I have stayed at 100's of hotels during my life, this was the worst experience I have ever had. Here are the facts and I apologize for the length but a lot happened when this 6 night stay went downhill from the get-go!
I needed a place to stay for my new Beverly job training. On 1/26/25 I inquired at 3 local hotels including The Cabot Lodge. The prices were similar, I asked each if they gave a discount for a weeklong stay. The Cabot Lodge front desk person called his Boss who told him $118. per night. I booked it and arrived the next day 1/27/25 happy too relax. Room 208's thermostat could not be adjusted by the guest in the room, there was a locked key icon on the thermostat. Other guests had their winter jackets on in the sitting area and complained of cold also. I took a shower that evening and the water pressure was absurdly low I didn't feel like the soap rinsed off fully, this was frustrating! The bed had no fitted sheet, just a traveling flat sheet which bunched up every night. No housekeeping all week whatsoever.
I accidently locked my keycard in the room. No one at front desk, a phone number was there. I sat dialing this number for an hour, no answer. I called Beverly Police Department who sent the fire department, yes, a fire truck with 4 firefighters. They called the number and viola, an answer. In 45 minutes someone showed up with a keycard. It was embarassing and upsetting. Firefighters told me there were new owners, I found out they live in Marblehead, not Beverly. No one at all available for emergencies or non-emergencies. The firefighters informed me they would bust the door down if it was a medical.
From my training at my new job I checked the balance on my checkbook. Shocked to see that I had been charged WAY OVER the amount quoted to me, it was now $155. per night, I was so upset I called Tony the owner immediately. He shocked me and insisted that I was never quoted $118, which is a lie, his SON at the front desk had called him on 1/26/25 specifically because I had asked about a week long discount.
Following this has been a very upsetting and unprofessional exchange of texts from Tony. I do not lie, I had written down $118. in my monthly planner and am very careful about every dollar. I asked Tony to stop harassing me by text, that I was going to call the Chamber of Commerce in Beverly (they are not members) but the person I spoke with was very empathetic to the situation of unfair and deceptive business practice with the nightly hotel fee bait and switch using his son at the front desk to lie. (Way to teach your son business ethics, btw.) I asked Tony politely to stop harassing me by text, that I was going to inform the Attorney General's office (I have) of his deceptive and unethical business practice, I was going to write a yelp review and google review.
One last thing, the partying next door was so loud on Friday night, I hardly slept, this is from the bar out back. The upstairs apartment on top of room 208 was also incredibly loud with machine (jackhammer?) sounds late at night and stomping on the floor. I told Tony this, he showed me a doll's size room "where a medical doctor stays," he said. Price? I asked. "$139. a night. "But I am already paying $118. a night, why would I pay more for an even smaller room Tony?" He said, "do you want it?" No! I told him.
I checked out a day early and have been upset and devastated by the treatment I received at The Cabot Lodge by these "new" owners. They will not be in business long if the way I was treated is their idea of running a hospitality business. (As of today, 3/3/2025, Tony has not contacted me or offered to rectify the situation.)
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