Altogether unprofessional, the covers were dirty , dirty tub . the owner in charge would sneak in out rooom when we were gone , she saw a mess I had getting ready and she told me no messes should be in the room as I was not gonna pick up my clothes and pack up read more

Not worth the stay. Lobby was filthy, there were trash bags and sticky empty cans all over the tables, and stacks of paper all over the place. There are people who live here full time and the guest staying next to us was intrusive and made us incredibly uncomfortable. They had a cat running around, and they were always outside trying to chase the cat down and chain smoking cigarettes. She at one point had asked me to climb through her open window to unlock her door as she had locked her keys inside and was mad when I said no. Very strange situation. The room itself was ok at first, the mattress and pillows were uncomfortable and the air conditioner didn't work. I would've opened the windows but didn't feel safe doing that with our neighbor milling about, and the other windows had no screens so bugs could get in. When we were getting to leave I noticed a mouse/bug trap behind our refrigerator. Had I noticed this when I arrived I don't think I would've stayed. Wont be returning. read more

Clipper Ship Inn - Mouse trap - Hotels Near Me - Salem, Massachusetts

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I must say I was terrified to stay here after reading some reviews but the bad ones couldn't be farther from the truth. I stayed here one night in October to experience Salem. I was immediately greeted with kindness. The front woman was extremely helpful & even let us check in early! I was told 4pm checkin but arrived around 12pm and was given access to my room nonetheless. After checkin she took the time to explain the main / best things to do in Salem & how we are walking distance from there. The room was spacious and tidy. I really enjoyed the space aspect of it. I saw cleaning staff throughout my whole stay keeping the rooms & grounds clean. The best thing about this hotel is the price and location. You have access to parking & can walk within 10-15 min to all of Salem's main attractions. Since parking is limited in town this is a huge help & I know my car is safe back at the Clippers Ship Inn. Across the street is a convenience store and a Dunkin' Donuts. I really enjoyed my stay here & highly recommended for anything visiting Salem, especially during busy/ expensive Halloween season. read more

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I'm not sure where to start. I wish I could give zero stars. We had 4 in our party and shared 1 room. 1. $475 for 2 nights + $100 mandatory deposit after I had already paid in full prior. 2. Not in walking distance from Salem center unless you plan on walking A LOT 3. On check-in, the woman looked and acted high. 4. Alongside the hotel, in the same parking lot is what looks like crack houses. 5. Room did not have a deadbolt. I questioned if that was even legal. 6. The air barely even worked. After walking outside all day in the heat and sun the air was a huge issue. 7. 2 of the outlets in the room actually worked. The rest either didn't work or the plugs would fall right out. I gjestioned electric safety. 8. Walking into the room I was taken back to the 70s with the mustard walls, old furniture, bright red sink (matched nothing), and 2 beds that kinda matched-ish. 9. I can't describe the mattresses as bad as that really are bull I'll try. Imaging a think plastic baby mattress that creeks and squeeks every time you evenslightly move. 10. I wouldn't get under the blankets or even lift them up. I slept on top with a sweatshirt. 11. We spent the first 30 min in the room killing bugs of different types. 12. I wouldn't walk on the floor without shoes. 13. My Daughter wouldn't shower without flip flips on. 14. No phone chargers in the lamps. Since we couldn't use the outlets we had to take turns charging. 15. The smell in the non smoking room was of old stale smoke covered by some type of spray to cover it. 16. The shower didn't shut off unless you played with the handle. 17. The coffee k-cup machine didn't work. 18. No hangers in the closet. 19. No ironing board with the iron that was there. 20. I wouldn't put my bags on the floor in case there were bugs. 21. I felt the need to inspect between the mattresses for bed bugs and thankfully didn't find any. 22. Housecleaning made 1 out of 2 beds. 23. Couldn't turn the bathroom light on at night because it was so loud it corks wake everyone up. 24. Just when we thought we killed all the bugs, on day 2, we came back to the room and found more. All that for a total of $575 plus tax Please don't waste your time and money. read more

My gf and I stayed 2 nights and our room was very clean and the staff was very nice and pleasant. Giving 4 stars for that. I do want to mention that when we first got there to check in, the office was in shambles, a very messy front desk, cat food on the counter and garbage on the floor. Like a tornado hit. I began panicking with anxiety worrying about what we would find in the room. We were pleasantly surprised, it was clean. We later learned that they were short staff due to Covid. read more

