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Braintree, MA

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Bed Bath & Beyond

3.3 (21 reviews)
Open • 9:00 am - 9:00 pm

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Birdie M.

They recently (October 2018) did a remodel of the store. The register checkout layout is a bit confusing, sort of a large maze to get to the registers, which if there is not a long line it's hard to find where to enter and how to get in. I love BBB and they've seemed to expand upon their HomeGoods TJ Maxx roots with the remodel with a lot of items you won't find on the website and possibly not at other stores so keep that in mind, a positive and negative. The major issues I've had with this location over the last few years is that a lot of items are frequently out of stock. Common items that you would think they would have quite a few of; from mdesign and interdesign pantry and fridge bins to simplehuman and oxo dish strainers. Another major issue is the cleanliness of the store, if the review was based on this I would give them 2 stars. The items are always covered in dust (this was going on prior to the remodel, so no benefit of the doubt here). I really think they should invest in hiring a night crew to come in once a week and clean/dust the items. There is nothing worse than picking up something you plan to put food on or cook with and having it covered in dust bunnies :O Lastly and by far the biggest issue with this location is the employees. First, you can never find anyone to help you on the floor, like literally never. And if you happen to catch someone, getting their attention is extremely difficult. Most places employees are borderline harassing to help you, but I would rather have that than no help in sight. But worse than that is the rudeness at the registers, more so the service desk area. I've never had a pleasant or positive interaction at that checkout area, EVER! I've gone out of my way multiple times to try and get a smile out of the employees and I don't think they are capable. Also if you happen to be there close to closing time watch out! You'd think that they would be in a better mood that's it's closing if it's the job that is making them so unhappy. I love BBB and would rate the company as a whole with 4 stars, I would appreciate more sales and incentives like points systems and insider cashback and different coupons as once you are a beyond member you can't access much besides a $25 off a $100 purchase once or twice a year that expires before you can use it. This store however is a generous 2, if it wasn't for the cleanliness and employee's negative energy it would be a solid 4. Just sharing my truth here.

Large Health and Beauty section.

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5 years ago

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Review Highlights - Bed Bath & Beyond

“They have a huge Health & Beauty section here, which they do not have in any other BB&B.”

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Furniture Gallery - This is part of the bedroom

Furniture Gallery

3.3(33 reviews)
1.4 mi
•$$

Leading up to the Sale: I walked into the store and there…read morewere a few customers inside looking around and one man working behind the counter. He introduced himself as Billy. I assume he is the manager or owner of this store since I have not seen other people working there. He was very friendly, always had a nice smile, and after our initial greeting gave me enough time to walk around the showroom and test out the furniture. There were lots of nice sofas in the showroom but they only had one sleeper physically there. After a while of "window shopping" I wanted to go out to see a few more furniture stores before I decided on anything. When the Billy saw me walking for the door he reengaged me in conversation and showed me his online catalog via a giant tablet kiosk in the showroom. This specific kiosk, if I recall correctly, only shows items from Ashley Furniture catalog (Furniture Gallery is a reseller of Ashley and other brands as well). He told me that there were a few regular sofas in the showroom that were available as sleeper models which could be ordered. I liked hearing that because I could actually sit in those sofas and get a feel for the fabric/cushioning regardless of the model. I found one I liked and we negotiated/discussed current sales for a while before I told him I would be back after thinking it over. (I always need time before making a big purchase to weigh my options and prices) I left the store and did some online research of Ashley Furniture and other people's prices in case I decided to buy direct or go somewhere else. It turned out Billy's price was much cheaper than other stores and even Ashley's price. I went back into the store a few hours later and decided to move forward with the purchase. I even found the sleeper a little cheaper, before the sales discount, on the Furniture Gallery Website (which Billy respectfully price matched). After the sale: Some things you need to understand before you continue reading this part of the review. You'll realize that Furniture Gallery isn't a big corporation or chain. Because of this, they cannot be as quick or agile with shipping/delivery as the big stores. I decided to continue with the sale because Billy seemed like an honest good guy and the price was right for the quality of the product. The delivery time estimate to get the sleeper from Ashley Furniture to their store was about a week and ultimately it ended up being about 1.5 weeks. The delivery from Furniture Gallery to my apartment took a few days extra due to other scheduled deliveries (I think they have only 1 delivery truck/crew). This wasn't a huge deal for me because I understood they have a smaller group of people working for them. I was really happy that every time I called Billy for an update (even on Sunday) he picked up his phone and talked to me. Again, he was always very nice every time. That made this transaction better for me. Day of Delivery: The delivery people showed up in their unmarked white truck and were very nice with great attitudes. It was raining outside but the sleeper sofa was packaged really well and the rain didn't get to it). Before delivery, I had measured our building's elevator and found it was too small for the sleeper sofa. So, I guided them up the stairwell to get the sofa up into my apartment on the 3rd floor. It was a tight fit after the stairwell to get the sofa into my apartment but these guys knew exactly what they were doing and made it work. Once they got it into my apartment within about 10 minutes they had everything setup. They hung around for me to do a personal inspection of the sofa and mattress. I noticed that Ashley Furniture (not Furniture Gallery) made a mistake and included a very thin and weak spring mattress in the sleeper sofa instead of a memory foam one (everywhere online it says this sleeper comes with memory foam by default). I then called Billy and he had me take some photos of the sleeper sofa and the serial/model numbers. He ordered me a replacement mattress from Ashley. I thanked the delivery drivers and they were on their way. Fast forward a week later, I exchanged the spring mattress for the foam mattresses at no cost and all was good. The quality of the memory foam mattress was far superior to the spring. Conclusion: These are honest guys. If mistakes happened, they took care of me. They gave me a great deal on this sleeper sofa and even beat the price of the manufacturer. Everyone I met or talked to during this was very nice. Like a previous review, the only reason I am giving 4 stars instead of 5 is because I had to call them about delays instead of them reaching out to me first. I feel like if they can improve on that and have more accurate delivery estimates then it would be that much better of an experience!

