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Weymouth, MA

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Itzaparty

3.0 (19 reviews)
Open • 9:30 am - 8:00 pm
Updated over 3 months ago

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Review Highlights - Itzaparty

“As far as we are concerned, you guys are our "Go to party store" from now on.”

Mentioned in 2 reviews

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Michaels - Michael's 3/2025

Michaels

(41 reviews)

$$

Great place to get art supplies, odd ball parts and pieces for projects. Frames and photograph…read morebooks and binders. Really, a little bit of everything. Plenty of parking, they are a big chain so you tend to find these stores in the bigger strip malls throughout the state. Really good staff. Knowledgeable and helpful and they help you with a friendly smile. Very good store and chain.

We signed up for Michael's ghost-making arts and crafts class for kids and even received a text…read moreconfirming our reservation. Our four-year-old son was so excited to attend, but unfortunately, the entire experience was incredibly disappointing. When we arrived, we couldn't find the class, so we approached an employee for assistance. She looked at her coworker and said, "Um, here's another person asking about the ghost class." Her coworker visibly sighed, appeared frustrated, and abruptly responded, "We're not doing this here!" before going right back to scanning items and completely dismissing us. No apology. No explanation. No attempt to offer an alternative or help us figure out what happened. Meanwhile, our four-year-old son was standing there, visibly disappointed, looking at us as if to ask, "What do we do now?" I completely understand that things happen. Classes get canceled, scheduling mistakes occur, and miscommunication is inevitable. However, what I cannot understand is the complete lack of customer service, professionalism, and basic courtesy. We had a confirmed reservation, took time out of our day to bring our excited child, and were treated as though we were inconveniencing the employees simply by asking about an event Michael's had advertised. Ultimately, we purchased the craft supplies ourselves and went home to do the activity with our son, without any assistance or effort from the store to make things right. The canceled class wasn't the biggest disappointment. It was the way we were treated. A simple apology, an explanation, or even a little kindness toward a disappointed child would have gone a long way. For a store that promotes creativity and family-friendly activities, this experience was incredibly disappointing.

Itzaparty! - Banner

Itzaparty!

(6 reviews)

Hi- I don't normally write about bad service, the the…read moreservice here was so bad someone needs to address it. I was the second customer in line behind one woman being helped. The 2nd cashier, Keila (found out her name later when another employee addressed her), seemed to want to do anything but call me over, so I continued to wait. After 5 minutes, she finally decided to wait on me since the other cashier had done a sale, and was then finishing up a retuned with the same customer. Keila seemed put out to have to wait on me. Had a big frown on her face and never addressed me when I got to her register. She started painstaking slowly ringing me up (I have a huge order of well over $200 of things under $10 so you can imagine how long this took). Not sure if there was an issue between her and the other two woman working but there seemed to be some sort of friction between them. She rang up all my order that would fit on the counter and then asked me if I was paying for the rest on another order. No, you just haven't bagged anything so I have no place to put anything else. It took her about 15-20 minutes to ring me up, and she was miserable the whole time. Just based on this experience I will not be back to your store. You need to retrain your cashiers. Update: I was impressed that management reached out about my experience. I went back to the store today to get things for a birthday party. I had the most amazing, friendly, helpful cashier! They clearly have made an effort to change the customer service experience.

I have used Itzaparty! for banners for St Andrew's Church and they have been fantastic! They have…read morebeen ready quickly and have been of high quality. Thank you to the very efficient accommodating staff. I look forward to using them in the future!

Itzaparty - costumes - Updated November 2026

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