In most parts of the country, this would be an average outdated $49 motel. However, Salem has very few hotels and if you insist on staying in town in the summer, you are going to pay a lot for the privilege. The room was a good size and completely clean. Staff was friendly. WiFi speed was good. That's all the good news. The room lock was a standard household door lock with no safety latch or dead bolt. It did not make us feel very secure. The air conditioner was a home window unit which meant that if you wanted to use the A/C, you had to leave your drapes open for everyone on the walkway outside to look in. The place looks like it was built in the 1950's and has had only the minimal possible upgrades since then. Pillows were thin slabs of foam rubber. Water faucet was difficult to adjust between off and such high pressure that water splashed out of the sink onto the user. I was awakened early (too early) in the morning from the sounds of the plumbing from people flushing toilets and turning on showers. My wife made the mistake of opening a small bottle of body lotion that came with the room and accidently spilling some of it on the countertop. It smelled so bad that she cleaned it up as best as she could and flushed the contents down the toilet. The sickening smell was still there the next day. The location is not in the touristy part of town. You have to walk (or drive) about a mile for that. If I had to go to Salem again, I would either spend the extra $75 to stay at a better place, or stay in another town and drive in. read more

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So I had made the wrong reservation for a last minute trip before I came to Salem. Called two days before and asked if they could help, and no problems at all. She said it was easier to move people around during the weekdays, called me back and let me know everything would be fine. There was no one in the front when I arrived, turns out the lady at the front (never caught her name) was doing the laundry! Also, I lost my ID the second I arrived, went to her and she saw a picture of it on my phone, took all the info down, took my deposit for damages to the room, and proceeded to show me all the neat things to check out, what beaches to go to, and what the best restaurants were. Gave me my keys and wished me a nice trip! Room was super clean, extra towels, two sinks lmao, bedding was clean, bed was super comfy, didn't need anything extra. I'm so grateful that we found this place, and next time we come to Salem, I know where I'm staying! Thank you clipper shipp inn! read more

Manual locks don't work well on the doors. Very thin walls. No fridge. Very confused front desk lady who would rather watch "real housewives" than help the customers. Spend your money elsewhere and closer to the main strip. Very out of date business who won't even use trip advisor. read more

The front desk lady is rude and should not be running this place. My flight was delayed 5 hours so I ended up arriving at 3:30AM. When I found out my flight was delayed, I called and explained the situation and asked if it would still be okay for us to check in at that time. Everything seemed to be fine she said we would have to pay an extra 25$ for late checkin - ok I guess- upon arrival she tried to charge me 50$ extra for late checkin, said she tried to contact me but couldn't get ahold of me (obviously as I just flew several hours on a plane from Hawaii) ended up "compromising" and paying 35$ for a late check in fee. The rooms are old and dirty with moldy showers. Smell of musty cigarettes and nothing works in the room. The curtains don't even close all the way so people can look right in your room. DO NOT STAY HERE EVEN IF ITS THE ONLY CHOICE. BETTER OFF SLEEPING IN YOUR CAR. read more

Checked in late on a Friday night with a party of 4, received 4 Dunkin cards, nice! That's where the nice ended. The room was old, no deadbolt, smelled like an old smoking room, hard bed, junk pillows. Budget room, whatever, we're easy going people... Return from a very long day of tourism in town at around 11pm to find a large gray boot over our door knob. Like a chastity device. After waking up the night woman, an older blonde lady, I was told that we had extra people who she needed to be paid for before she could let us into our room. She demanded an extra $50 per night (3 night stay=$150) for our 2 "additional guests" (who were present and given gift cards to Dunkin the previous evening, mind you). "We tried to call you 3 times and couldn't get a reply, so we had no choice but to lock you out". Now if you ran your business in an organized and linear fashion, you would have checked the ID, the credit card and contact information against the reservation on file at the time of check in. The reservation was made months ago and the number had changed. Ok... Fine.... So we settle that and she says she'll be right up to let us in. 15 minutes later we're still standing outside with all of our stuff from the days adventures as it's started to rain. When she finally wanders up to let us in, I'm smoking a cigarette against the balcony railing. She makes a comment about some empty coffee cups that were with our things and then proceeds to snip that the rooms are not to be smoked in... Yeah? Well no shit Dick Tracy. The 73 signs all over the hotel were plenty of notice of that, on top of the 3 in our room. I don't smoke in hotel rooms or in my own home even, I can't stand the stale smoke odor. Funny that this room was full of that old smoke smell though..... The proper way to handle this situation would have been to bill us at check out for the extras incurred, just like every hotel in the US, Canada and probably almost everywhere else in the world. If not that, slip a bill or a note under the door, that would have sufficed also. You don't isolate paying customers from their private possessions because you lack basic customer service and comprehension skills. Lucky for you none of us had any serious meds that we had forgotten... good thing there wasn't an emergency since you were konked out, mouth agape, when we were trying to retire for the night. Avoid this place... Going to check our bags for missing items now, will update this review upon checkout with further details as they present themselves..... read more

