Perfect boutique hotel in Marblehead. Bed was super comfortable and the shower was great! Debbie…read moreat the desk was delightful and took care of any of our needs. Breakfast every morning with yogurt, fruit, granola, muffins and breads. Coffee and Tea. Located in a cool town and close to Salem and Boston

It has been a week since I stayed there and they over charged me, they took half as a deposit and…read morewhen we made the reservation and charged us full price when checking in. We have sent bank statements....and at this point have gotten no help or the money returned. It was 100 % their mistake and it's unacceptable that we can't even get any help from them. I am sure I'll eventually get the money even if I have to file a complaint with the BBB but it's a shame that this is their customer service.

I'm not someone who rushes to Yelp, but this stay earned the effort…read more I recently stayed at The Merchant for the second time, and whatever magic existed during my first visit is gone. The biggest issue: the hotel hosted a large, ticketed public event that completely took over the main lobby--with zero advance notice to guests. I woke up to a lobby packed with strangers and nowhere to sit or gather with my family. I've never stayed at a hotel that allows a public event to fully overrun its only common area without warning paying guests. And no, "just go somewhere else" isn't an option--there is nowhere else. There are no additional common spaces and no elevator. Since we were meeting elderly family members, climbing three to four flights of stairs to our room wasn't possible. The lobby being unusable wasn't a minor inconvenience; it was a dealbreaker. Operationally, things only went downhill. Check-in is at 4pm, but arrive after 5pm and there's no one on-site to check you in. Checkout, however, is rigidly 11am. Our room was never cleaned during the stay, despite leaving the "please clean" tag on the door. Because of the limited staffing hours, we couldn't even get fresh towels. Then there's the mouse. I saw one in the common area and notified staff. Nothing was done. Food is left out uncovered for guests, which I promptly avoided--because "boutique hotel meets rodent buffet" isn't really my vibe. What's also new: some sort of train or underground rumbling that shakes the building roughly every hour, offering a front-row seat to what feels like an earthquake simulator. If this were a budget motel or a Holiday Inn, I might shrug and move on. But this is a $500-per-night hotel, and at that price point, these issues are unacceptable. Until these problems are addressed, I wouldn't recommend staying here--and I certainly won't be returning.

My stay was short but just divine, best sleep I had and the most delicious cookies! Thank you to…read morethe wonderful staff who shared instructions for my after hours check-in and made the entire process of navigating to the parking lot a breeze and ensuring I have all I need during my stay at this charming hotel that felt like home). I'll be returning :)

I had my wedding here in May, so this will be a long but all encompassing review of all different…read moreaspects of the Hawthorne. When I was looking for venues, I wanted all inclusive and one location. I spoke with Christine Madigan via email and then over the phone. She assured me that the Hawthorne did weddings well. We booked, signed contracts, set up a room block and everything. The room block: 3/5 stars I originally worked with Beth who set everything up for me and then was transferred to Rob as positions changed. I initially had 15 rooms in my block which we filled pretty quickly, but I saved one for my husbands grandmother so she could stay onsite. She called to book a room and was told there were no rooms. There were rooms so I called and spoke with Rob because she was pretty upset. He assured me we had rooms and for grandma to call him directly. Evidently the folks at the front desk didn't understand how the room block was intended to work. This happened over and over and over again. I really wish they would have set it up so my guests could book online because I heard from nearly half of my guests that either they couldn't get the days we were promised or the room type they wanted. I even had 3 couples stay at another hotel because of this so Hawthorne lost out on money because they couldn't get their booking system organized. One of my couples ended up in a room with a TWIN BED for 2 people. How is that even possible? Meanwhile I had a single person in a room with 2 queen beds and 2 bathrooms? Like I get accommodating people's requests, but a little critical thinking and communication would have gone a long way for comfort here. I doubt those people will come back to this hotel for this reason, which is sad because its such a lovely place. The menu tasting: 5/5 stars We were invited to a tasting of hors d'oeuvres, dinner selections, wine, cocktails and wedding cake. It was amazing to be able to sample items we wanted to serve without doing so blindly. Their food is phenomenal so we were excited to be able to share this with our guests. Wedding planning: 5/5 stars I received packets of information before booking Hawthorne as my venue, so I was aware of the pricing up front. I was even able to create a quote using their pricing sheet so nothing was a surprise. Christine was available to answer all of my questions throughout the process. As we got closer, she gave us homework to complete so we were ready for our big day. We created a signature mocktail, filled out place cards, went over our timeline, dropped off welcome bags, etc. Everything leading up to our wedding day (outside of booking guest rooms) was super smooth and easy. Pretty much everything was provided by the venue. I only had to book a photographer, content creator, photo booth, DJ and HMU on my own. The rest was handled for me which really made things so much smoother. We ended up well under budget, too! Wedding day: 3.5/5 stars If I could go back, I would hire a dedicated day of coordinator who worked specifically for me and not the venue. Christine was great, and did her job well, but she wasn't dedicated to me the entirety of the evening. And she and my mom were butting heads over things we were promised and not delivered. My mom did my wedding florals. We asked in advance if we could have refrigerator space and a private room to set up in. We were told we could have both, and on the day of, there was magically no fridge space, access to water, or a secure room to work in. It was extremely frustrating to be promised things and then not have those promises fulfilled. We were able to pivot and adapt, but that added so much stress to me on a day where I should not have added stress. The room she was working in was also being used as storage for a wedding the following weekend. The hotel has tons of space so I'm not sure why it had to be there but it seemed at that point it was a battle of wills more than anything. My photo booth company arrived right at the time we were about to start our ceremony, which was planned in advance, but the way the rooms were set up he ended up being in the lobby. This turned out to be really fun for wedding guests and random hotel guests to watch, but it was a bit awkward at first. Some of the items we brought for our reception were not brought down and we had to track people down to retrieve those. There was a room upstairs that was dedicated for us to hide away in and eat our appetizers, but I wanted to be with my guests and the appetizers never made it to me and my husband so I was told they were good but I didn't get to try them all. Dinner was absolutely amazing. However, I heard SO MANY complaints afterward about our bartender. I guess he was rude, and terrible at making drinks and when people tried to go to the other bar they got turned away. Overall I had the best day ever and would do it over again with a few tweaks :)

