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    Hawthorne Hotel

    3.9 (383 reviews)
    Open • Open 24 hours
    Updated over 3 months ago

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    Brandi K.

    I had my wedding here in May, so this will be a long but all encompassing review of all different aspects of the Hawthorne. When I was looking for venues, I wanted all inclusive and one location. I spoke with Christine Madigan via email and then over the phone. She assured me that the Hawthorne did weddings well. We booked, signed contracts, set up a room block and everything. The room block: 3/5 stars I originally worked with Beth who set everything up for me and then was transferred to Rob as positions changed. I initially had 15 rooms in my block which we filled pretty quickly, but I saved one for my husbands grandmother so she could stay onsite. She called to book a room and was told there were no rooms. There were rooms so I called and spoke with Rob because she was pretty upset. He assured me we had rooms and for grandma to call him directly. Evidently the folks at the front desk didn't understand how the room block was intended to work. This happened over and over and over again. I really wish they would have set it up so my guests could book online because I heard from nearly half of my guests that either they couldn't get the days we were promised or the room type they wanted. I even had 3 couples stay at another hotel because of this so Hawthorne lost out on money because they couldn't get their booking system organized. One of my couples ended up in a room with a TWIN BED for 2 people. How is that even possible? Meanwhile I had a single person in a room with 2 queen beds and 2 bathrooms? Like I get accommodating people's requests, but a little critical thinking and communication would have gone a long way for comfort here. I doubt those people will come back to this hotel for this reason, which is sad because its such a lovely place. The menu tasting: 5/5 stars We were invited to a tasting of hors d'oeuvres, dinner selections, wine, cocktails and wedding cake. It was amazing to be able to sample items we wanted to serve without doing so blindly. Their food is phenomenal so we were excited to be able to share this with our guests. Wedding planning: 5/5 stars I received packets of information before booking Hawthorne as my venue, so I was aware of the pricing up front. I was even able to create a quote using their pricing sheet so nothing was a surprise. Christine was available to answer all of my questions throughout the process. As we got closer, she gave us homework to complete so we were ready for our big day. We created a signature mocktail, filled out place cards, went over our timeline, dropped off welcome bags, etc. Everything leading up to our wedding day (outside of booking guest rooms) was super smooth and easy. Pretty much everything was provided by the venue. I only had to book a photographer, content creator, photo booth, DJ and HMU on my own. The rest was handled for me which really made things so much smoother. We ended up well under budget, too! Wedding day: 3.5/5 stars If I could go back, I would hire a dedicated day of coordinator who worked specifically for me and not the venue. Christine was great, and did her job well, but she wasn't dedicated to me the entirety of the evening. And she and my mom were butting heads over things we were promised and not delivered. My mom did my wedding florals. We asked in advance if we could have refrigerator space and a private room to set up in. We were told we could have both, and on the day of, there was magically no fridge space, access to water, or a secure room to work in. It was extremely frustrating to be promised things and then not have those promises fulfilled. We were able to pivot and adapt, but that added so much stress to me on a day where I should not have added stress. The room she was working in was also being used as storage for a wedding the following weekend. The hotel has tons of space so I'm not sure why it had to be there but it seemed at that point it was a battle of wills more than anything. My photo booth company arrived right at the time we were about to start our ceremony, which was planned in advance, but the way the rooms were set up he ended up being in the lobby. This turned out to be really fun for wedding guests and random hotel guests to watch, but it was a bit awkward at first. Some of the items we brought for our reception were not brought down and we had to track people down to retrieve those. There was a room upstairs that was dedicated for us to hide away in and eat our appetizers, but I wanted to be with my guests and the appetizers never made it to me and my husband so I was told they were good but I didn't get to try them all. Dinner was absolutely amazing. However, I heard SO MANY complaints afterward about our bartender. I guess he was rude, and terrible at making drinks and when people tried to go to the other bar they got turned away. Overall I had the best day ever and would do it over again with a few tweaks :)

    Jenny R.