Clipper Ship Inn - Lockout device - Hotels Near Me - Salem, Massachusetts

I am not sure what other reviewers were expecting but I enjoyed my stay here. I did a last minute booking for my husband and I on a last minute trip to Salem in October...and I must say I am very satisfied with my stay. The room had everything I needed. I like my room freezing and that is the only reason I did not give it a 5 star rating. Check in and check out were great. My husband enjoyed his shower which is one of the things I consider when reviewing any establishment. We walked into town, which is a healthy 0.9 walk to the attractions. I honestly would not think twice about staying here. The key and lock did not bother me. It actually reminded me of the good old days. read more

Stayed at the Clipper Ship Inn because of its proximity to downtown Salem, which was great. Parking here was also great. That is pretty much where anything great stops. Check in and check out process is incredibly long as everything is done "the old fashioned way," handwritten receipts, stacks of paperwork everywhere etc. Not terrible, but make sure you have nowhere to be when checking in. We were given our room key and found that we were unable to open our door with it, as the lock stuck with that key. When asking to switch rooms or to get another key, we were given an attitude and told not to complain because our room was very nice (we had not even been able to see it yet because we could not access it). Reluctantly, they swapped the key for their set of keys, and all was finally well. The room left a lot to be desired and was not as clean as you would hope for. However, we didn't have high hopes, but for the price per night, a clean room would have been nice. We were told if we left the air conditioner on when we were not in the room, we would be charged extra for it, and upon check out, someone had to physically go to our room to check for damages before we left - which I have never experienced even at higher end hotels. Would recommend you stay elsewhere, or that you bring your own bed sheets to stay at the Clipper Ship Inn. read more

The place is an absolute dump. The staff is very rude and they took $364 from my reservation with Expedia and then refused to let us stay there. She claimed she had no reservation or money from me to hold the rooms. When I showed her the proof she denied it and I called her out on several lies. I traveled dix hours with my children and was left with nowhere to stay and she had half of my money. When I was in the lobby, another guest came up to my husband and said its not even worth it, to go somewhere else. As we were leaving to look for another hotel, we seen a rat in broad daylight in the parking lot. So probably was a blessing in disguise. But she still has my money. I will never ever recommend that place, not even to my worst enemy. Absolutely horrible all the way around. I only choose 1 star because this website makes you. I wouldn't give it a 1 star at all read more

Not happy with this motel. You first walk in and get checked in and the area was a pure mess!! Letters envelopes and magazine all over the place and a half eaten lemon pie on a table. Ok so we check into our room and oh boy ! The room I would consider this room a Motel 1.5 rating the rooms to be a 1960 era. And no end table lamp just the over head light. I would consider a Motel 6 it would be better. Other wise GOOD LUCK!!!! Pathetic place read more

Was mot impressed with this inn. 5 minutes after we got to our room someone came into our room with a key. Which brings me to my first problem, no inside lock, just a push button on the door knob. I am diabetic, there was no refrigerator. There was an ice machine but it was in the office and the office was locked at night. The beds were squeaky. No complimentary breakfast, which i did know about. The good was the air conditioner worked good. read more