It's a neat historic hotel with a GREAT location. We had 5 in our group with a double queen room…read moreand they brought up the roll bed and extra towels before we had barely opened the suitcases. The room was nice, no complaints. I loved the lemonade in the lobby. Bonus: free parking. Here's the kicker... I accidentally made the reservation for the day prior, so we didn't have one when we got there (we were on a 10 night trip in 5 different hotels so things got scrambled). To make a long story short they found us a mostly comparable room and credited the charges for the previous vacant night. That's pretty amazing and basically saved this working-class family's vacation from being a downer.

Didn't get to take the tour, it seemed a little expensive to me... but I felt like it did offer…read moremuch more bang for your buck then some other near by attractions. And honestly I would have paid it but we were almost out of our fun money for the trip. I will probably do it next time, or honestly staying here would be really cool!

Great day for a visit! Worth the drive Spent the day in…read moreSalem. Very comforting! conveniently located.

This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

Best place to stay while at Salem. We love staying at Hampton Inn, apart from hot breakfast, staffs…read moreate amazing. Special shoutout to Ryan who went above and beyond. Definitely going to stay here again!

This is my third time staying with Gene at the Brimblecomb. Such a delightful gentleman. He's…read morealways accommodating and personable. This B&B is located in the perfect spot to walk all over Marblehead. The pricing is very fair and reasonable for the area. Everything is always clean and again, great location spot.

What a cute place this is and such a great location! Gene is such a fabulous host!! He gives…read moregreat advice on where to go. We really enjoyed our 2 nights here. We stayed in a room with a shared bathroom and as hesitant as we were, it ended up being not a big deal at all. Parking is easy as well. He gives you a parking pass, so don't worry about that. Oh, UberX goes here from Boston and it's only around $30...although that was at night with only a little traffic. Definitely give this gem a try...it's so cozy and the hospitality is terrific :-)

I had a five star stay at the Salem Waterfront! This is one of my favorite hotels I've ever stayed…read moreat in my entire life and that's why I continue to come here! I had not been here in about three years, and apparently the hotel went through a major renovation. It was really nice back then, but I think it looks even better now! The artwork, the decor, the wonderful nautical charm about this place is really awesome! Our room was an imperial king suite and I absolutely recommend this if you are a couple looking to have a nice relaxing stay or if you just want a spacious room with a separate bedroom, living room room and a wonderful bathroom! The bathroom itself had twin sinks, a smart toilet and a shower big enough to fit four people plus a gigantic tub. I felt so pampered and had a wonderful relaxing time here! The restaurant downstairs has wonderful food where they serve breakfast and dinner. They also offer a Tesla shuttle service, which will take you pretty much within the historical sections of Salem. Behind the Salem Waterfront are a collection of really awesome stores and seafood restaurants right within walking distance. I had such a wonderful time and experience here and I will be making a second trip later on for the fall! Thank you so much waterfront for doing an amazing job and making my stay worth it!

Room had missing furniture and no carpet! ordered breakfast and it never came. left message for…read moremanager, didn't respond. emailed and called several times after our stay and the manager never responded. clearly they don't care about "guests"!

Stayed here as part of a retreat. Stayed for 3 nights and the room and properly are comfortable…read more Easy walking distance from all things Salem.

The moment we stepped in wife and I fell in love with it…read more The manager was the best. Attentive and took care of us. Came back to room one night and what do we find? Bottle of champagne and chocolates. Love it. Will 100% will be back.