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    Itzaparty!

    3.0 (6 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    7 years ago

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    North River Party Rental

    North River Party Rental

    (3 reviews)

    We've used them for a few events, the stuff was overall delivered on time and in good condition…read more The guys who pick up and deliver a nice kids. The woman on the phone- not so much. I called to complain that my tables and linens were still on site and not picked up like they were supposed to be after an event and instead of apologizing and making arrangements to get them quickly she told me they would be picked up at the end of the day and that it wasn't her fault. I explained that they were in our place of business and we needed them gone to continue business and she offered no help. She sounded annoyed that I was annoyed! Bad customer service.

    I needed to rent a canopy tent and some tables, chairs and linens for an outdoor bridal shower I…read morewas planning for my sister. I should've listened to my Father, who told me not to go here because the people are terrible. Specifically, he said the woman who answers the phone is evil. They were so close, and willing to deliver, so I ordered from them. We paid extra to have everything set up. It wasn't cheap. Off the bat, the woman who answers the phone was incredibly snippy and rude. When I tried to get a window of time that the equipment would be delivered, she said I would have to call that morning. When you're planning a large event, obviously you have errands to run and other deliveries, so it helps to plan ahead. I called her first thing the morning of the delivery day, and she snippily put me on hold, and would only confirm that my equipment was on the truck and out for delivery. When the boys finally arrived to set it up, they moved incredibly slowly. One boy sat in the truck eating breakfast while the other struggled with the tent. They carried one table and minimal chairs at a time. It probably could've taken 15 minutes but ended up taking 30. We had another appointment and were anxious to move on. They didn't set up the tables or chairs, but left them in piles. When I went to set up the dilapitated tables myself, I realized they were different heights so I couldn't set them up connected to each other, as I had planned. When I ordered tables the same dimensions, I didn't realize I needed to specify they all needed to be the same height, but learned the hard way. Overall, their attitudes were poor, equipment could have been better and they weren't very responsive. Next time I will use Taylor Rental on 139 in Pembroke, who I hear are very nice.

    My Cake Smash

    My Cake Smash

    (1 review)

    DO NOT ORDER OR BOOK WITH MELISSA!! She was completely unprofessional. My sister in law ordered…read morecenterpieces for my nieces 2nd birthday. During the process this Melissa suggested my sister in law change what she wanted for the center pieces to something simpler, when what was chosen was something that Melissa was advertising she could do. My sister in law paid extra for the centerpieces to be delivered by a specific date. When trying set up delivery Melissa was very evasive, wouldn't not respond in a timely manner if at all, and had an excuse for why she could not deliver them. She would not answer phone calls and several times forwarded the phone calls when we tried to figure out delivery. Delivery was supposed to take place on a Saturday then she gave an excuse for why she couldn't and it became that the delivery would take place Sunday. Sunday came and no surprised she had an excuse for why she couldn't deliver the center pieces on Sunday and it became she would do it Monday. When discussing a time for Monday she attempted to suggest Tuesday for delivery until my sister in law became firm on wanting the centerpieces on Monday which was two days after the original date of delivery which was paid extra for. Melissa showed up to do the delivery after 7pm and claimed there was confusion on the delivery date rather than taking accountability for not having the center pieces done on time. Once my sister in law received the centerpieces they were given in poor conditions. NOTHING like what she advertised. Centerpieces done in difference materials for example some of the characters on the centerpieces were laminated, paper, and on styrofoam, making all the centerpieces look different rather than one order. The characters were claimed to have been cut out with a "machine" but looked as though a toddler had been given scissors to cut them. The boxes at the base of the center pieces were not all the same. There was styrofoam sticking out of the boxes. In the box in which she delivered said centerpieces she left "extra" materials so that we could "fix what we wanted." When everything was discussed including the fact that extra money was paid for the pieces to be delivered by a specific date she refused to refund anything. This was overall a very poor experience and very unprofessional. I would not recommend her to anyone.

    From the owner: It's not a party unless it's a party with us! Let us design…read moreyou an experience to last a lifetime! We work with all budgets! Offering Balloon Garlands, and Event Design. Full and Partial Event Planning and Design. Save with our to-go party packages delivered right to your door. Personalized Decorations, Goodie Bags, Favors, Birthday Outfits and Tees, Centerpieces and much more.

    Itzaparty! - partysupplies - Updated June 2026

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