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    The Hotel Salem

    3.1 (161 reviews)
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    Bathroom sink outside in the hallway
    Annie L.

    The Hotel Salem is all location, location, location! Coming to Salem for Halloween two weeks before October is hectic. I read all about the craziness before I booked my flights and hotel so I already knew what to expect. I actually came upon the Hotel Salem because it was one of the few hotels in Salem that had rooms for the weekend. It was very expensive, 4-5x their normal rate for an average night that is not October. But, wanting to experience Salem in October as a once in a lifetime trip, I pulled the plug. The location is unbeatable, walking distance to everything! Hotel itself was 3.5 stars. Though it was remodeled, thing are pretty used. The window blinds would not pull anymore up (see photo attached) to get better views. It was stuck and/or broken. The windowsill was all scratched and dinged up as with the bathroom farm sliding door (see photo attached). The shower tiles are molded in various areas with broken tiles too (see photo attached). Speaking of the shower, the hot water waxes and wanes. One minute you get hot then you get lukewarm. I also found ripped bedsheets (see photo attached). Definitely could use a mini facelift to fix various things throughout the rooms. However, the customer service was great downstairs. I appreciated the calls/emails/texts with reminders before, during and after our stay. I appreciated that you can reach someone at the front desk if you needed anything (Kleenex, a hot tea, umbrella). The only thing we wanted to do but didn't get to was the rooftop bar because it was raining. Otherwise overall, a good stay at the Hotel Salem!

    Café and entry to hotel
    Oliver B.

    Mega cute boutique hotel. Greeted by friendly local staff. This hotel sits in an excellent location in the middle of everything. The rooms are spacious with some having stairs to their beds. Pillows could be firmer, but the beds are comfortable. Not much of a view from the third floor, but lovely views on their roof top bar. Nice drinks and tasty churros. Thank you for all the recommendations. Our one night stay was lovely.

    Roof deck pic before he proposed !!!
    Kristen M.

    This is an overdue review for the hotel Salem! This spot will forever hold a very special spot in our hearts. Big thank you to the manager Tony!! My fiancé reached out to him the week prior to our engagement so he could devise a plan. Our one year anniversary was October 1st and he wanted to propose on the roof deck here (the place we made it official the year prior!) The roof deck was closed this day because the weather wasn't great. Tony still made sure we were able to get up there just to take a few "pictures". Turns out my boyfriend was getting down on one knee !!! The roof deck here is a gorgeous spot. Nothing else like it in salem!! I can't speak to the hotel where we didn't stay the night but the bar inside is beautiful also ! Thank you Hotel salem and thank you Tony!!!

    View from rooftop bar
    Lisa S.

    Location, Location, Location! That's what you pay for and it's worth it. It's literally walking distance to everything you could possibly want to do in Salem. It also has a rooftop bar and hotel guests get top priority for seating. The rooms were comfortable but the elevators smelled of puke the entire 3 days we were there. There's no breakfast restaurant in the hotel but the do have some free coffee on the first floor. Also no water in the rooms - you need to.ask for a glass at the bar and then go to a water dispenser on your floor which theoretical dispenses sparkling and still water. I told the manager the sparkling water was not working on our floor and it didn't get fixed the entire 3 days.

    THE ROOF @ THE HOTEL SALEM IT' S OLD FASHIONED TIME SALEM, MA.
    Beth C.

    I have NEVER met such a friendly group of hospitality staff. Everyone we encountered at the Hotel Salem was super nice, very accommodating, and genuinely friendly & welcoming. Special shout outs to these rock stars... Emma, Kayla, Kayleigh, Olivia and our server at the Roof, Maria. What an amazing squad! It is evident how much each one of these individuals loves working in the hospitality industry, and the pride they take in crafting memorable stays for their guests. Each one of these ladies went above and beyond to make our Anniversary stay at the Hotel Salem unparalleled and unforgettable. We were welcomed as friends not patrons, and treated like family not guests!! Our room (207), was spacious, immaculate, modern, well appointed and very comfortable. Kayla was so kind to upgrade our room. We were incredibly grateful for her kindness. Emma and Olivia brought us chocolate covered strawberries and Prosecco. Memorable!! The location is perfectly situated on Essex St., in the heart of shopping, restaurants, and bars. The rooftop bar (The Roof), has a great vibe providing cool views of Essex St. and beyond. The drinks at the Roof consisted of delicious honest pours and the menu boasted tasty Mexican specialties. Our server Maria was attentive, professional and downright wonderful!! Many thanks for an incredible stay at the Hotel Salem and the dream team that catered to us for our Anniversary celebration. We cannot wait to return!!l

