When we were walking in Salem, we came across an elderly lady in a wheelchair and she was…read morecompletely lost finding this hotel. We all stop what we we were doing and walked safely to this hotel. I went to the front desk to let the lady working on July 9 around midnight about this guest being lost, and she was extremely rude, annoyed and told me that she the guest has been calling the hotel for three hours asking for help. The lady who is working, the Front Desk has short gray hair and was very rude and obviously did not care about a guest at this hotel. If a guest is lost, wouldn't it be the right thing to do by assisting them instead of complaining about a loss elderly guest who was a retired school teacher? When other people in the hotel were leaving, the same lady was talking to another lady about the guest and talking about how rude they were and how much they were drinking, though when I was there, I did not witness any of this. When I recommend going to this hotel based off of the people who represent this Brand, the answer is no.

I had my wedding here in May, so this will be a long but all encompassing review of all different…read moreaspects of the Hawthorne. When I was looking for venues, I wanted all inclusive and one location. I spoke with Christine Madigan via email and then over the phone. She assured me that the Hawthorne did weddings well. We booked, signed contracts, set up a room block and everything. The room block: 3/5 stars I originally worked with Beth who set everything up for me and then was transferred to Rob as positions changed. I initially had 15 rooms in my block which we filled pretty quickly, but I saved one for my husbands grandmother so she could stay onsite. She called to book a room and was told there were no rooms. There were rooms so I called and spoke with Rob because she was pretty upset. He assured me we had rooms and for grandma to call him directly. Evidently the folks at the front desk didn't understand how the room block was intended to work. This happened over and over and over again. I really wish they would have set it up so my guests could book online because I heard from nearly half of my guests that either they couldn't get the days we were promised or the room type they wanted. I even had 3 couples stay at another hotel because of this so Hawthorne lost out on money because they couldn't get their booking system organized. One of my couples ended up in a room with a TWIN BED for 2 people. How is that even possible? Meanwhile I had a single person in a room with 2 queen beds and 2 bathrooms? Like I get accommodating people's requests, but a little critical thinking and communication would have gone a long way for comfort here. I doubt those people will come back to this hotel for this reason, which is sad because its such a lovely place. The menu tasting: 5/5 stars We were invited to a tasting of hors d'oeuvres, dinner selections, wine, cocktails and wedding cake. It was amazing to be able to sample items we wanted to serve without doing so blindly. Their food is phenomenal so we were excited to be able to share this with our guests. Wedding planning: 5/5 stars I received packets of information before booking Hawthorne as my venue, so I was aware of the pricing up front. I was even able to create a quote using their pricing sheet so nothing was a surprise. Christine was available to answer all of my questions throughout the process. As we got closer, she gave us homework to complete so we were ready for our big day. We created a signature mocktail, filled out place cards, went over our timeline, dropped off welcome bags, etc. Everything leading up to our wedding day (outside of booking guest rooms) was super smooth and easy. Pretty much everything was provided by the venue. I only had to book a photographer, content creator, photo booth, DJ and HMU on my own. The rest was handled for me which really made things so much smoother. We ended up well under budget, too! Wedding day: 3.5/5 stars If I could go back, I would hire a dedicated day of coordinator who worked specifically for me and not the venue. Christine was great, and did her job well, but she wasn't dedicated to me the entirety of the evening. And she and my mom were butting heads over things we were promised and not delivered. My mom did my wedding florals. We asked in advance if we could have refrigerator space and a private room to set up in. We were told we could have both, and on the day of, there was magically no fridge space, access to water, or a secure room to work in. It was extremely frustrating to be promised things and then not have those promises fulfilled. We were able to pivot and adapt, but that added so much stress to me on a day where I should not have added stress. The room she was working in was also being used as storage for a wedding the following weekend. The hotel has tons of space so I'm not sure why it had to be there but it seemed at that point it was a battle of wills more than anything. My photo booth company arrived right at the time we were about to start our ceremony, which was planned in advance, but the way the rooms were set up he ended up being in the lobby. This turned out to be really fun for wedding guests and random hotel guests to watch, but it was a bit awkward at first. Some of the items we brought for our reception were not brought down and we had to track people down to retrieve those. There was a room upstairs that was dedicated for us to hide away in and eat our appetizers, but I wanted to be with my guests and the appetizers never made it to me and my husband so I was told they were good but I didn't get to try them all. Dinner was absolutely amazing. However, I heard SO MANY complaints afterward about our bartender. I guess he was rude, and terrible at making drinks and when people tried to go to the other bar they got turned away. Overall I had the best day ever and would do it over again with a few tweaks :)