I booked a room here on Hotwire last minute (the night before arrival) for $145. It was the only hotel with available rooms on 9/1/18 according to all the booking sites. My husband and I decided to visit Salem for our 5th wedding anniversary with our newly adopted one year old... so although it's rated as a two star hotel and had copious bad reviews, we decided how bad could it really be? All we really needed was a place to sleep and shower... we were interested in exploring anyways! We arrived at 1pm and decided to see if we could get an early check in. That was no problem. But here is the kicker... the woman at the front desk was allegedly quite rude to my husband and advised that we would need to pay an extra guest fee for our one year old (a child who doesn't even use the toilet or coffee maker or even walk on the sidewalks at the hotel). My husband was irritated and wanted to leave. I told my husband to just do it because it was our anniversary and I'd rather pay a stupid fee than waste my time searching for another hotel. We made our peace with it and parked our car. As I was getting my child out of the car, a woman with blonde hair sternly called out to us across the parking lot asking us if we had a child with us. I said yes and with the worst attitude ever she responded "well did you let the woman at the front desk know?" I said yes. She then responded that she was going to check to make sure and that she'd get us a crib... something I don't need. Walking up the stairs, we were greeted by a housekeeper who was very sweet and complimented us on how cute our baby was. Finally, We were getting our things ready in our room and the woman from the front desk came up with a crib. She was very nice to me and made sure we had everything we needed. Other than the horrendous customer service and cold reception... everything was fine. The property is clean and nicely landscaped. The rooms are dated but very clean (can I praise the housekeeper again? She's their saving grace.) We had an air conditioner in the window that was very cold. I paid $175 to stay here for one night. I think that entitles me to some common decency and respect. Yelling at me across a parking lot, like I'm a school kid being reprimanded by my mother for potentially doing the wrong thing was totally out of line. And for that reason alone, I will not be back. It was a special day for me. So I didn't let the crappy service get me down. However, I was left with a bad enough taste in my mouth to write a negative review. If you plan to stay here... get ready to pay $25 +tax for every additional person... even your one year old children that can fly on airplanes and go to Disney World for free. read more

sketchy, the workers were surprised the air worked. the beds weren't even ready either, no fitted sheets. The receptionist forgot we were even coming read more

This place is how a mom and pop business should look. My sister and I booked four nights here in early October thru Expedia. We loved everything about it. Yes, it is old but our room was sparkling clean. The maid service was wonderful, always bring extra towels. We were provided body wash, coffee samples, and doughnut cards daily. The staff was delightful. I have mailed them cards twice from down south. Lastly....this business recycles. We will return to Salem and stay again at this place. read more

Stayed here earlier this week, the room was spacious, and close to Salem! The woman at the desk was kind and welcoming, constantly checking with us making sure we had directions. Highly recommend if you're looking for a homey place to stay I Salem read more

The desk person hit me up for an extra hundred dollar security deposit and I said no and she said she was gonna call the police, fu

Worst customer service ever. Perhaps I should blame Expedia for the booking issue. Either way, after reading the reviews it may have been a blessing. read more

Let me first say, I sent them a request through their "Contact Us" form on their website, and they never responded to it. Not one response whatsoever. So after hearing no response, my best friend was able to secure a room for the night there, and let me know we could change into our wedding attire and go over together for a wedding that day at 4:30pm. My wife and I got there just before noon (there were exactly 4 cars in the parking lot when we pulled in), and my best friend, his girlfriend, my wife and I decided to go out for lunch. We walked to the local 99 pub, then we came back to the room, got changed, and went to the wedding. We took a cab from the "hotel" (the cab company that the "hotel" recommended to my best friend's girlfriend during check-in) to the wedding venue, had a great time at the wedding, then came back, with my wife was feeling fine to drive (there were now 5 cars in the parking lot, not including ours). So we went into the room, I went to the bathroom, then we left for home. After that happened the front desk person (a rude woman whom I didn't get the name of) called my best friend (at 10:45 at night) to say they would be charged extra for the "guests" in the room overnight. My wife and I had left much earlier in fact we were home in Marlborough, MA at 11:20pm (it's over an hour and 15 minutes drive, so they called at least 20 minutes after we had left). Please keep in mind they said to my best friend's girlfriend they saw us leave in a cab earlier in the day, and come back in a cab tonight, but Somehow ApPaReNtLy didn't see us leaving on the cameras for the night. When my best friend's girlfriend told the very rude woman that we did not stay the night, that we just came into the room to get changed, she said she didn't believe them, as, and I quote, "what wedding takes 10 hours?" My best friend and his girlfriend were incensed that the "hotel" would be SoOoOo persistent with checking the cameras to see when we left and came back from the wedding, but not that my wife and I left before staying the night. My best friend and his girlfriend (after being treated like absolute trash by the staff) checked out, because who would want to stay in a "hotel" that treats people like garbage. And just for full disclosure, I keep saying "hotel" because it's standards and living arrangements are about on par with tv show motels where prostitutes get murdered. TL:DR - Garbage rooms, Garbage staff, Garbage place to stay. You're better off sleeping in your car. Avoid at all costs, literally. read more