    My boyfriend and I recently stayed at the Hawthorne Hotel for a short staycation. We live nearby and chose the hotel specifically for its history, haunted reputation, and because the price point included what we were told would be complimentary breakfast. The room itself was nice and comfortable, and we were surprised (in a good way) to find that it was a double room. In terms of the "haunted" experience, we did hear some tapping noises coming from the closet shortly after settling in. It was definitely spooky, and my boyfriend barely slept, hoping it would happen again--but it didn't. Still, it added to the atmosphere we were looking for. Unfortunately, the experience took a turn the next morning. When we went down for breakfast, we were informed that we needed a voucher or token that we were never given. I went back to the room to call the front desk for clarification and was told that breakfast was only included if you were given a "certificate," which was never explained at booking. My boyfriend then went to speak to the front desk himself, since he made the reservation (even though I was present when it was booked). He was told that no one ever told him breakfast was included, and the interaction felt accusatory--as though he was being accused of lying. This was uncomfortable and disappointing, especially since we booked the stay based on that information. Adding to that discomfort, as we exited the elevator to head to breakfast, we could hear two front desk staff members chatting enthusiastically. When they noticed us, the conversation abruptly stopped, and they stared as we walked by. It created an awkward and unwelcoming feeling. One was a gentleman with longer hair, and the other was a woman with her hair pulled back in a ponytail. The manager was also involved in the conversation with my boyfriend. I do want to highlight the positives: The server at Nathaniel's was extremely kind and pleasant, and another woman working in the restaurant was also warm and helpful. The room itself was nice, and the restaurant service was genuinely the best part of our stay. That said, due to the front desk and management experience, this is not a hotel we would choose to stay at again--neither for the haunted experience nor for the treatment we received. Salem has many hotel options, and while we wanted this stay to be something special, it fell short. We were hoping to leave a glowing review, but aside from the room and restaurant staff, the overall experience left us disappointed.

    Check in surprise birthday treat request. Milk and cookies but no milk and wrong age. Nice try
    Jessy M.

    This was the perfect hotel in its prime location. Everything was walking distance and such a beautiful historic hotel. The rooms were clean and nicely kept as best as it can be. The only thing I would say is because the building is in its older state, it would be nice to give it a fresh coat of paint, shampoo rugs, drapes, chairs in the room. You could tell it needs refreshed fabrics. But overall it was a good hotel.

    Exterior
    Jill O.

    The Hawthorne Hotel is such a cool spot with its historic charm and reputation for being haunted. While we didn't stay overnight, we attended two events here: the Witches Ball and the Dumb Supper. Both were fantastic, and the food really stood out, especially the lobster bisque at the Dumb Supper. It was thick and velvety and I could have eaten a bucket of it. We enjoyed both events for very different reasons. The ball was full of dancing, drums, amazing costumes and balloon art, and small plates. It was a great party. The supper was a solemn, reverent space that was well-organized and cathartic with a lovely 7 course dinner to go alongside it. The space itself is beautiful, with high ceilings and comfortable furniture that made the events feel elegant yet cozy. The staff was friendly and attentive, making sure everything ran smoothly. We'd love to stay for a proper visit in the future.

    Entrance
    Rian L.

    If you are looking to stay in the heart of Salem in a beautiful historic building then the Hawthorne is your place. This is just steps from Salem Commons, Witch Museum, and all the attractions. This is a National Historic Hotel and is full of charm. The lobby was so inviting with all of its fall decor and coffee/hot apple cider available. There are two restaurants here, but we only dined in Nathaniels for Breakfast. Breakfast was huge portions but good and nice start to the day. We booked an economy room as that was all that was left. However I would not recommend this room unless it is for a single person. The bed is a full size and made for an interesting night of sleep as a couple. The room was very simple and basically a bed and bathroom. The older decor and theme, however, fit well with the hotel and town. We would definitely stay here again but choose a larger room. There is plenty of parking for hotel guests which makes a great perk as parking is not easy to find in town.

    Bread pudding and crème brûlée.
    Tom V.

    This place is right in the middle of everything. Parked my car in the lot. (Guest only) Rooms are clean. The place is beautiful. The bar is wood paneled, with a fireplace. Highball seats. The desserts are top notch.

    Danielle G.

    We did not stay in the hotel, but we had lunch in the hotel bar and restaurant, we ordered three different appetizers, a cocktail, one mocktail, and I loved it! I know a lot of it is the haunted history of the hotel that brought us there, but if ever in Salem again, and there is hotel availability, I would consider staying there. As far as the food goes, it was actually surprisingly very good for how busy they were and I felt bad for our server, she was running around, crazy trying to attend to too many tables.

    Diana D.

    Location , location, location! The Hawthorne's location is great! So close to all the main attractions, shops and restaurants. It is a very pretty historic hotel. Staff was amazing and very welcoming! Now,again, this is a historic hotel, that's 100 years old, so you are going to get older carpets, older bathrooms, older aesthetics and of course...the smell of an older building. Not that this is a bad thing, I honestly loved the experience. We stayed for one night, and were able to get an upgrade to the 6th floor(most haunted floor haha) with an amazing view of the Witch Museum.

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    1 year ago

    The fire alarm went off twice in one night. the staff were friendly and say that it was a ghost.