Do not stay at for Hawthorne Motel…read more It saddens me to have to say that the quality of management has really depreciated so badly I would never stay at this motel again. My husband and I have stayed here for 10 years and this year with the management being Jeff and Kari we experienced the worst in hospitality that we have experienced in our 62 years of life My husband and I were traveling with our 2-year-old granddaughter and have stayed here for the past 3 years with her. Although the accommodations were modest at best we were treated well, and always returned same time each year. This year unfortunately we were met by Jeff who immediately started complaining about hot having to manage this because there wasn't anybody else in the family to do it. He was very aware that we will bring in our granddaughter asked if we even needed a pack and flight which we did not we had accommodations for her for the floor. The next day when I saw Jeff with my granddaughter he waved and said hi Gramm! Although we noticed a difference in the accommodations at the motel to name a few there was no luggage cart ( Jeff complained he was tired of people hitting the air-conditioning units with it) a soda machine ( he was tired of fixing it) there were no more small table next to the lawn chairs, we were provided a quarter of a sponge which was used on the sink when we arrived, a quarter paper towels in the paper towel holder a quarter toilet paper in the toilet paper dispenser - seemed like there was a need to severely cut costs ? In the bathtub the safety handle collapsed when used by my granddaughter ! A lamp was broken in the room and when I put it outside to be taken by housekeeping staff, Jeff appeared annoyed and short with my husband. By the third morning my husband was asked to be spoken to by Jeff and my son was also present. He proceeded to say how disruptive we were and that he was receiving complaints about us from other guests ! ( we had been there less than 48 hours at this time with our granddaughter ) Interesting our neighbors next door who we knew from last year told us they did not hear a thing and was shocked to hear this as well, " wow they really made you feel unwanted didn't they/" Jeff noted that I called tomy husband to bring her back from the car and felt that was disruptive. I've never been treated so offensively in a place that supposed to be hospitality focused in my life. Jeff even went on to say that a guest left " early" come to find out normal departure time was 11 and she said she left at 8 because we were noisy... We leave our room by 715am ! Follow on conversation with Jeff and Kari left us to feel like we were burden, unwanted and severely disrespectful of others and they had no choice but to put us in our place! They provided no viable explanation of disruptive behaviors that we would think would warrant this horrible treatment . My husband and I decided this was not a place we felt comfortable staying in for 1 more minute and left 3 days early. Kari and Jeff refused to refund our 3 nights stay- "good luck with that your card was aready charged" she smirked. So this is what it's come to at the Hawthorne Motel we will not be back and do not recommend others to visit unless they want to be subjected to an unstable unhappy individuals unwelcoming ways. The Hawthorne and severely needs updates, and if it's time for the family to sell it to get into the hands that somebody can make it enjoyable stay again soon.so be it!

The owner Jeff made our stay Fantastic . He always asked…read morewhat we we needed and helped us navigate my handicap. Always friendly with a smile.Highly recommend.

We were in the area for the Salem Witch trials tours. We spotted this place to eat. The inside is…read moresuper cool and a great place to come have drinks and relax with an amazing meal. My wife ordered their award winning espresso martini. She said it was perfect! One of the best, so give it another award lol! The clam chowder is probably one of the best things on the menu!! The warm fresh bread is delicious!! The hamburgers are pretty good. And they have variety of fries (sweet potato as well). I recommend coming here. Chowder is a must!!

Racism in 2026 is wild. We (party of 3) were the only people in for breakfast and after we placed…read moreour order a white couple enters the restaurant. They receive their order first. No problem, sometimes this happens so we keep waiting for our food. Turns out there was an error with their order so they send it back. We wait another 10 minutes and see someone come out with food thinking it was ours. Surprise! It's not. They had time to remake an entire order before serving us anything. After over 30 minutes of waiting for 3 omelets we ask to pay for our drinks and cancel our order, because we aren't thieves, and the manager comes out to complete the transaction. She doesn't even ask what happened or why we wanted to cancel the order. If you don't pass the paper bag test, I'd consider skipping this place.