Our room was huge. We got a refund because one of our party wasn't able to join us. Close enough to downtown Salem we could take an Uber to go eat. Clean. No issues. We'll come again. read more

Never again will I stay at this motel. The owner here is a nut case and I found out that she had been looking in my windows while I was out. The beds are not comfortable at all and the place looks as if it has had very few improvements made since it was built. The prices here are okay but next time I want to stay overnight in Salem I will definitely pay a few extra dollars and stay at the Hawthorne which is actually closer to all of the action in Salem anyway. read more

if i could give it 0 stars, i would. i tried to convince my family to stay somewhere else, but since we were trying to save money i figured it was no use. you definitely get what you pay for. the carpet was filthy and had a bandaid on the floor. there was no deadbolt on the door. one of the cabinets in the bathroom was broken. i have never been more disgusted. read more

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Stayed here this past weekend. Not sure what the terrible reviews are for. It's a homey old inn, it's not the ritz. The lady at the front desk, i'm assuming the owner, was very polite. Our room was clean, the area was within 4 minutes to Salem by car. We walked around in the area and had dinner - we felt very safe. I'm truly not understanding the bad reviews, because we did not see nor experience any of it. I would recommend it to anyone, and stay again if we're back in town. Thanks again for having us. read more

OMG... STAY AWAY! Absolutely horrible . Staff (The Gimp) was Horrible, after arriving they tried to upcharge my wife and I. We had to bring up the website on our phone to prove that they where charging us $50. More than was advised! The next morning the Owner (Suzanne ) was very RUDE. and made me feel very unwanted ,even though we payed full price for the night. We stay in Salem often and will never darken there doors again. Can you say ( Bates hotel) read more

I'm not sure about A-OK, maybe C-OK. I had booked this hotel months ago and most reviews were satisfactory. I was looking for an inexpensive and clean motel, as most hotels in Salem are quite pricey during season. Several days before I was to travel, I checked the web site for directions, and decided to click on a few recent reviews. Once I read them, I was really worried about what i was getting, as we had paid in advance. Well, it was fine. The place is dated (the website pictures must have been taken years ago), and needs some spiffing up. But the room was very clean, with good, crisp cotton sheets on the king bed (which had a good, firm mattress). The air conditioner worked fine and unlike air conditioners in other hotels, very quiet. The TV is small, and I would recommend placement of a channel guide for future guests. The bathroom was also clean, with ample large towels, soaps and shampoos.Other amenities included an ironing board, iron, hair dryer and Keurig coffee maker. The staff was helpful and cooperative, if not a little tired. This place is not the Ritz-Carleton, but nevertheless, it wasn't a bad place to stay. The Clipper Ship Inn is about a mile's walk to downtown Salem. read more