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    I had the breakfast buffet on Saturday morning and it was delicious and perfect. Service was excellent and I will definitely come back,

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    Ask the Community - Hawthorne Hotel

    I have an electric wheelchair, not able to go over steps or anything like that. Needs to be ADA accessible. Does Hawthorne Hotel have ADA compliant/wheelchair accessible rooms?

    John, the Hawthorne Hotel is accessible. We have two guest rooms that would be comfortable for you. However, you will need to call the Front Desk directly to make this reservation: 978-744-4080. Complete details available online at… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Hawthorne Hotel

    “It is adjacent to the Salem Commons which was ideal for the dogs, and a block from the waterfront and historical sights.”

    Mentioned in 7 reviews

    Read more highlights

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    The Merchant

    The Merchant

    (79 reviews)

    $$

    Loved everything about hotel. The vibe. The comfiness. The location. The food. Def would…read morerecommend. Not for physically disabled though. Stairs are a beast but oh so cool.

    Pros: - very comfy bed…read more- cruelty free toiletries available in the shower and bathroom, various herbal / fresh citrus scents that were not too strong - very friendly front desk staff that accommodated our needs around check out - we were able to keep luggage with them for many hours after check out and extend our parking time for no fee. The woman who checked us in was very friendly and gave us a tour of the common areas - entrances are locked to the public and secured with a password for extra safety - our room was big - I was pleasantly surprised to see that they offer Nespresso coffees with lots of fix ins available (even dairy free milk in the fridges!), grab and go snacks like Himalayan Gold popcorn and flavored almond mixes, and fresh made more substantial snacks like a chia seed pudding with coconut flakes and pineapple that was so good, I had it twice! Also available at any time in the fridges were Apple streussel yogurt parfaits and hard boiled eggs. Chocolate chip cookies are baked throughout the day. - nicely decorated lounge area on first floor and deck patio space - you are able to leave items in a designated shared refrigerator space in the kitchenette on the first floor, a clever solution to no fridges in the rooms (at least not in mine). The thought of a communal, unmentioned fridge with strangers did give me pause though, but it's nice they offer it. Room for improvement: - I understand I came in a heat wave and summer is not prime season in Salem, but the room was so warm. The air conditioning would not go below 67° setting, but the real room temp was always much higher according to the thermostat (this morning it was 76!) I was sweating and had a hard time sleeping. They gave us a box fan when we asked if the AC could go any lower...I wasn't even sure it was on....and that helped a little but still wasn't enough. Please let people turn down the temp so they can sleep without waking up sweaty! The AC units also made a decently loud bubbling noise - this seems to be in a part of town near where an unhoused group of people hangs out. To walk to the off site parking lot, which was not far away at all thankfully, you have to walk through a big park full of many unhoused people, some begging or shouting. It made me feel a bit unsafe and I wasn't thrilled to leave my car in an area of town like that. Head's up. On our last day here, there was also a seemingly unhoused woman hanging out on the front steps of the hotel's (beautiful!) lawn for many hours. At one point when we walked by, she was starting to get aggressive and shout at people walking by. - the bar in the lounge area, prominently featured on their website, is non functional as they do not have a liquor license, which would have been a nice place to enjoy a cocktail - the tvs have lots of streaming apps advertised on the TV main screen, but none are logged in to the hotel's account. I guess that's standard in some cases, but it felt frustrating to not be able to watch a lot of what was shown to us. - not the hotel's fault, just a product of the location (which was otherwise very convenient and centrally located!), but there were loud cars with booming stereos driving by at all hours of the night on a weekday that occasionally woke me up. - the lot they let you park in temporarily while you unload luggage, while a nice gesture and made moving bags much easier, is very tight and took quite a few maneuvers to be able to get out of. - there's really only one heavy duty lock on the door, but overall the closing mechanism felt very lightweight and I didn't have a ton of confidence in it. We were only given one key for two people staying in one room. Overall, the location and service were nice, but the temp issue was pretty hard to get past since it made me feel so stifled. The snacks came in handy more than once, but for the price, I'd look around at other locations before automatically coming back here, I imagine you could find something cheaper that isn't on the fringes of a sketchy neighborhood. It is right next to Hauswitch, which was one of my favorite shops in all of the many, many options in town, so that's a plus, but they really need a better AC system for summer guests. Thank you for a cozy stay other than that and for such welcoming treatment!