100/10 would definitely recommend to friends and family. We will definitely be back again. Great…read moreatmosphere, friendly staff and rooms were amazing and even got a nice view of Fenway! Hotel is right in the middle of everything which made it convenient to walk everywhere plus the subway exit is right around the corner for easy transport as well. Row34 and Blue Ribbon Sushi are also worth checking out and conveniently located on the hotel property for easy access to and from the hotel. Made some friends down there while grabbing a drink Great food and drinks! Big kudos to Jonathan, Calvin and Samantha they were extremely friendly and helpful and gave us great recommendations on where to eat/ visit. Great staff always make stays a little more pleasant! Thank you!!

Luxury and grandeur are highlights here!…read more The Hotel Commonwealth is a beautiful place with grand architecture and awesome inspiring views. These views come from inside and outside the building. It's located in Boston, lots of pride here for the baseball team, it's the "official home," of the Boston Red Sox . As you walk and down the Ave of Commonwealth, the traffic is terrible. Make sure and watch and experience the area as a pedestrian. When you check into the hotel the parking is all valet. Remember this is a luxurious place and the parking is pricey about $75 a night . You can check in around four p.m. too! The experience is absolutely flawless. They have all that you need to have a great evening . We are on vacation and they have in room dining . All was absolutely perfect on our trip. Thank you to the staff for making the evening special.

Best Boston Cream Pie EVER!!!! We walked by and saw that this is the location it originated…read more How cool is that?

The Omni Parker House is a beautiful historic hotel in the heart of Boston with an unbeatable…read morelocation. The building is full of character, and the staff was incredibly hospitable throughout our stay. I also enjoyed the restaurant, which served delicious food and added to the overall experience. Unfortunately, there was one major issue that significantly impacted my stay. The bathroom design in my room was shockingly impractical. I am only 5'4", yet there was virtually no way to sit on the toilet because of how it was positioned. It felt like a serious design flaw, and I genuinely do not understand what the architects were thinking or how a room with a bathroom layout like that is considered acceptable for guests. While the hotel's history, location, staff, and dining were all wonderful, the bathroom setup was disappointing enough that it detracted from an otherwise excellent experience.

I don't recommend staying here due to Malik at the front desk and the General Manager. I chose this…read morehotel because of its proximity to our wedding venue. I got two rooms for my bridal party. I called a month before to get a late check out for one room and to add an additional night for my husband and I after. I asked about potential fees associated with a late check out and they said they were very accommodating to weddings and while they couldn't guarantee it till the day of, they were likely to let us check out atleast by 3. We checked in 10/16 and met Malik. I revisited the late check out for the room. He said we could check out anytime. He even mentioned that they've accommodated other weddings by allowing them to check out as late as 6pm. He said a late check out a 3pm was no problem for us and was open to hearing if we needed anything else as well. As bride this was comforting. Unfortunately the general manager, showed up at the door at 12:50pm on the wedding day and told them they needed to leave by 1 and charged us before discussing with us I called for clarification where Malik later stated he never stated those things, was rude, often spoke over me. I told him to just charge us but when I attempted to ask for more clarification from the manager, he proceeded talk over me. We left right after our wedding due to our discomfort with this hotel. Rules are inconsistent and Malik was rude. You caused increase stress on my wedding day so brides go elsewhere. I don't know who the general manager is but I recommend that you and your staff get on the same page because this miscommunication could've been avoided, if I was given the correct information in the first place.

Creepy place, run down. Could barely sleep. Bed smelt like…read morecheetos and under my bed was someone's inhaler. .. Gave some stars becaus Front desk was bubbly and nice.

This Inn is so beautifully decorated that the more I looked the more I was intrigued. The ambiance…read moremixes new feels with old touches, so well done! I took pictures for ideas. The hosts are lovely!! This is a wonderful stay.