    Bed was firm and amazing

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    Page 1 of 5

    Ask the Community - The Hotel Salem

    Review Highlights - The Hotel Salem

    We are staying in a micro king for 3 nights and we do not have enough room to store our luggage without tripping over it and over one another.

    Mentioned in 6 reviews

    Read more highlights

    The Merchant

    The Merchant

    (76 reviews)

    $$

    I'm not someone who rushes to Yelp, but this stay earned the effort…read more I recently stayed at The Merchant for the second time, and whatever magic existed during my first visit is gone. The biggest issue: the hotel hosted a large, ticketed public event that completely took over the main lobby--with zero advance notice to guests. I woke up to a lobby packed with strangers and nowhere to sit or gather with my family. I've never stayed at a hotel that allows a public event to fully overrun its only common area without warning paying guests. And no, "just go somewhere else" isn't an option--there is nowhere else. There are no additional common spaces and no elevator. Since we were meeting elderly family members, climbing three to four flights of stairs to our room wasn't possible. The lobby being unusable wasn't a minor inconvenience; it was a dealbreaker. Operationally, things only went downhill. Check-in is at 4pm, but arrive after 5pm and there's no one on-site to check you in. Checkout, however, is rigidly 11am. Our room was never cleaned during the stay, despite leaving the "please clean" tag on the door. Because of the limited staffing hours, we couldn't even get fresh towels. Then there's the mouse. I saw one in the common area and notified staff. Nothing was done. Food is left out uncovered for guests, which I promptly avoided--because "boutique hotel meets rodent buffet" isn't really my vibe. What's also new: some sort of train or underground rumbling that shakes the building roughly every hour, offering a front-row seat to what feels like an earthquake simulator. If this were a budget motel or a Holiday Inn, I might shrug and move on. But this is a $500-per-night hotel, and at that price point, these issues are unacceptable. Until these problems are addressed, I wouldn't recommend staying here--and I certainly won't be returning.

    My stay was short but just divine, best sleep I had and the most delicious cookies! Thank you to…read morethe wonderful staff who shared instructions for my after hours check-in and made the entire process of navigating to the parking lot a breeze and ensuring I have all I need during my stay at this charming hotel that felt like home). I'll be returning :)

    Hawthorne Hotel - Outside of hotel

    Hawthorne Hotel

    (379 reviews)