    Hampton Inn Salem Boston - Guest room

    Hampton Inn Salem Boston

    (48 reviews)

    This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

    Great location -- very walkable to many of the attractions in Salem, easy to drive elsewhere, and…read morevery close to the train/T if you're coming in that way or want to take it into Boston for a day. We did have a car, and while the attached garage made things convenient, the daily parking fee felt high for what it is (almost $30 a day). Just a heads-up. Also, there is self-park, and at risk of sounding cheap, here's a tip to save you on some tips... valet is optional, and I don't think I've ever been in a hotel where it's less necessary. Self-park is the same price, but you spare yourself the constant tipping, which feels like one more tiny cash grab unless maybe the garage fills up at certain times and they have to move cars elsewhere. The room was nice enough for a short stay, though some acceptable / common deficiencies are starting to show -- scuffed walls, certain outlets loosening up so the prongs don't stay in well, one bulb burned out, etc. But the beds were comfortable enough, the bedding seemed clean, the bathroom was also clean and the shower worked well, and the room overall still had a reasonably new look and style to it. The pool was also clean, warm, and the overall pool area looked well maintained with plenty of clean towels available and a good amount of seating. The pool deck definitely gets a little slick when wet, so watch your step. Breakfast was almost exactly what you'd expect from similar U.S. chain hotels -- pre-made omelets or scrambled eggs depending on the day, home fries, paper-thin bacon or sausage patties, a few cereals and yogurts, a make-your-own waffle station, a couple fruit options, a push-button juice machine, instant oatmeal, etc. There's a good amount of seating, and a handful of tables have their own TVs (though you may have to hunt for a remote, and you might get some cross-room interference if someone else points theirs the wrong way). One interesting detail: breakfast isn't on the ground floor, and you can't reach it via the elevator without a keycard. I assume that's intentional to reduce non-guest walk-ins. Overall, I'd stay here again for the location and reasonable price -- just with the caveat to budget for the nearly $30/day parking or have a workaround ready. The convenience makes it tolerable, but it's definitely something to be aware of.

    Salem Waterfront Hotel & Suites

    Salem Waterfront Hotel & Suites

    (212 reviews)

    $$$

    Salem Waterfront Hotel is the perfect location to visit the sights of this charming city. Easy,…read moreconvenient parking right in front of the.. The hotel is decorated in nautical motifs and the welcome by the bellmen and front desk is extremely gracious. All the staff made an effort to assist. We arrived mid afternoon and headed for the cocktail lounge for a cocktail.. what a wonderful spot.. indoor outdoor options, interesting decor, and excellent service. The rooms are special. Tasteful nautical details and such comfortable beds as well as luxurious spa robes.. Baths well equipped with amenities like hairdryers, magnifying mirrors.. and a shower-head to die for. This is THE place to stay in Salem!

    We had a fantastic experience. Our room was ready upon arrival and the staff were so nice and…read morewelcoming. They accidentally gave us the keys for the wrong room, but they felt so bad they provided us with little bears for the kiddos and breakfast. We really appreciated their customer service and kindness for the mixup. Room was very clean and comfortable. Pool was warm and kids enjoyed it. Breakfast was delicious, location was ideal and so easy to walk everywhere. They also had a very convenient shuttle service. Welcome area was decorated very cute and had awesome cookies and fresh water. I also loved the andies candies on display too. We would absolutely stay here again and highly recommend this hotel. Really wonderful spot!

    Amelia Payson House Bed and Breakfast - Upstairs room.

    Amelia Payson House Bed and Breakfast

    (24 reviews)

    $$

    Absolutely perfect!! We could not have asked for a better host and comfortable, cute place to stay…read more My best friend and I have wanted to go to Salem since we were little girls. Huge Hocus Pocus fans!! We found this charming bed and breakfast and could not have been happier. The food was delicious! It was organic and sourced from the local farmer's market. Yall- she even makes homemade cookies every afternoon with hot tea for a pick me up from all the walking around in Salem. Virginie even picked us up from the commuter train. She was so friendly and kind. All the places she recommended that we see were spot on. The house was beautiful and very historic. It was also a quick walk to the park and all of the major stuff to see. I cannot recommend this place highly enough. We hope to be back one day. Book it-- you will have such a good time, feel well cared for, and get an authentic experience of Salem. THANK YOU VIRGINIE!!! From the best friends in Austin, Texas.

    The APH B&B was incredible! Great location with private parking and easy walks to all the best…read morespots in Salem. The house has an historic charm and feel, well designed and curated artwork throughout. It's clean, spacious with comfortable bedrooms and private bathrooms. It has several indoor and outdoor spaces to gather and enjoy food, music and spirits while indulging in witty banter filled conversation with friends and family. Our French hostess "V" was lovely, great food, great service and highly entertaining. The whole experience exceeded our expectations. Would absolutely recommend. Thanks again, from the 1993 HS Crew!

    Hawthorne Hotel - hotels - Updated October 2026

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