As a touring band, we were really excited to be playing in Salem, MA, as none of us had ever been to the city before and we were all really interesting in seeing the sights and history of Salem. The promoter that we worked with had booked us a room at the Clipper Ship Inn on the night of July 24th. We didn't check into the hotel until quite late that night, so there was little to no interaction with any of the employees of the Clipper Ship Inn. We were all needing a good night's sleep after being on the road for over 2 weeks at this point, far away from our home in Portland, OR, and wanted to wake up early enough to walk around the city for a while before we had to head to Providence for a show the next night. Checkout was no problem, and once again there was really no interaction with any of the employees. After Providence, we all agreed that we didn't really get to spend enough time in Salem, so we drove back the night after we played in Providence, and tried to find another hotel closer to the city center. All the hotels we called were incredibly expensive, and it's not that we're poor, but we wanted to be budget-wise and not spend too much money to get us into financial trouble. My drummer, C, had called the Clipper Ship Inn earlier that day and asked what the rates were for a hotel room with 2 beds. He was quoted a price of $99 plus tax. This was a totally doable expense and we had no qualms with paying the amount even if it meant a bit of a further walk towards the places we wanted to go. So, after a long day in the tour van again, we ended up back in Salem, and back at the Clipper Ship Inn. We were greeted by an older lady at the front desk (NOT THE OWNER), who said that our room would be $135, much higher than the cost we were originally quoted earlier that day. When we explained this to her, she said that she could get us another room for $125. We then asked what was the least expensive room that was available. She then said that there was a room that was $85. WHAT?! Okay. A bit confusing. I wonder if she was just making up prices. To get this out of the way quickly; we are a touring band of 4 people. We have tattoos, we have piercings, we have funny haircuts, but we're the nicest bunch you'll meet, and understand that our image may not bring us the best first-hand judgement that so many people like to pass upon us. We go out of our way to be polite and respectful, with hopes it will bring us the same. That being said, I was with my drummer in the lobby booking the hotel room, while my other 2 bands members were outside waiting in the van. We agreed on getting the $85 hotel room. Ran the card through, got our hotel key. I went to the hotel room to check it out, while C parked the Ford E150 Van + trailer in tow. A few minutes after I got into the hotel room, my other band mate, S, came in and said that "the owner is really pissed off and wants you to go talk to her right now". Confused, and totally exhausted and not wanting to deal with any more stress that day, I waited in the hotel room that we had just paid for, waiting for my driver and 4th band member to return to the room. Meanwhile, while S and I were standing in the hotel room trying to figure out what was going on, the OWNER stormed into our room, and said "Come on, let's go, you're not staying here. Give me your key NOW". I'm 28 years old. I just paid a good chunk of change for a place to rest my head, and I haven't been spoken to this way since I was a child. I simply looked at her and then walked past her and went to go find C. He was in the lobby at that point, because he had also just had an interaction with this nasty lady as well, and trying to explain to the older lady that had given us our hotel room key what was going on. The owner (SUZANNE SULLIVAN) *stormed* in, and started yelling at us to get out of her hotel and that she was going to call the police on us if we didn't. She then started saying that we couldn't have 4 people in a room, when we were never asked in the first place how many people we had. We had simply asked for a room with 2 beds, which is what we have been doing since the beginning of the tour - WITH NO PROBLEMS. She then started saying some really strange things and going back and forth, saying that she remembered us from the prior stay, and that we had parked our vehicle in front of the "fire gate". We parked where we could and there were no signs anywhere stating that there was a "fire gate". We had asked where to park, and we were told to park where we could find room. The real kicker is when, amongst her yelling and profanity (calling us "assholes", "jackasses"), said to us "I've never had to deal with people *like you* before". We of course knew that "people like you" most likely meant "people with tattoos, and people who won't tolerate bullshit", and so when I questioned her on what she meant by that, she changed the subject and just simply kept saying that she read more

My kids and I love Salem in October and usually stay at the Salem Waterfront but they were booked when we were coming. This hotel was the only one available so I booked it. I then proceeded to read all of the reviews about this insane person who runs it and I thought - surely they have been fired. So I called up to see if the manager there was named Susan (mentioned in the reviews). She was immediately combative and refused to answer me but was demanding to know my name, and I told her I was a potential customer that wanted to make sure I was not ruining our trip by choosing that hotel. She refused and continued to argue so I said, well that answers my question and she hung up. I wouldn't chance a visit there with these kind of people running the place. read more

The ONLY space available at a last minute moment...which was wonderful! The staff was very courteous and gave a lot of recommendations on where to eat. It just doesn't match my expectations for lodging. And I'm not a prissy gal, but I am looking for few things when I stay... Comfort and Security. Rooms are huge, but are odd. Beds are not real comfortable, but appeared clean. Air units are loud. Door only has a lock on the knob, and we pushed a chair up to the door. The office of the hotel is SO unappealing. This place needs a general upheaval of organization, cleanliness, and design. The ice machine was surrounded by a half-bottle of lemonade, scattered appliances, and a chicken carcass. Gross. We left thinking that Salem was a creepy town and came up with a less than relaxing nickname for the joint. Book ahead, but it'll do in a pinch! Wifi works in office but not in rooms. read more

It isn't really as horrible as people say; Pros: Location! It's 10 minutes from downtown and the neighborhood is safe though not scenic. The room was clean, there's a Keurig and the bed wasn't awful. Cons: There is NO INTERNET! They offer it yes but it is so slow it is useless. There were 2 pillows for a queen size bed and the decor truly is dated and cheap. I don't get their business strategy. With such a small investment, this place could be passable, maybe even average but they don't even try. I wouldn't come back simply because they don't even try (and.. NO.DAMN.INTERNET!!!). read more