When I arrived at Boston's Logan Airport, rain was falling and the sky overhead was dark and gray…read more By the time I drove through Ted William's Tunnel, past Fenway Park to the 95 North, and connected onto Route 2A, however, the sun broke though the clouds and bathed everything in golden sunlight. Off of Route 2A on Lexington Road in the heart of Minutemen country, I arrived at the Hawthorne Inn, my favorite bed and breakfast in Concord, Massachusetts. The owner of the inn, Marilyn, greeted me at the entrance and showed me to my room. The inn is furnished with furniture, art, and artifacts that are representative of colonial New England of the 19th Century with other kinds of art, such as Japanese ukiyo-e prints, Haitian voodoo masks, and 17th Century Persian helmets, scattered about here and there. Walking into my room, I noticed a cat on the 4 poster bed in my room. She was friendly and didn't seem to mind me hanging out with her. http://static.px.yelp.com/photo/gsDWbndD_Nix9s_MOTuYYQ/l The room had teal wallpaper, lots of folk art, a love seat near the roll away desk, and a rattan reading chair by the bed. It was very comfortable, very cozy. I hung out in my room with the cat for a while before going out to downtown Concord for dinner. After dinner I sat in the sitting room downstairs where the fireplace was blazing and I met some of the other guests in the inn. We talked some more in the morning when we ate breakfast in the communal dining room together. Breakfast included your choice of coffee, tea, muffins and other baked goods, a seasonal fruit plate, yogurt, or granola. Rooms at the inn range from $125 - $325 per night depending on the season. After breakfast, I went into downtown Concord to look for an essay by Ralph Waldo Emerson, Self-Reliance, which I found in a book in my room. In the essay Emerson emphasizes the importance of avoiding conformity and trusting in our own ideas and instincts: "Trust thyself, every heart vibrates to that iron string...." This spirit of individuality and the belief that there is no problem that we can't handle if we apply ourselves to the solution is what attracts me to New England, to Concord, to the Hawthorne Inn. There's a sense of history there where our country was essentially founded, a creative energy burns there also where so many creative thinkers and writers lived. Walden Pond, the Minutemen Park, the old North Bridge where the "first shot heard round the world" was fired are all in Concord. It's worth visiting to remember that "Nothing can bring you peace but yourself. Nothing can bring you peace but the triumph of principles."

It's our last night at Stepping Stone; a delightful three extraordinary nights. Matt and Kelly…read morecouldn't be better hosts. They are always available to provide tips and information while carefully listening to your desires. The Inn is beautifully decorated with unique antiques. So appropriate for this house built in 1826. There are no musty odors or creeks to attest to its age. It's obvious Matt and Kelly love this home. They and their kitties take excellent care of it and will take great care of you.

Great location and owners. Unique experience staying in such an historical structure. Close to…read moreeverything. Matt and Kelly provide excellent details and their recommendations helped us plan our trip with plenty of time to book desired tours. We stayed in the Washington room on the second floor with a lot of space and large mirror to get ready. The Inn felt very comfortable and we enjoyed relaxing in the living room. Highly recommend! Close to everything.

Salem Waterfront Hotel is the perfect location to visit the sights of this charming city. Easy,…read moreconvenient parking right in front of the.. The hotel is decorated in nautical motifs and the welcome by the bellmen and front desk is extremely gracious. All the staff made an effort to assist. We arrived mid afternoon and headed for the cocktail lounge for a cocktail.. what a wonderful spot.. indoor outdoor options, interesting decor, and excellent service. The rooms are special. Tasteful nautical details and such comfortable beds as well as luxurious spa robes.. Baths well equipped with amenities like hairdryers, magnifying mirrors.. and a shower-head to die for. This is THE place to stay in Salem!

The rooms are cramped, the mattresses are terrible, and the air conditioning is very loud.read more

Altogether unprofessional, the covers were dirty , dirty tub . the owner in charge would sneak in…read moreout rooom when we were gone , she saw a mess I had getting ready and she told me no messes should be in the room as I was not gonna pick up my clothes and pack up

Not worth the stay. Lobby was filthy, there were trash bags and sticky empty cans all over the…read moretables, and stacks of paper all over the place. There are people who live here full time and the guest staying next to us was intrusive and made us incredibly uncomfortable. They had a cat running around, and they were always outside trying to chase the cat down and chain smoking cigarettes. She at one point had asked me to climb through her open window to unlock her door as she had locked her keys inside and was mad when I said no. Very strange situation. The room itself was ok at first, the mattress and pillows were uncomfortable and the air conditioner didn't work. I would've opened the windows but didn't feel safe doing that with our neighbor milling about, and the other windows had no screens so bugs could get in. When we were getting to leave I noticed a mouse/bug trap behind our refrigerator. Had I noticed this when I arrived I don't think I would've stayed. Wont be returning.