I told yes I did purchase items at this store and told her it would been more clear if she asked me did I purchase items at this store location. Anyway, she went on and on, in a very loud voice continuing to arguing with me saying I must be in a hurry because I did not want to wait. She told me every item I wanted to return had to me checked off by hand, I asked her if it was possible to scan items as I had my receipt. I told her at other stores, they are just able to scan return items as long as you had a receipt, She responded that the store where I was at is not every store, Shen called the store supervisor and told store supervisor for her to come and process my return because she did not want to work with me. The store supervisor came to the cashier counter with a young man. She asked me what was the issue, I explained that I just want to return my items. She said to the nice young lady at the cashier counter, "OK, all you have to do is scan the items; that's it." I told the supervisor that is exactly what I told the rude employee who was yelling at me and refused to help me. The young man and the nice young lady cashier patiently help me return all my items with not issue,
This rude lady mentioned above should not be working in a customer service field. She was absolutely VERY unprofessional and rude. While I was working with the young man and young lady to complete the return, she walked by in a very loud tone of voice talking in a foreign language that I believe Cape Verdean Creole.
Finally, I have frequented the Dedham location and recently the Brockton location with no issues, The young man and the young lady at the cashier counter was absolutely professional but this other lady was the worst and in my opinion has to business working in a customer oriented field. read more