Gentleman was extremely helpful and respectful! They had plenty of options in store as well as…read moreunlimited options online. Great price and excellent delivery!

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Furniture Gallery
Furniture Gallery
Furniture Gallery

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Jordan's Furniture

Jordan's Furniture

3.3(529 reviews)
6.5 mi
•$$

I bought a Living Room Couch & Matching Chair which looked great in the showroom. When they were…read moredelivered, however, I looked like a midget in that chair. It swallowed me. Jordan's came back and refunded my money....no questions asked.

In 2012, I purchased nearly $25,000 worth of furniture from Jordan's Furniture. I recently…read morediscovered that I had an unused store credit of $1,598. In addition, I previously had a $400 credit that your managers reinstated in 2022 and specifically told me could be used at any time. During my recent visit, however, Store Manager Robert claimed that the $400 credit had been applied to a sale in 2018. If that were true, why was the credit discussed, reinstated, and confirmed as available in 2022? This explanation is contradictory and raises serious concerns about the accuracy of my account records. What is even more troubling is the manner in which I was treated. Rather than addressing my concerns professionally, Robert raised his voice, spoke to me in a disrespectful and confrontational manner, and belittled me in front of employees and customers. His behavior was completely inappropriate, unprofessional, and unacceptable. Ironically, on the same day, I purchased a new mattress for my son for approximately $3,500. I was told that my $1,598 credit would be applied by the corporate office and that I would later receive a zero-balance invoice. I am now concerned about whether this matter will be handled properly. I am also deeply troubled by Jordan's handling of customer credits. For every purchase, customers receive invoices, receipts, and documentation. However, when returns generate store credits, customers apparently receive little or no written documentation confirming that the store owes them money. I never received a credit memo, email, statement, or receipt for these credits, which is precisely why I forgot about them. Had I not discovered them myself, nearly $2,000 of my money would have remained unused indefinitely, WATCH OUT PEOPLE! Customers should be provided written proof of every store credit issued to them. Transparency should not depend on a customer's memory years later. I expect a full investigation into the status of all credits associated with my account, a written explanation regarding the missing $400 credit, and a review of Robert's conduct. After spending tens of thousands of dollars with Jordan's Furniture over the years, I am shocked by both the handling of my credits and the disrespectful treatment I received. I WANT MY $400.00 BACK!!! AND WHEN I WAS LEAVING ROBERT RAISED HIS VOICE AND LOUDLY SIAD HAVE A GOOD DAY, WAS HE BEING SARCASTIC OR TELLING ME SOMETHING ELSE?

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Jordan's Furniture
Jordan's Furniture
Jordan's Furniture

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Furniture Consignment Gallery

Furniture Consignment Gallery

3.4(14 reviews)
10.7 mi
•$$$

I love this store. I spend most of my time at the Hanover location, but I do find myself roaming…read moredown to Plymouth every so often, just to browse! Inventory is online, so it's super easy to buy. Prices drop on a schedule but don't wait too long because things sell! Delivery isn't included in the purchase price so you are paying for that but if you don't have someone to muscle furniture into a truck and home for you, it's well worth it. I've even shopped online without even driving to Natick to examine a chair because I just knew it was the perfect chair to zuzsh up my gray living room! Last week I moved furniture around in my home, re-purposing some pieces, donating some pieces to Salvation Army Thrift Store (also a great place to shop!) all to change up the look in my decor and scale down the size. Finding one display cabinet and a gorgeous French bistro'ish table later I was happy. Of course, waking up at 3am and realizing my Ethan Allen chairs were NOT going to come close to coordinating with the perfect table, meant one more trip for the chairs the store had coordinated in a display with the table! Delivery of the table and display cabinet was within a week, I took the chairs in my car, and done! There's everything here. Furniture, lamps, wall decor, area rugs. All styles, all prices, all ready to go. Check out the website, make your list and elbow a designer out your way if you need to, because if you love it - someone else is watching it and loves it too!

Best place to find just what you are looking for , and the prices are very reasonable on most…read morethings. Friendly helpful staff

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Furniture Consignment Gallery
Furniture Consignment Gallery
Furniture Consignment Gallery

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Bed Bath & Beyond - furniture - Updated November 2026

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