    $$

    I had my wedding here in May, so this will be a long but all encompassing review of all different…read moreaspects of the Hawthorne. When I was looking for venues, I wanted all inclusive and one location. I spoke with Christine Madigan via email and then over the phone. She assured me that the Hawthorne did weddings well. We booked, signed contracts, set up a room block and everything. The room block: 3/5 stars I originally worked with Beth who set everything up for me and then was transferred to Rob as positions changed. I initially had 15 rooms in my block which we filled pretty quickly, but I saved one for my husbands grandmother so she could stay onsite. She called to book a room and was told there were no rooms. There were rooms so I called and spoke with Rob because she was pretty upset. He assured me we had rooms and for grandma to call him directly. Evidently the folks at the front desk didn't understand how the room block was intended to work. This happened over and over and over again. I really wish they would have set it up so my guests could book online because I heard from nearly half of my guests that either they couldn't get the days we were promised or the room type they wanted. I even had 3 couples stay at another hotel because of this so Hawthorne lost out on money because they couldn't get their booking system organized. One of my couples ended up in a room with a TWIN BED for 2 people. How is that even possible? Meanwhile I had a single person in a room with 2 queen beds and 2 bathrooms? Like I get accommodating people's requests, but a little critical thinking and communication would have gone a long way for comfort here. I doubt those people will come back to this hotel for this reason, which is sad because its such a lovely place. The menu tasting: 5/5 stars We were invited to a tasting of hors d'oeuvres, dinner selections, wine, cocktails and wedding cake. It was amazing to be able to sample items we wanted to serve without doing so blindly. Their food is phenomenal so we were excited to be able to share this with our guests. Wedding planning: 5/5 stars I received packets of information before booking Hawthorne as my venue, so I was aware of the pricing up front. I was even able to create a quote using their pricing sheet so nothing was a surprise. Christine was available to answer all of my questions throughout the process. As we got closer, she gave us homework to complete so we were ready for our big day. We created a signature mocktail, filled out place cards, went over our timeline, dropped off welcome bags, etc. Everything leading up to our wedding day (outside of booking guest rooms) was super smooth and easy. Pretty much everything was provided by the venue. I only had to book a photographer, content creator, photo booth, DJ and HMU on my own. The rest was handled for me which really made things so much smoother. We ended up well under budget, too! Wedding day: 3.5/5 stars If I could go back, I would hire a dedicated day of coordinator who worked specifically for me and not the venue. Christine was great, and did her job well, but she wasn't dedicated to me the entirety of the evening. And she and my mom were butting heads over things we were promised and not delivered. My mom did my wedding florals. We asked in advance if we could have refrigerator space and a private room to set up in. We were told we could have both, and on the day of, there was magically no fridge space, access to water, or a secure room to work in. It was extremely frustrating to be promised things and then not have those promises fulfilled. We were able to pivot and adapt, but that added so much stress to me on a day where I should not have added stress. The room she was working in was also being used as storage for a wedding the following weekend. The hotel has tons of space so I'm not sure why it had to be there but it seemed at that point it was a battle of wills more than anything. My photo booth company arrived right at the time we were about to start our ceremony, which was planned in advance, but the way the rooms were set up he ended up being in the lobby. This turned out to be really fun for wedding guests and random hotel guests to watch, but it was a bit awkward at first. Some of the items we brought for our reception were not brought down and we had to track people down to retrieve those. There was a room upstairs that was dedicated for us to hide away in and eat our appetizers, but I wanted to be with my guests and the appetizers never made it to me and my husband so I was told they were good but I didn't get to try them all. Dinner was absolutely amazing. However, I heard SO MANY complaints afterward about our bartender. I guess he was rude, and terrible at making drinks and when people tried to go to the other bar they got turned away. Overall I had the best day ever and would do it over again with a few tweaks :)

    My boyfriend and I recently stayed at the Hawthorne Hotel for a short staycation. We live nearby…read moreand chose the hotel specifically for its history, haunted reputation, and because the price point included what we were told would be complimentary breakfast. The room itself was nice and comfortable, and we were surprised (in a good way) to find that it was a double room. In terms of the "haunted" experience, we did hear some tapping noises coming from the closet shortly after settling in. It was definitely spooky, and my boyfriend barely slept, hoping it would happen again--but it didn't. Still, it added to the atmosphere we were looking for. Unfortunately, the experience took a turn the next morning. When we went down for breakfast, we were informed that we needed a voucher or token that we were never given. I went back to the room to call the front desk for clarification and was told that breakfast was only included if you were given a "certificate," which was never explained at booking. My boyfriend then went to speak to the front desk himself, since he made the reservation (even though I was present when it was booked). He was told that no one ever told him breakfast was included, and the interaction felt accusatory--as though he was being accused of lying. This was uncomfortable and disappointing, especially since we booked the stay based on that information. Adding to that discomfort, as we exited the elevator to head to breakfast, we could hear two front desk staff members chatting enthusiastically. When they noticed us, the conversation abruptly stopped, and they stared as we walked by. It created an awkward and unwelcoming feeling. One was a gentleman with longer hair, and the other was a woman with her hair pulled back in a ponytail. The manager was also involved in the conversation with my boyfriend. I do want to highlight the positives: The server at Nathaniel's was extremely kind and pleasant, and another woman working in the restaurant was also warm and helpful. The room itself was nice, and the restaurant service was genuinely the best part of our stay. That said, due to the front desk and management experience, this is not a hotel we would choose to stay at again--neither for the haunted experience nor for the treatment we received. Salem has many hotel options, and while we wanted this stay to be something special, it fell short. We were hoping to leave a glowing review, but aside from the room and restaurant staff, the overall experience left us disappointed.