Turn around and find another place, even if it is further outside of Salem. This was the most disgusting place I have ever stayed in. The front desk greets you by constantly coughing in your face (Wanda) and another not knowing anything about the hotel or the town it's in (George). The manager (Susanne) was the rudest person alive and the "cleaning" women were just filthy and downright disgusting. The room was gross, a cat with fleas following us around and sitting on the top of the front desk as well as on your belongings. Way too pricey for a dive. We were shammed by this hotel and the town of Salem which recommended it. read more

Wish I could give this place zero stars. The woman who runs the hotel is nasty and provides terrible service. I asked for an extra blanket because I was cold, and she proceeded to question me about why, suggesting I did not know how to turn on the heat. She refused to give me a blanket until she personally came to check the heat. She was rude to us and snapped at us multiple times. Save your money. read more

My sister, Kelly, and I enjoyed our trip he week before Halloween. Rooms were clean and comfortable and we were happy to have a Keurig coffee maker in the room. We appreciated our local box of chocolates on arrival We also enjoyed meeting Chummly, the resident cat, too. read more

We have stayed here multiple times now and are always impressed with the service, cost and close location to downtown Salem. Walking distance to downtown and all the fun Salem has to offer as well as rooms larger than expected! Free wifi and Keurig coffee makers on the room, so nice! The iron and ironing board provided came in handy. Highly recommend for couples and families. P.S. after reading past reviews on this inn, I just want to report that the cats are alive, in good health and friendly! I have no idea why anyone would write something so negative about a cat, but it does not show a ton of class to do so. read more

I really went back and forth between giving this place two stars or three stars. I finally settled on three stars because I have stayed here twice and if push came to shove, I would stay again. When planning a trip to Salem in October, getting a hotel can be very difficult. They book up very fast. When I recently went to Salem with my sisters we stayed here since we couldn't get a room anywhere else and it was decently priced. The location of the place is GREAT! You are walking distance from all of the Salem attractions and not that far from the train station if you want to head over to Boston. That's what I really liked about the place. The price and location really cannot be beat. Now onto the bad stuff. This is definitely not a luxury hotel. This is a glorified motel. The rooms are decently sized but not very clean. And my sisters may have been overreacting but we did not feel safe in our room. There is only a lock on the knob so we pushed a chair up against the door at night when we slept. I'm not a prissy girl but I like to feel safe when sleeping in a hotel. One more plus I forgot to mention. There is a Dunkin Donuts right across the straight and we each got a gift card when checking in. read more

A most bizarre business. Desk-clerk/apparent owner aggressively interrogated me about the time that my son's soccer practice ended when I informed her that I would return later in order to make my 100$ cash room deposit. She actually challenged me for saying I would return at 8 after she had discovered, due to my son's phone call, that I was picking him up at 5. "Are you saying your son's soccer ends at 8?" It felt like George Orwell's 1984. Or Turkey, Saudi Arabia or some such authoritarian regime. I was speechless and would have left but had already booked on Hotel.com. Their software has a problem and one must present 100$ in cash, on top of somewhat exorbitant room fees for such a hotel, One cannot check into one's room without the deposit. The WiFi doesn't work but I was told that this was because of my room's location in an "alcove." read more

Stayed for two nights in Oct 2018. Booked direct rather than using Expedia. Big mistake. The help booked the reservation wrong and when we showed up, they said we were booked for the day before. I know I told them the right days and confirmed by saying two nights checking out on Friday. Luckily they credited the night, but then jacked up the rate for Thursday night from $175 to $275 even though when I checked the rates on Expedia it was $175. Staff was slow and confused and acted as if we were bothering them. Hotel was clean but dated. Wifi was unusable most of the time. A good twenty minute walk to Salem Commons which is on the East side of the Salem attractions. Should be the motel of last resort...! read more

ENTER AT YOUR OWN RISK! The owners are rude and shady. The one owner (a male) walked passed our room and was trying to peek in our closed curtain window. The cops were called in the middle of the night. The owner and an employee were fighting loudly, cussing at each other. No locks on the door, out dated rooms, the coffee machine didn't work, and just plain creepy! They will touch your belongings and move them around. We closed the curtains before we left for the day, came back to the curtains wide open for all to see our belongings. STAY CLEAR PAY THE EXTRA MONEY AND STAY SOMEWHERE ELSE!!!! read more