    Hampton Inn Salem Boston - Guest room

    Hampton Inn Salem Boston

    (46 reviews)

    This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

    Great location -- very walkable to many of the attractions in Salem, easy to drive elsewhere, and…read morevery close to the train/T if you're coming in that way or want to take it into Boston for a day. We did have a car, and while the attached garage made things convenient, the daily parking fee felt high for what it is (almost $30 a day). Just a heads-up. Also, there is self-park, and at risk of sounding cheap, here's a tip to save you on some tips... valet is optional, and I don't think I've ever been in a hotel where it's less necessary. Self-park is the same price, but you spare yourself the constant tipping, which feels like one more tiny cash grab unless maybe the garage fills up at certain times and they have to move cars elsewhere. The room was nice enough for a short stay, though some acceptable / common deficiencies are starting to show -- scuffed walls, certain outlets loosening up so the prongs don't stay in well, one bulb burned out, etc. But the beds were comfortable enough, the bedding seemed clean, the bathroom was also clean and the shower worked well, and the room overall still had a reasonably new look and style to it. The pool was also clean, warm, and the overall pool area looked well maintained with plenty of clean towels available and a good amount of seating. The pool deck definitely gets a little slick when wet, so watch your step. Breakfast was almost exactly what you'd expect from similar U.S. chain hotels -- pre-made omelets or scrambled eggs depending on the day, home fries, paper-thin bacon or sausage patties, a few cereals and yogurts, a make-your-own waffle station, a couple fruit options, a push-button juice machine, instant oatmeal, etc. There's a good amount of seating, and a handful of tables have their own TVs (though you may have to hunt for a remote, and you might get some cross-room interference if someone else points theirs the wrong way). One interesting detail: breakfast isn't on the ground floor, and you can't reach it via the elevator without a keycard. I assume that's intentional to reduce non-guest walk-ins. Overall, I'd stay here again for the location and reasonable price -- just with the caveat to budget for the nearly $30/day parking or have a workaround ready. The convenience makes it tolerable, but it's definitely something to be aware of.

    Salem Waterfront Hotel & Suites

    Salem Waterfront Hotel & Suites

    (209 reviews)

    $$$

    I had a five star stay at the Salem Waterfront! This is one of my favorite hotels I've ever stayed…read moreat in my entire life and that's why I continue to come here! I had not been here in about three years, and apparently the hotel went through a major renovation. It was really nice back then, but I think it looks even better now! The artwork, the decor, the wonderful nautical charm about this place is really awesome! Our room was an imperial king suite and I absolutely recommend this if you are a couple looking to have a nice relaxing stay or if you just want a spacious room with a separate bedroom, living room room and a wonderful bathroom! The bathroom itself had twin sinks, a smart toilet and a shower big enough to fit four people plus a gigantic tub. I felt so pampered and had a wonderful relaxing time here! The restaurant downstairs has wonderful food where they serve breakfast and dinner. They also offer a Tesla shuttle service, which will take you pretty much within the historical sections of Salem. Behind the Salem Waterfront are a collection of really awesome stores and seafood restaurants right within walking distance. I had such a wonderful time and experience here and I will be making a second trip later on for the fall! Thank you so much waterfront for doing an amazing job and making my stay worth it!

    Stayed here while on vacation after looking at many other hotels. This place was perfect! Plus the…read moreindoor pool was perfect in the winter which my son enjoyed. Loved the decor. Great location!

    The Hotel Salem - hotels - Updated May 2026

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